12/08/2026
When someone dies, what happens next depends partly on where the death occurs.
Here’s a simple overview of what to expect.
If the death was expected, call your doctor or palliative care team. They will confirm the death and that you should contact a funeral director.
Take the time you need.
If arranged in advance, a cooling plate can allow your person to remain at home for longer. You may wish to wash and dress them, gather family and friends, or simply sit with them and say goodbye in whatever way feels right.
Once a funeral director is appointed, they will guide you through the next steps and arrange for your loved one to be brought into their care - whenever you’re ready. 🤍
Staff will explain what happens next and allow time for family and friends to say goodbye.
Timing can vary - hospitals are usually flexible, while aged care facilities generally need the transfer to happen the same day. Your funeral director will guide you through whichever applies.
If a death is sudden, unexpected or the cause is unclear, call Triple Zero (000).
Police and ambulance will attend. The death may then be referred to the NSW Coroner, who will determine whether an investigation is required. This can mean funeral arrangements take longer than they otherwise would - your funeral director can help guide you through the process.
There isn’t one set of steps that applies to every death.
If you’re unsure what to do, that’s okay. You don’t have to know everything before you make the call.
You don’t need to remember everything.
Our practical guide explains what happens in the first hours and days after someone dies, including what to expect at home, in hospital or in aged care.
Where possible, even a few days of planning ahead can make a real difference - knowing who to call, what to expect, and having a funeral director in mind before you need one.
Save this post for later, or read the full guide when you need it. 🤍