07/03/2025
Prioritize what’s within your control –
i) Improve your skills,
ii) Improve your knowledge, and
iii) Improve your response time
✔ Develop Strong Communication Skills –
Ensure clarity, patience, and a professional tone in all customer interactions.
✔ Improve Product Knowledge –
Stay updated on project details, pricing, legal aspects, and company policies.
✔ Enhance Responsiveness –
Respond quickly to inquiries, complaints, and requests.
✔ Keep Commitments –
If you promise an update by a certain time, follow through.
✔ Use Empathy and Active Listening –
Understand the customer’s concerns before offering solutions.
✔ Maintain Professionalism Under Pressure –
Even when customers are upset, staying calm and professional is within your control.
