
25/03/2025
Vasil Levski Sofia Airport Wins 'Best Airport' Award in Europe for 5-15 Million Passengers
Vasil Levski Sofia Airport has been named the "Best Airport in Europe with 5 to 15 million passengers" for 2024. The prestigious award, presented by ACI World and Amadeus, highlights the airport's excellence in passenger satisfaction. The recognition is based on positive traveller feedback, reflecting the high standards of service and the continuous improvements made by SOF Connect, the airport’s operator.
"This award reaffirms our commitment to delivering exceptional service to our passengers," said Jesus Caballero, CEO of SOF Connect. He emphasised that the honour serves as motivation to further enhance the airport’s facilities, with ongoing investments in modernisation, digitalisation, and passenger comfort.
Recent upgrades at Sofia Airport include terminal renovations, improved cleanliness, more efficient navigation, and streamlined security procedures. These enhancements have contributed to a smoother and more enjoyable experience for millions of travellers each year.
The Airport Service Quality (ASQ) Awards, organised by ACI World in collaboration with Amadeus, are the industry’s leading benchmark for service excellence. The awards are determined through the largest global passenger satisfaction survey, which evaluates over 400 airports in 110 countries. In 2024, nearly 700,000 surveys were completed, resulting in 181 awards for 95 airports worldwide.
The ASQ Awards ceremony will be held on September 10, 2025, at the ACI World Airport Experience Summit in Guangzhou, China. Industry leaders will gather to discuss the future of aviation and advancements in passenger service. This accolade reinforces Sofia Airport’s reputation as a key regional hub dedicated to innovation and top-tier service quality.
Vasil Levski Sofia Airport has been named the “Best Airport in Europe with 5 to 15 million passengers” for 2024. The prestigious award, presented by ACI World and Amadeus, highlights the airport’s excellence in passenger satisfaction. The recognition is based on positive traveller feedback, re...