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Customer Experience Magazine is the online magazine for customer experience professionals. If you would like to get involved, please get in touch.

Customer Experience Magazine is packed full of all the latest news, reviews and cutting edge case studies from the world of customer experience. 📰 The free online business magazine
• blogs • report • customer experience. A free magazine for business professionals to share ideas and best practice in customer experience insight and improvement and related information. Customer Experience Magazine w

as founded in 2010 and is pleased to work in partnership with many organisations and business people to achieve mutually beneficial business objectives. Partners include Awards International with whom the team at Customer Experience Magazine presents the UK Customer Experience Awards.

08/05/2025

On this week’s CX Winners & Losers, an NHS worker won £30,000 in compensation after being compared to Darth Vader. Meanwhile, Fyre Festival 2.0 is scrapped and put up for sale. Do we need a rerun of the first edition’s fiasco? Let us know below!

30/04/2025

On this week’s CX Winners & Losers, a tech company shares the benefits of 4-day work week while the UK ranks among the poorest countries for “human flourishing.” Yikes!

24/04/2025

On this week’s CX Winners & Losers, a Chinese EV maker steps up its game after strategic missteps while an AI assistant goes rogue and triggers a viral fallout.

16/04/2025

This week’s CX Winners & Losers are Emirates airline and T-Mobile! What’s your experience with these brands?

Please let us know if you have a good or bad CX story worth sharing.

09/04/2025

On this week’s CX Winners & Losers, Sainsbury’s and McDonald’s are providing examples on both ends of CX spectrum!

Let us know if you have a good or bad CX story worth sharing.

03/04/2025

On this week’s CX Winners & Losers, we have an airport and a whole state!

Please let us know if you have a good or bad CX story worth sharing.

06/03/2025

From ‘oops’ to ‘nailed it’— our female powerhouses at Awards International & CXM went from tiny troublemakers to top performers.

Swipe right to meet the girls who turned their childhood chaos into career magic. ✨

12/02/2025

The banking industry faces a tough challenge: standing out in a crowded market while dealing with slim profit margins. Even with significant investments in AI and digital tools, many banks haven’t seen these innovations translate into happier customers. Sometimes, these changes make banking feel less personal.

John Sills and Peter Aitken also weighed in on this issue, providing valuable commentary on what drives customer loyalty in banking and how traditional banks can compete with the rising tide of fintech companies.

To find the answers read the full article in the link in bio 👆

11/02/2025

🚨 New episode alert!🚨

Tune in to the latest CX Lore 🎙️ podcast episode featuring Sally Alington, CEO and founder of Ethos Farm! Learn the incredible story of how she built a £34 million consultancy giant from the ground up, and hear her insights on the company’s ambitious plans for global growth. ✈️

Check out this inspiring conversation about leadership, CX strategy, and building a thriving business, and, of course, let us know your thoughts! Find the episode in our bio👆

10/02/2025

We’re sp excited to finally announce the winners of our 6th annual CXMStars™️!

Big thanks to our amazing judges: Ian Golding, Ginger Conlon, Greg Melia, CAE, Dr. Maxie Schmidt 🇨🇭🇩🇪🇺🇸, & Neil Skehel. Your expertise was invaluable. 🙏

To all nominees, your passion was inspiring! Thank you for raising the bar for CX excellence. ✨

And thank you to our community for your incredible support!

27/01/2025

research shows enterprise leaders are bullish on GenAI for customer service, with 71% seeing it as a key driver. 36% plan to invest over $4M in 2025. However, only 10% are in a “steady state” of adoption, highlighting a gap between ambition and reality.

Read the full article by our CXM Editorial on our website.
Link in bio!

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