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Executive Support Magazine Executive Support Magazine’s page for senior and aspiring executive support professionals, worldwide.

Almost 10 years ago, 3,350 assistants responded to our first global survey on workplace bullying, and almost 60% told us...
04/10/2026

Almost 10 years ago, 3,350 assistants responded to our first global survey on workplace bullying, and almost 60% told us they had experienced it during their careers.

The findings were shocking, but behind every percentage was a person trying to continue working while their confidence, health and sense of safety were being eroded, often by somebody who had far more organisational power than they did.

I know what that feels like because it happened to me. I was bullied to the point of a nervous breakdown, dismissed from my job and required to sign a confidentiality agreement, while the person responsible remained in place despite having been reported before.

My latest Substack returns to that 2017 research and asks whether anything has really changed. Organisations have spent years improving their policies, wellbeing programmes and speak-up language, but are assistants any safer when the person causing the harm is the person who holds the power?

We are also launching a new global survey because we need to understand what workplace bullying looks like across the administrative profession today, what happens when assistants report it and whether organisations are protecting their people or protecting those with status and influence.

Bonnie Low-Kramen and I will reveal the findings at ES Thrive on 18–19 November, and we will publish the full results and recommendations in a new Executive Support Magazine supplement.

Unless a light is shone on workplace bullying, nothing changes. Please read the article, complete the survey if it is relevant to you and share it with assistants across the world. We need to hear what is really happening.

https://lucybrazierobe.substack.com/p/almost-ten-years-ago-we-exposed-workplace

Next week, we’re tackling one of the biggest shifts I’m seeing in the administrative profession.More than 60% of assista...
01/10/2026

Next week, we’re tackling one of the biggest shifts I’m seeing in the administrative profession.

More than 60% of assistants now manage projects as part of their role. Yet many have never been formally taught how to lead a project, structure it properly, manage stakeholders, keep people accountable or report progress with confidence.

And now AI is changing that work too.

So on 8 & 15 October, Ayanna Castro and Professor Corinne Hoisington are coming together for Project Management and AI for Administrative Professionals.

I love the combination of these two because this isn’t project management theory with a little AI bolted onto the end.

Ayanna understands the reality of leading projects from inside the administrative profession. Corinne understands what AI can actually do inside the workflow. Together, they are going to show you how to structure and lead projects, manage stakeholders, track decisions and deadlines, and then use AI intelligently to speed up planning, research, documentation, communication and reporting.

You’ll also leave with practical templates, project frameworks and prompting techniques that you can start using immediately, plus a Microsoft AI Prompting Certification Badge.

This is particularly relevant if your role has expanded beyond traditional administrative work and you are increasingly being asked to coordinate initiatives, manage deliverables or keep cross-functional work moving.

You may already be doing project management.

This course will help you get much better at it.

8 & 15 October 2026
14:00–17:00 London time
Live virtual workshop, with recordings available afterwards.

We start next Thursday, so this really is your last chance to join us https://executivesupportmedia.com/product/project-management-and-ai/

The World Administrators Summit has to be open to everyone.Not only to those who can afford to attend. Not only to those...
05/09/2026

The World Administrators Summit has to be open to everyone.

Not only to those who can afford to attend. Not only to those whose organisations will pay. Not only to representatives from the wealthiest parts of the world.

The World Administrators Summit is the working meeting of the leaders of the administrative profession from across the world. It is where representatives come together to examine the issues affecting administrative professionals, agree priorities and help shape the direction of our profession globally.

Those discussions cannot claim to represent the world if entire regions are missing because their representatives cannot afford to attend.

That is why the Eth Lloyd Inclusion Fund matters so much.

When we ran the Global Administrative Hackathon earlier this year, every penny of the entry fees went into this fund. Every person who took part helped make it possible for another voice to be heard at the global table.

And now applications are open.

The Fund will support administrative professionals from low-income and developing countries who would otherwise be unable to participate in the WA Summit in Berlin on 21 and 22 October or online.

Successful applicants will receive free attendance as a credentialed delegate, and they will contribute to the wider profession.

This is about representation.

The issues facing administrative professionals are not the same in every country. Access to education, recognition, pay, workplace rights, technology and career progression varies enormously. We need the people who understand those realities to be part of the discussion, not spoken about in their absence.

I am genuinely excited to see who receives these places and to meet those joining us in Berlin.

Applications close on 15 September. Please share this with the people and associations who need to know about it.

Apply for the Eth Lloyd Inclusion Fund at the World Administrators Alliance website.

This time next week, more than 300 administrative professionals from around the world will be joining us online for ES T...
03/09/2026

This time next week, more than 300 administrative professionals from around the world will be joining us online for ES Tech 2026.

You should be there.

Technology is changing too quickly for any of us to rely on what we learnt last year, or even six months ago. New tools are appearing. Existing platforms are adding capabilities most people have not yet discovered. AI is changing workflows, expectations and the work itself.

But the answer is not to chase every new tool that appears.

It is to understand what has changed, what is genuinely useful, what carries risk, and where technology can help you improve the way work gets done.

That is why we created ES Tech as the annual technology update for administrative professionals. Two days to step away from the noise, learn from people who understand both the technology and this profession, and make informed decisions about what deserves your attention next.

More than 300 assistants have already booked.

There is still time to join them, but only one week.

10–11 September 2026
Online, with 30 days’ replay access

Who will I see there?

This time next week, more than 300 administrative professionals from around the world will be joining us online for ES T...
03/09/2026

This time next week, more than 300 administrative professionals from around the world will be joining us online for ES Tech 2026.

You should be there.

Technology is changing too quickly for any of us to rely on what we learnt last year, or even six months ago. New tools are appearing. Existing platforms are adding capabilities most people have not yet discovered. AI is changing workflows, expectations and the work itself.

But the answer is not to chase every new tool that appears.

It is to understand what has changed, what is genuinely useful, what carries risk, and where technology can help you improve the way work gets done.

That is why we created ES Tech as the annual technology update for administrative professionals. Two days to step away from the noise, learn from people who understand both the technology and this profession, and make informed decisions about what deserves your attention next.

More than 300 assistants have already booked.

There is still time to join them, but only one week.

10–11 September 2026
Online, with 30 days’ replay access

Book your place here: https://executivesupportmedia.com/product/es-tech-2026/

Who will I see there?

Have you spent your $100 Summer School voucher yet?Because at midnight tonight, it expires.Thousands of assistants joine...
31/08/2026

Have you spent your $100 Summer School voucher yet?

Because at midnight tonight, it expires.

Thousands of assistants joined Executive Support Summer School this year. Every one of you received a $100 learning voucher, and today is the last day to use it.

You can put it towards:

🟨 ES Tech 2026

🟨 ACEA in Washington DC

🟨 Unlocking the AI Revolution with Corinne Hoisington

🟨 ACEA Online for the Americas, Canada and the Middle East

🟨 The Modern-Day Assistant Virtual Course with me

🟨 Project Management and AI for Administrative Professionals with Corinne Hoisington and Ayanna Castro

🟨 ACEA in London

🟨 ACEA Online for EMEA

🟨 ACEA in Singapore

🟨 ES Thrive 2026

🟨 ACEA in Sydney

🟨 The Modern-Day Assistant in London with me

So please choose the learning that will make the greatest difference to you, and use your voucher before midnight tonight.

And if you haven’t joined Summer School yet, you still have time.

It is completely free. You can enrol yourself or your whole team today. Every person registered will receive access to all eight weeks of professional development and resources until 31 December, plus their own $100 learning voucher.

You will simply need to enrol and spend it today.

What are you going to choose?

Link to the website in bio

Back in March, more than 200 administrative professionals from 26 countries gave us a day of their time to tackle some o...
31/08/2026

Back in March, more than 200 administrative professionals from 26 countries gave us a day of their time to tackle some of the biggest questions facing our profession.

After months of development, presentations, interviews and judging, I can finally introduce the thirteen people whose ideas will now be taken to the global stage.

FUTURE-PROOFING THE PROFESSION
Carolina Said
Regina Rezende
Michele Oliveira
Andi Mynhardt

ATTRACTING YOUNGER PEOPLE
Katie Heritage
Flo Schwab
Kelly-Jayne Dulex
Martine Serné

REBRANDING THE PROFESSION
Pauline Murray
Cathy Buykx
Lamis Husseini
Avalon Chase
Jessica Wild

In October, all three teams will travel to Berlin to present at the World Administrators Summit.

Run by the World Administrators Alliance, the Summit is probably the closest thing our profession has to the G7. Every two years, leaders from across the global administrative profession meet to examine the issues affecting assistants and agree what needs to happen next. The Global Skills Matrix grew out of these conversations.

My enormous thanks go to our judges, Diana Brandl, Susan Engelbrecht, Reto Leder, Rhiannon Hopcroft, Sarah Howson and Marianne Whitlock, and to Helen Monument for overseeing the entire process. Every proposal was tested for its evidence, practicality and potential impact, and every team was treated with the respect its work deserved.

The winners are going to Berlin, but the thinking created through the Hackathon will continue through research, white papers and the work that follows.

Before they take the stage, all thirteen finalists will receive professional presentation coaching from the wonderful Peggy Vasquez, so their ideas can be heard at their very best.

Huge thanks to GroundScope and Trafo Baden for sponsoring our first Hackathon. Your support is always about far more than funding, and I am enormously grateful for everything you do for this profession.

I cannot wait to meet our winners in Berlin and watch them present to the profession’s global leaders.

This is exactly where their voices should be heard.

Follow their journey here over the coming months.

🎤 ES Tech 2026 Speaker AnnouncementWhat if your inbox isn't a to-do list, but your biggest productivity opportunity?We'r...
28/08/2026

🎤 ES Tech 2026 Speaker Announcement

What if your inbox isn't a to-do list, but your biggest productivity opportunity?

We're delighted to welcome Steuart Snooks, internationally recognised Email and Workplace Productivity Expert, to the ES Tech 2026 speaker line-up.

In Triage Your Inbox: Transforming Email Overload into Strategic Clarity, Steuart will tackle one of the biggest challenges facing Executive Assistants today: managing an endless stream of emails while also managing communication on behalf of an executive.

Drawing on more than 25 years of experience helping executives and their support teams, Steuart will introduce his proven 4D Decision Tree: Delete, Deal, Delegate, Decide, alongside his Triage Operating System.

You'll learn how to cut through inbox noise, reduce decision fatigue and create a smarter approach to email that gives you back time and attention for higher-value work.

Because managing email isn't simply about getting to 'inbox zero'.

It's about creating clarity, control and strategic impact.

📅 10 - 11 September 2026

Join Steuart Snooks and an exceptional line-up of global experts at ES Tech 2026.

Plus, when you join Executive Support Summer School, you’ll receive a $100 training voucher to use towards ES Tech or another eligible Executive Support Media programme. Voucher must be used by 31 August.

Secure your place today: https://executivesupportmedia.com/product/es-tech-2026/

What could you achieve if AI took care of the work that slows you down?AI is already changing administrative roles. The ...
27/08/2026

What could you achieve if AI took care of the work that slows you down?

AI is already changing administrative roles. The real opportunity is learning how to use it to save time, work smarter and bring greater value to your organisation.

Unlocking the AI Revolution is a practical, beginner-friendly course designed specifically for administrative professionals.

You’ll learn how to:

• Master AI Tools: Use leading AI tools to work smarter and streamline workflows
• Automate Tasks: Save time by automating repetitive processes
• Unlock Insights: Turn data into useful insights for better decisions
• Personalise Experiences: Use AI to create more tailored customer experiences
• Streamline Workflows: Find smarter, more efficient ways of working
• Boost Productivity: Get more done with AI-powered solutions
• Stay Ahead: Use AI to gain a competitive advantage
• Demonstrate Your Skills: Earn your Microsoft AI Certification Badge

You’ll gain hands-on experience with ChatGPT, Microsoft Copilot, Claude, Perplexity and other AI tools, giving you practical skills you can take straight back into your role.

Led by Professor Corinne Hoisington, Microsoft Certified Trainer, the programme takes place online over 23 and 30 September 2026, with three hours of learning each day.

On completion, you’ll receive your Microsoft AI Badge through Microsoft Learn, which you can showcase on LinkedIn, your CV or email signature.

Limited spaces left for September.

Ready to make AI work for you? Secure your place on Unlocking the AI Revolution today.

https://executivesupportmedia.com/product/earn-your-microsoft-ai-certification-badge-with-unlocking-the-ai-revolution-september-2026/

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