
11/10/2025
Ever noticed how Netflix just *knows* what you want to watch or how Amazon somehow finds the thing you didn’t know you needed? That’s AI-powered personalisation at work—and it’s transforming everything from e-commerce to entertainment.
AI and machine learning are making our digital experiences more relevant than ever by analysing data like browsing habits, preferences, time of day, and even your device. Businesses using smart recommendations see higher engagement, better customer loyalty, and even smoother inventory management.
But it’s not all straightforward. While AI can uncover hidden customer needs, there’s a risk that businesses start chasing short-term engagement metrics instead of long-term value. Balance is key.
Curious—what’s the most useful or uncanny personalisation experience you've had?