10/10/2025
AI Customer Support Agent
Ready to automate 90% of your customer support while keeping it personal?
Here might be a powerful workflow for a WhatsApp AI Customer Support Agent using n8n, ChatGPT, and Airtable. This is not just a chatbot as many people are thinking, of course it is a context based automation engine.
Some process can be explained like:
1. WhatsApp Trigger: A customer message hits your business number and instantly kicks off the n8n workflow.
2. Airtable Lookup: n8n retrieves the customer's full history (past orders, VIP status, etc.) from an Airtable base in a second or even faster!
3. ChatGPT Brain: The AI Agent receives the message plus the full customer context, allowing it to generate a personalized, accurate, and on brand response.
4. Airtable Log and Reply: The entire interaction is logged back into an Airtable Support Tickets base, and the final response is sent back to the customer via WhatsApp.
So, eventually you will get a solid, Instant, intelligent, and informed replies 24/7. This setup scales your team without adding headcount.
If you’re still manually answering the same 10 FAQs every day, it is your high time to let automation do the heavy lifting.
