3sixfive

20/09/2025

Being able to empathise with your customers and truly understand how they're feeling when they raise concerns or complaints is essential if you want to provide top-notch customer care. ❤️

Check out this week's blog post to learn why empathy is the most important trait for a customer service rep to possess 👇

Find out why it's crucial for customer support representatives to be empathetic when handling enquiries and complaints online.

18/09/2025

Click-to-message ads on WhatsApp are a simple way to move people from scrolling to starting a conversation. ✅

Instead of sending them to a landing page, this ad format enables users to message your brand directly with one tap. 💬

That means more personal connections, more helpful chats, and a smoother path to purchase - all in the app your customers already use every day! 📩

16/09/2025

We all love creating content for social media - it gives us the opportunity to channel our inspirations, engage our audiences and entertain our followers. 🙌

But whether you're an influencer, marketer or simply a small business owner running your own page, it's safe to say we all fall victim to a bit of writer's block from time to time. ✍️

That’s where repurposing comes in!

13/09/2025

Whether you're struggling to keep up with your incoming customer service requests, reviews and social media comments or you're too busy to monitor your online sentiment, outsourcing is a great way to hand over some of your brand reputation tasks to a dedicated team of experts who can ease your workload. 💪

Learn more in this week's blog post ⬇️

Discover the advantages of outsourcing your brand's marketing, customer service and social media processes to an external team of experts.

12/09/2025

Being reactive to your customers' wants and needs is an essential part of the online experience, but being proactive is also highly important. 👋

This means anticipating scenarios before they actually happen, starting conversations with social media users that haven't directly contacted your brand, and generally making the first move when it comes to audience interactions. 📲

Discover 5 benefits of proactive engagement below!

06/09/2025

🔁 Instagram reposts
🟢 WhatsApp writing help
🔍 New LinkedIn analytics

Discover these social media updates and more in our latest blog post ⬇️

Discover some of the best new features released by Instagram, LinkedIn, TikTok, Threads and more throughout August 2025.

03/09/2025

It's no secret that reviews can make or break your restaurant's reputation - but how you respond to them matters just as much. Thoughtful replies show guests you care, can help turn negatives into positives, and build trust with future diners. 🍔🍴

Whether their feedback is positive or negative, every review offers a chance to strengthen your brand and connect with your community. 💪

30/08/2025

Sentiment analysis reveals how your audience feels about your products, services and more, while also providing you with the data you need to make key business changes. 🔑

Read this week's blog post to learn why you should monitor your brand sentiment 👇

Sentiment analysis gives your business the data it needs to make key improvements that will boost customer experience.

23/08/2025

Sometimes it can be tricky to think of fresh, innovative ideas for your brand's social media content. ✏️

Luckily however, there are plenty of ways to find inspiration if you know the right tools and websites to use. 💡

Check them out in our latest blog post ⬇️

Discover how and where to find social media content ideas for your brand that will keep your marketing strategy fresh and engaging.

22/08/2025

There's no denying the sudden rise in AI usage in recent times - especially in the customer service world. 🤖

However, unlike real people, chatbots rely on specific cues and combinations of keywords to trigger their replies, which means they sometimes struggle to understand what customers are trying to say, resulting in some frustrating responses! 🙄

Here at 3sixfive, we pride ourselves on our human approach to community management, live chat, customer service and other areas of brand reputation. 🫶

16/08/2025

Do you know the difference between the buyer's journey and the customer journey? 🤔

Despite their similarities, they are actually two different concepts, each applying to separate stages of the purchasing process. 🛒

Read this week's blog post to learn more about them ⬇️

Discover how the buyer's journey relates to the full customer journey, and how your brand can create experiences for each stage.

14/08/2025

Research has shown it can cost 5 to 25 times more to acquire a new customer than to retain a current one! 😮

That's why retaining your existing customers and preventing them from leaving should always be a priority (although gaining new ones should of course be a focus for your business too). 👀

Discover how offering live chat on your website can aid customer retention below 👇