10/11/2025
STANBIC BANK BOTSWANA LAUNCHES ENHANCED EKYC SOLUTION TO DRIVE EFFICIENCY, SECURITY AND CLIENT EXPERIENCE
Stanbic Bank Botswana has introduced a convenient digital Know Your Customer (KYC) process through the Thuso Chatbot on WhatsApp, allowing clients to update and verify their details securely anytime, anywhere. This innovative solution simplifies banking compliance by enabling document submission without the need to visit a branch, offering a smarter and more inclusive experience.
“We understand our clients’ busy lives, so we aim to meet them where they are,” said Mosetsana Kapeko, Head of Personal and Private Banking. “This new KYC process makes banking effortless, accessible from abroad, the city, or even remote villages. It’s all about convenience, security, and trust.”
Part of the Bank’s Letsema 2025 strategy, this innovation reduces paperwork, speeds up verification, and focuses on creating simpler, smarter, and more secure banking experiences. Built on strong data privacy and consent principles aligned with the Data Protection Act of 2024, the eKYC solution ensures all client information is encrypted and handled with the utmost security and confidentiality.
“We take data protection seriously,” Kapeko added. “Every document is managed with care and compliance, keeping clients at the center of our innovation, making banking truly seamless and easy.”