21/05/2026
Anthropic launched Claude for Small Business this week. The product looks great. But the product isn’t the main part.
Before you switch it on, five things to do this week. None of them require a consultant.
One. Write down what good looks like for the workflow you want to automate. If you can’t describe the outcome, you can’t tell if it did it right.
Two. Map who signs off on what. The AI will ask for human approval. Decide now which person, for which decision.
Three. List the data it shouldn’t see. Client lists, GDPR covered records, NDAs, sector specific confidential information. Most UK SMEs will have at least one category. Document it before you connect anything.
Four. Pick one workflow. Not five. The temptation is to switch everything on at once. Don’t. The biggest learnings come from one workflow running well, not five workflows running roughly.
Five. Set a date to review what happened. Two weeks in, 30 minutes, three questions. What did it do well? What did it get wrong? What had to be redone by hand? Without that review, you’ll either over-trust it or quietly stop using it.
The tool is the easy part. The thinking before it is where the real benefits are.
Save this for when you’re ready to switch it on.