The Complaints Resolver

04/10/2025

📢 The October issue of Candis Magazine has arrived! As Consumer Editor, I’m proud to give our readers a voice on the consumer issues and rights that matter most to households across the UK.

This month, we’re shining a light on energy suppliers – helping you understand your rights, avoid pitfalls and make informed choices. With energy costs being such a pressing concern, it’s more important than ever that consumers know where they stand.

I’m passionate about raising awareness of consumer rights across the board and providing practical advice that empowers people. If you want to feel more confident navigating the energy market, this month’s column is for you.

03/10/2025

🚨 Case of the Week: Royal Mail “safely delivered” my tracked parcel…into a bin. No card. No redelivery. Just dumped with the rubbish. Here’s how I got a refund – and what you should do if it happens to you.
https://buff.ly/YLwhTOw

I paid for first-class tracked, but my mug was dumped with the rubbish and Royal Mail called it a successful delivery.

02/10/2025

ICYMI: Struggling with online deliveries? I helped a Sky News Money Blog reader resolve this tricky dispute - here’s a clear guide to your consumer rights.
https://buff.ly/iMSBxeS

In this week's Money Problem, the Money team help a reader fighting for a refund after his parcel was delivered to the wrong address. Send your queries to [email protected] and we'll see if we can help.

01/10/2025

🚀 Kicking off October with fresh goals & motivation!
💪 Over £488,000 won for consumers so far inc. £154,000 last year alone via my book & direct advice.
👉 How well do you know your consumer rights?
📚 https://amzn.to/2TK4A8G

30/09/2025

💥 Another client win! 💥 I'm delighted with this testimonial. A refund of over £18,000 secured in less than 3 weeks 👊 You don't need a no-win no-fee firm - you just need me in your corner. Knowledge is power & my knowledge isn’t common knowledge!

29/09/2025

Another day and another complaint - this time it's Haven Holidays - rated 1.9* on Trustpilot - let's see how they respond when I get involved! 👊 What’s your experiences?

28/09/2025

There are no stupid questions when it comes to your consumer rights. Asking the right question can be the difference between losing £1,000 and getting it back. On , ask away - and know your rights.
https://amzn.to/2TK4A8G

27/09/2025

Retailers love excuses. ‘Sold as seen’, ‘out of warranty’, ‘nothing we can do’. ❌ On remember: excuses don’t override the law. Know your rights, win your fights. 📚 https://amzn.to/2TK4A8G

As featured in the Daily Mail and BBC Radio Scotland. Are you fed up of being fobbed off when you have a legitimate complaint? Do you simply think it’s the way of the world and there is nothing you can do about it? Think again! I can show you how to effectively complain to get fast results and g.....

27/09/2025

So what are we complaining about today? Mine’s the sheer sense of entitlement of strangers demanding free dispute advice when they stand to win big money. Since when did “please” and “thank you” go out of fashion?

26/09/2025

Ever been told "It's out of warranty - there's nothing we can do?" It's one of the most popular fob-offs. The Consumer Rights Act 2015 gives you an implied statutory warranty & better cover for free for up to 6 years in England and Wales & 5 years in Scotland. Happy to help this Sky News Money Blog reader with their faulty TV and right to redress.
https://news.sky.com/story/money-problem-my-1-2k-samsung-tv-broke-within-two-years-but-they-wont-give-me-any-money-back-13437866

25/09/2025

Facebook has reminded me it's been 5 years since Currys blocked on on X (was Twitter) for helping too many of their customers with complaints.

This is a reminder to use a proper retailer instead (look at the replies on their account to see why!)

24/09/2025

🚨 Can a typo let you off a speeding fine? 🚨

I’m back in The Times Ask the Experts with my own byline, tackling a question many drivers worry about: if the time on your speeding photo doesn’t match the notice, does that give you a defence?

You can read my advice here: https://www.thetimes.com/business-money/money/article/can-a-typo-let-me-off-the-hook-for-a-speeding-fine-72dpq8gxd

Scott Dixon from The Complaints Resolver website offers his advice