
17/09/2025
I have been waiting all summer for a batch of my PML-TX01 replacement transformers for the Marshall JMP-1 to arrive. The factory shipped them in early May (yes, May). Made in the same factory that made the original transformer for Marshall, these things come from Europe. Unfortunately, the domestic leg of the journey is handled by ParcelForce. As many will be aware, anything touched by ParcelForce WILL go wrong.
Two days ago I had a note dropped through my door requesting customs duty to be paid. This happened several weeks after ParcelForce emailed requesting my EORI number (which is on the package) and reassuring me that the package was in their procession. So, I duly paid the customs duty straight-away.
I was then informed that the package would be delivered two days later (today).
Well, at 9:00 this evening, I thought I'd check the tracking number. Oh boy! The package is being returned to the sender due to non-payment of customs duty. SERIOUSLY?!?!?!
Checked my PayPal account and indeed a payment matching the amount requested, was made to ParcelForce on Monday ( the day I received the request).
I'll be chasing this up tomorrow, assuming I can actually talk to someone.
To all my customers who pre-ordered my PML-TX01, I can only apologise. I have already told the factory that we need to discuss shipping as I can't deal with this kind of crap anymore and I definitely don't expect my customers to put up with this either.