04/08/2026
17 years of trust... and this is what I got in return.
I have been a loyal BNB customer for more than 17 years. Never once did I expect to see a double deduction from my account without clear prior communication.
This experience has completely changed my confidence in the bank. Today, I transferred all my money to my DK Bank account and left my BNB account with a zero balance. I did this to protect myself from facing another unexpected deduction in the future.
Trust takes years to build but only a moment to lose. Customers deserve transparency, clear communication, and respect when it comes to their hard-earned money.
If you've experienced something similar, share your story. It's time for customers' voices to be heard.
Signing off From BnB after 17+ years.
Thank you
Bhutan National Bank
Bhutan National Bank
Ministry of Finance, Royal Government of Bhutan
Druk Supplies Prime Minister's Office - PMO, Bhutan Anti-Corruption Commission of Bhutan