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The Accommodation Show The Accommodation Show: the ultimate podcast for those in the hospitality industry.

I had the chance to sit down with someone who quite literally has their finger on the pulse of our industry. If you’ve e...
07/07/2025

I had the chance to sit down with someone who quite literally has their finger on the pulse of our industry. If you’ve ever wondered whether you're charging the right rates, when you should be adjusting pricing, or why bookings seem slow compared to your neighbour’s, this episode is for you. I’m talking to Jamie Lane from Airdna, and I genuinely think this could be one of our most practical and timely conversations to date.

As someone running an accommodation business, you're constantly juggling revenue, guest satisfaction, and market conditions. But what if you could take the guesswork out of it? In this episode, we break down what the data is actually telling us—so you can make smarter decisions every single week. Jamie and I explore how market-wide trends affect your bookings, how to interpret occupancy and rate shifts, and what top-performing operators are doing differently.

This week, I had the chance to sit down with someone who quite literally has their finger on the pulse of our industry. If you’ve ever wondered whether you'r...

Sometimes, one small change can have a huge impact on your business.In the penultimate mini episode of The Accommodation...
01/07/2025

Sometimes, one small change can have a huge impact on your business.

In the penultimate mini episode of The Accommodation Show, I sat down with Julie George, author of Million Dollar Host, to talk about one simple yet brilliant tip that can help you stand out in 2025. This isn’t about big budgets or major renovations—it’s about creating a memorable guest experience that drives better reviews, more repeat bookings, and higher revenue.

If you're looking for a fresh idea to kickstart your inspiration for the year ahead, this episode is for you.

Julie shares a surprisingly simple way to surprise and delight your guests—something that keeps them engaged until the very last day of their stay and makes them want to book again.

It’s the small details that make the biggest difference.

Sometimes, one small change can have a huge impact on your business.In the penultimate mini episode of The Accommodation Show, I sat down with Julie George, ...

What makes guests choose one property over another?Is it the price? The location? The number of bedrooms? While all of t...
24/06/2025

What makes guests choose one property over another?

Is it the price? The location? The number of bedrooms?

While all of those factors matter, the reality is your property needs to stand out from the moment a guest lays eyes on it, whether that’s on an OTA, your website, or social media.

This episode is part of my special mini-series where I sit down with top industry professionals and ask them:

“What’s your #1 tip for accommodation businesses in 2025?”

With competition heating up and guest expectations rising, it’s no longer enough to simply list your property and hope for the best. You need to make strategic updates to ensure your property gets seen, booked, and remembered.

I sat down with Craig Westaway from BNB Booking, a short-term rental legend who manages some of Australia’s most sought-after high-end properties. Craig has built a business around delivering an exceptional guest experience—one that drives repeat bookings and higher nightly rates.

What makes guests choose one property over another?Is it the price? The location? The number of bedrooms? While all of those factors matter, the reality is y...

If I asked you to name your top priority for 2025, what would it be?For most property managers and accommodation manager...
16/06/2025

If I asked you to name your top priority for 2025, what would it be?

For most property managers and accommodation managers, it’s more bookings—without burning out or slashing rates.

This season on The Accommodation Show, I’ve been asking industry leaders one simple but powerful question:

“What’s your #1 tip for accommodation businesses in 2025?”

Each guest has shared something different—strategies for pricing, marketing, and operations—but when I sat down with Tim Rosolio, VP of Vacation Rental Partnerships at Expedia Group, his tip stood out because it addressed the one thing every property manager wants more of:

👉 More bookings.

Tim works closely with property managers worldwide through platforms like Vrbo, Expedia, and Stays, giving him a global perspective on what’s working right now. And his message was clear.

If I asked you to name your top priority for 2025, what would it be?For most property managers and accommodation managers, it’s more bookings—without burning...

Regulation. A rule or directive made and maintained by an authorityThe act of controlling or maintaining something accor...
10/06/2025

Regulation.

A rule or directive made and maintained by an authority

The act of controlling or maintaining something according to a system or standard

Regulation often sparks fear in our industry, but what if it could also bring legitimacy, stability, and long-term success?

This season on The Accommodation Show, I’ve been sitting down with industry leaders to ask one simple but powerful question: “What’s your #1 tip for accommodation businesses in 2025?”

For many property managers, regulation is the elephant in the room; it’s unpredictable, ever-changing, and, let’s be honest, a little terrifying. The uncertainty around new rules can make it hard to plan ahead, and some hosts are worried about how these changes will affect their business.

That’s why, in this episode, I spoke with Eacham Curry, Senior Director of Government & Corporate Affairs at Expedia Group, to uncover his top tip for 2025.

Regulation. A rule or directive made and maintained by an authorityThe act of controlling or maintaining something according to a system or standardRegulatio...

What separates businesses that thrive from those that merely survive? It’s often the ability to adapt, evolve, and make ...
02/06/2025

What separates businesses that thrive from those that merely survive? It’s often the ability to adapt, evolve, and make informed decisions based on insights, not guesswork.

This week, I’m thrilled to feature Sally Henry, VP of Business Development at Key Data. With over two decades of experience in the vacation rental space, Sally has helped property managers navigate market changes and achieve sustainable growth.

What’s Sally’s #1 tip for 2025?

What separates businesses that thrive from those that merely survive? It’s often the ability to adapt, evolve, and make informed decisions based on insights,...

This season, I’ve been on a mission to bring you insights straight from the leaders shaping our industry. Not only do I ...
26/05/2025

This season, I’ve been on a mission to bring you insights straight from the leaders shaping our industry. Not only do I want their thoughts, but these are the people I want you to get to know.

We are into next live mini-episode - The theme? “What’s your #1 tip for accommodation businesses in 2025?” It’s the question I’ve been asking each guest, to help you uncover strategies, fresh perspectives, and actionable advice you can apply to your business.

Last week I had a great chat with Justin Ford about the power of safety in marketing, and this week we are moving onto dynamic pricing and revenue management.

In this episode, I sit down with Oliver Stern from Wheelhouse, recorded live at the Here to Stay Conference. We dive into the evolving landscape of revenue management, why Australia and New Zealand are experiencing a tech renaissance, and how you can future-proof your business in the face of market shifts.

But what is Oliver's number #1 tip?

Oliver’s insights are especially valuable if you’re looking to fine-tune your revenue strategy or if you’ve ever wondered how dynamic pricing can be more than just “set and forget.” His approach goes beyond the basics, offering practical advice for property managers of all sizes.

Oliver Stern has been instrumental in helping accommodation providers globally maximise their revenue. As the head of global growth at Wheelhouse, he’s worked with property operators of all sizes to implement effective pricing strategies. His journey from housekeeping to leading a major tech company shows just how passionate he is about the industry.

Oliver Stern is a digital nomad and STR enthusiast leading global growth for Wheelhouse. Over his three years with the company, he has developed deep roots in the vacation and short-term rental industry, helping operators with 50 to 3,000+ listings boost their revenue and growth.

🎧 Tune in now to learn Oliver’s top tip for 2025—and how you can apply it to your business.

Got questions after listening? Hit reply—I’d love to hear your thoughts or discuss how you can apply these strategies to your business.

This season, I’ve been on a mission to bring you insights straight from the leaders shaping our industry. Not only do I want their thoughts, these are the pe...

In this season of The Accommodation Show, I wanted to ask a simple but powerful question to the experts I meet when trav...
19/05/2025

In this season of The Accommodation Show, I wanted to ask a simple but powerful question to the experts I meet when travelling to conferences around the world: What’s the #1 tip for accommodation businesses in 2025? Their answers might surprise you, challenge you, and most importantly, inspire you to take action and future-proof your business. Over the coming weeks, I’ll be bringing you these insights, straight from the source, so you can apply them and stay ahead in a rapidly evolving industry.

So this week, I’m diving into a topic that often takes a back seat in our marketing efforts; safety. If there's one thing I've learned over the years, it's that safety isn't just a necessity, it's can also be a powerful marketing tool that can set your accommodation business apart. Many accommodation providers focus on aesthetics, amenities, and guest experience but often overlook the fundamental aspect that truly matters to guests: feeling safe and secure. In this episode, I sit down with Justin Ford, an industry leader in short-term rental safety, to uncover how prioritising safety can actually drive more bookings and create a better guest experience.

Welcome back to The Accommodation Show!In this season of The Accommodation Show, I wanted to ask a simple but powerful question to the experts I meet when tr...

Last year, I had the pleasure of once again attending VRMA, the world's largest STR conference. This event is attended b...
13/05/2025

Last year, I had the pleasure of once again attending VRMA, the world's largest STR conference. This event is attended by hundreds of people, from tech vendors to property managers, to homeowners and everything in between. This is a place where you get inspired about your own business, where you learn from the best, but most importantly you get to meet the people behind the companies.

At this year's VRMA I had the pleasure of being introduced to Bart-Jan Leyts and boy was it worth it. Oh, and this is the first time I have ever interviewed someone with the same name as me 🤭

Today I get to share with you tips on how to get your business to rank number 1 on an OTA.

Be it booking.com, Airbnb, Expedia or any of the others, Bart shares his insights, which you will love.

Things have changed over the last 12-24 months. If you watched last week's episode where I talk about trends, you will know that the competitors have stepped up the game and being listed on an OTA isn’t enough, you need to be listed at the top. Ranking number one on an OTA can dramatically impact your bookings, revenue, and guest reach. With ever-increasing competition, getting your strategy right is essential.

https://www.youtube.com/watch?v=y8YNtOQCF-M&t=103s

🎧 Don't forget to subscribe!Last year, I had the pleasure of once again attending VRMA, the world's largest STR conference. This event is attended by hundre...

In this episode, I’m excited to welcome back Peter Syme, a true thought leader who has kept his finger on the pulse of A...
05/05/2025

In this episode, I’m excited to welcome back Peter Syme, a true thought leader who has kept his finger on the pulse of AI’s evolution. Together, we’ll dive into what lies ahead, exploring the strategies and insights that can help you harness this technology not just now, but for the long term. We cover why AI is more than just a buzzword; it’s a practical tool that can help you scale your business, reduce inefficiencies, and better serve your guests. From leveraging AI agents to enhancing your booking process, the strategies we discuss are designed to make your business more agile and profitable in an increasingly competitive market.

Peter brings his wealth of knowledge to the table (he really is a legend of the tourism industry), offering insights that are not only thought-provoking but immediately actionable. We discuss everything from training your staff to use AI effectively to the ways it can enhance the guest journey without losing the human touch.

🎧 Don't forget to subscribe!In today’s episode, I’m excited to welcome back Peter Syme, a true thought leader who has kept his finger on the pulse of AI’s e...

I’ve got a real treat for you this week. Have you ever wondered how to take your accommodation business from good to gre...
25/04/2025

I’ve got a real treat for you this week. Have you ever wondered how to take your accommodation business from good to great? Or how to make those initial steps in property management easier, smarter, and more impactful? This week’s episode dives into just that. I sat down with Margot Schmorak, CEO of Hostfully, and trust me, her insights are worth every second. From starting out as a small business to working with thousands of property managers, Margot’s journey is a masterclass in scaling your business with purpose and strategy.

I’ve got a real treat for you this week. Have you ever wondered how to take your accommodation business from good to great? Or how to make those initial step...

Technology is revolutionising the way we manage accommodations, but with so many property management systems available, ...
21/04/2025

Technology is revolutionising the way we manage accommodations, but with so many property management systems available, how do you choose the one that’s right for you? This week, I’m diving into the highlights from VRMA’s Property Management Software Showdown, where we explored what’s shaping the future of property management technology. If you’re looking to stay ahead of the curve and run your business more effectively, you’re in for a treat.

We’re unpacking the story behind one of VRMA’s most talked-about sessions: the Property Management Software Showdown, brought to life by Kathleen Fitzpatrick, Alisa Justice, and Linda Sikes. These industry pros didn’t just attend the panel—they built it from the ground up, tackling the daunting task of comparing software for the benefit of property managers everywhere.

Technology is revolutionising the way we manage accommodations, but with so many property management systems available, how do you choose the one that’s righ...

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