02/01/2020
Direct message for details.
buzz
@ Huckleberry
Ping is the world's most effective contact button for websites.
Waterloo, ON
N2J, N2K, N2L, N2T, N2V
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Huckleberry, a new start-up based out of Waterloo, Canada has launched a live-chat alternative called Ping.
Ping works by allowing website visitors to “ping a message” directly to the owner of a website. The innovation came after the Founders of Huckleberry discovered that start-ups, real estate agents, local restaurants, and contractors such as lawn care companies were all relying on either contact forms or live chat as a method for web visitors to contact them.
The problem with contact forms is they do not satisfy the immediacy of a potential customer’s inquiry and also, they lead to a customer filling out information which can deter customers that want to avoid becoming a part of yet another mailing list.
With live chat, several trends emerged as painfully common. For instance, unless the business was staffed to be online all of the time, live chat boxes were often deserted or the web visitor would get an automatic response saying ‘we are not online right now, but here, fill out this form’. Also, live chats are relying heavily on bots which have become a frustration for customers that want to ask straight questions and get straight answers.