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Boutique Hotel News, London (2026)

15/12/2025

Missed our Trends 2026 webinar? You’ll want to catch up 👀

We unpacked the biggest shifts shaping the boutique hotel sector — from AI-driven search visibility and changing seasonality to why climate resilience is becoming a financial necessity.

👉 Swipe for the key takeaways
📺 Want the full deep dive? Watch the recording — link in story

🔔 Follow to stay ahead of 2026 hospitality trends

27/11/2025

🏨 Do you actually know when to renovate your hotel?
Getting the timing wrong = lost revenue. Getting it right = major ROI.

Join us on 1 December, 14:00–15:00 GMT for a free webinar with BHN editor Eloise Hanson as we break down the data, the costs, and the strategy behind perfect-timed refurbishments.

Seats are filling fast — don’t miss it.
🔗 Register via the link in our story

25/11/2025

Ready to spark fresh ideas? Our Feed Your Mind sessions bring boutique hospitality leaders together for big conversations in intimate settings. ✨
🎤 Learn, connect, challenge, inspire — all in one room.
Want your brand at the heart of the discussion? Let’s talk.
Check our story to connect with our commercial team on LinkedIn.💡

12/11/2025

The future of luxury travel is changing fast, ask yourself are you keeping up?

Join BHN editor Eloise Hanson and expert panellist’s as they look into what’s next.

17 November 2pm GMT
Free to attend and if you register you’ll receive a summary pdf of key takeaways from the discussion!

Let us help you stay ahead of the curve in high-end hospitality. See you there

16/10/2025

💡 WEBINAR: Are your hotel packages leaving money on the table?
Generic bundles ≠ today’s guest. Personalised experiences win... and they pay. Some boutiques are missing up to £20k/month in unrealised revenue. Let’s fix that.

🗓 20 Oct | ⏰ 14:00–15:00 BST
🤝 In partnership with
🎟 Free to attend

Save your spot — link in story.

10/09/2025

✨ WEBINAR: Using Guest Intelligence to Drive Spend ✨

📅 Monday 15th September 2025
🕑 2–3pm BST
💻 Online | Free to attend

As guest expectations for personalised service rise, hoteliers must lean into data-driven strategies to anticipate demand, deepen engagement, and unlock new revenue opportunities.

Join Eloise Hanson, Editor – BHN, in partnership with Agilysys, plus industry experts for a practical discussion on:

👉 Using guest data to influence spend behaviour
👉 Emerging AI use cases for personalised interactions
👉 Overcoming data silos across departments
👉 The role of automation in optimising on-property spend

🎤 Speakers include:

Frank Pitsikalis, SVP Product Strategy – Agilysys

Seid Dado Ljumanovic, Group Director of Digital Customer Experience – Sircle Collection

More to be announced

This one’s for hotel owners, investors, operators, management companies, C-suite execs, and tech providers looking to stay ahead.

🔗 Register free via the link in our story!

09/09/2025

Team meetings at IHM are always one of the highlights of the month 🙌✨

It’s our chance to step away from the day-to-day, come together as a group, and really focus on how we can keep evolving — whether that’s finding better ways to work, refining how we talk about what we do, or exploring new tools that help us grow 🚀💡

We always leave feeling inspired, motivated, and a little bit closer as a team 🤝 And of course… no meeting is complete without a group selfie 📸💙

👉 Want to see more behind-the-scenes and learn what we’re all about? Follow along here or our other Instagram Page .media

01/09/2025

✨ Meet Tessa, International Hospitality Media’s new Marketing and Events Executive! ✨

Tessa recently completed her Master’s in Strategic Marketing at Imperial College London, following her degree in Economics from McGill University in Canada. With experience spanning marketing campaigns, content creation, and event management across both multinational organisations and niche firms, she brings a strong mix of creativity, strategy, and practical know-how to the team.

At IHM, Tessa will be supporting our brands by developing innovative campaigns and delivering industry-leading events.

Having lived, studied, and worked internationally, and fluent in multiple languages, Tessa brings a global perspective and adaptability that will be a huge asset to IHM. We’re so excited to have her on board – welcome, Tessa!

30/07/2025

🔖 H1 2025 Webinar Recap | Part 5

Topic: Cost management tips for boutique hoteliers

Profitability under pressure. From rising payroll and energy costs to tightening tax breaks and shifting guest behaviour, boutique hoteliers are facing a complex web of challenges in 2025. In April, our expert panel tackled how to cut smart, not just deep.

Top Takeaways

🔑 Get granular. Hotel leaders need to assess every line item from window cleaning frequency to card fees and justify spend, not just assume it.
🔑 Re-think workforce ROI. Flexible hours, retention incentives, and salary sacrifice pensions are key tools to soften the blow of higher wage bills and NICs.
🔑 Power through data. Point of sale and payroll systems already hold valuable insights but many teams need support to access and act on them.
🔑 Upskill to save. Apprenticeships (especially for under-25s) not only reduce NICs but build staff loyalty, culture, and ESG credibility.
🔑 Tech + people = productivity. AI tools can relieve the front desk and boost F&B revenue, but only when paired with empowered teams.

With thanks to:
• Mike Worley CertIOD FIH, managing director, HIT Training
• Jordan Graves, senior manager, Menzies
• Peter Hales, managing director – managed hotels, Michels & Taylor (London) Ltd
• John Paulsen, CHAM, senior vice president, Hotel Asset Value Enhancement (hotelAVE)

▶️ Replay on-demand: Watch the webinar > https://lnkd.in/eHAXRDGm
📅 Next up: Driving bookings and loyalty among Asian travellers – April 28

Catch up on our H1 2025 webinar series — one session at a time.

24/07/2025

H1 2025 Webinar Recap | Part 4

Topic: How to create a sustainable culture at your hotel

Sustainability isn’t just about solar panels and paper straws, it’s about people, purpose, and everyday decisions made on the floor of your hotel.
In our March session, culture, ESG, and operations leaders explored how to embed sustainability into your business DNA — and why that starts with your team.

Top Takeaways

🔑Culture = ABC. Awareness, Belonging, Commitment. Nail these pillars and you’ll embed sustainability as second nature.

🔑Sustainability is shared. Empower staff at every level with champions programmes, active training, and a platform to lead.

🔑Documents drive action. Codes of ethics and sustainability manifestos build trust and set clear expectations — internally and externally.

🔑Younger talent expects more. Purpose-driven work, DEI, and sustainability aren’t perks — they’re baseline requirements.

🔑From community to carbon. On- and off-property impact matters — from litter picks and green certifications to transparent, credible offsetting.

Featuring insights from

• Stefan Wissenbach – Founder & CEO, Empowered
• Tina O’Hara O’Hara – Commercial Director, Cairn Hotel Group
• Prof. Dr. W***y Legrand – IU International University of Applied Sciences
• Susanna Sieff – Chief Sustainability Officer, Lefay Resorts & Residences

🎙️ Hosted by Eloise Hanson, Editor, Boutique Hotel News
“Culture doesn’t naturally crop up in hotel news, but it should. Changing behaviours across all stakeholders is how we make meaningful change.”

In partnership with Beyond Green and RUCKUS Networks

▶️ Replay on-demand: https://lnkd.in/e4cuwRfX

Catch up on our H1 2025 webinar series — one session at a time.

23/07/2025

H1 2025 Webinar Recap | Part 3

Topic: The cost of neglect: Understanding duty of care & legal risks in hospitality

Guest and staff safety isn’t just a moral imperative, it’s a legal one.

In our March session, legal, risk and operations leaders unpacked what “duty of care” really means day-to-day, and the very real consequences when standards slip.

🔑 Top Takeaways

- Duty of care = Proactive Proof. Written risk assessments, live training logs and near-miss reporting are your best defence if (or when) something goes wrong.
- Accountability runs deep. From GM to bartender, every role must know its responsibilities and regulators will ask for evidence.
- Incident response starts before the incident. Scenario-based drills, escalation hotlines and rapid debriefs shorten response time and improve outcomes.
- Insurance isn’t “set & forget.” Silent exclusions (e.g., abuse cover) can leave gaps; audit policies annually and involve brokers early.
- Culture makes compliance stick. Empower frontline teams to flag hazards, question procedures and drive continuous improvement.

💬 Featuring insights from

• Michael Flynn - client director, Howden
• Marcus Lavell – Barrister, Keystone Law
• Eugenio Pirri - FIH CCIPD – C-suite Executive & Culture Champion
• Michael Hogan MIH – Head of Operations, Mollie’s

🎙️ Hosted by Eloise Hanson, Editor, Boutique Hotel News

▶️ Replay on-demand: https://lnkd.in/eUcjk2N9

Catch up on our H1 2025 webinar series — one topic at a time.

17/07/2025

H1 2025 Webinar Recap | Part 2

Topic: Optimising Operations for a Sustainable Future
In partnership with: Beyond Green & RUCKUS Networks

As rising costs and climate urgency collide, the hospitality sector is redefining what good operations look like.

In our February session, we went beyond buzzwords, sharing practical strategies hoteliers can implement right now to reduce their footprint, cut costs, and build guest loyalty through values-led operations.

🔑 Top Takeaways:

- Quick wins like smart thermostats, LED lighting, and water-saving fixtures offer ROI in under 12 months
- Capex planning is shifting toward lifetime equipment savings and energy audits
- Staff engagement is key, sustainability needs to live in the culture, not just the checklist
- Tech doesn’t need to be complex, AI and intent-based systems are making smarter decisions easier to deploy
- Waste reduction, on-site bottling, and refillable amenities show tangible impact (and story-worthy results)

💬 Featuring insights from:

• Gary Graham, director of operations, Green Key Global
• Steve Johnson, senior director EMEA Hospitality, Ruckus
• Jeremy Parsons, sustainability director, Malmaison & Hotel du Vin
• Sarah Brewster, owner, Stonehouse Court Hotel

🎙️ Hosted by Eloise Hanson, Editor, Boutique Hotel News

🔁 Watch the full session: https://lnkd.in/e_T25jxT

Catch up on our H1 2025 webinar series — one topic at a time.

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