The World Class Agency Podcast

  • Home
  • The World Class Agency Podcast

The World Class Agency Podcast Mark and Ian share advice and coaching though expert guests in Estate Agency. Our goal is to help more estate agents become world class.

Proudly sponsored by Iceberg Digital: “Bringing Estate Agency the World's First AI Operating System.”

24/12/2025

Great service doesn’t come from clever tech alone, it comes from standards.

In this clip, we talk about:

Why WhatsApp groups work brilliantly when used properly
Why digital updates never replace a phone call
The non-negotiable rule: always call after a viewing
How consistency in the basics builds huge trust with clients
The difference between average and excellent? Doing the simple things every time.

Sponsored by Iceberg Digital helping agents raise standards, not just output.
🎧 Full episode available on Spotify & Apple Podcasts.

23/12/2025

Success in real estate doesn’t come from standing still.

In this clip, we explore:

Why continuous improvement is essential for long-term success
How reinvention keeps careers relevant (even Madonna figured this out 👀)
The importance of learning and implementation
Why being the smartest person in the room is actually a warning sign
Growth happens when you put yourself around people who challenge you.

Sponsored by Iceberg Digital helping agents evolve, adapt, and stay ahead.
🎧 Full episode available on Spotify & Apple Podcasts.

21/12/2025

Too many agents focus only on the deal in front of them.
But the real market is much bigger than that.

In this clip, we explore:

Why everyone in the community is a potential future client
How tenants often become first-time buyers
Why visitors to a town matter just as much as homeowners
The mindset shift from “transaction-first” to “community-first”
When you serve the whole community, the business follows.

Sponsored by Iceberg Digital helping estate agents build long-term, community-led brands.
🎧 Full episode available on Spotify & Apple Podcasts.

20/12/2025

You can teach skills. You can train systems.
But enthusiasm? That’s the ingredient that makes everything rise.

In this clip, we talk about:

Why enthusiasm is infectious in offices and teams
How passion for your area and profession changes results
The link between energy, leadership, and culture
Why self-improvement fuels better performance
When one person brings real energy, everyone feels it.

Sponsored by Iceberg Digital helping estate agents build brands with energy and impact.
🎧 Full episode available on Spotify & Apple Podcasts.

#

19/12/2025

Errors happen in estate agency, it’s unavoidable.
But how you respond makes all the difference.

In this clip, we break down:

Why emails aren’t enough when something goes wrong
The power of saying “I’m sorry” voice-to-voice
How owning mistakes actually builds trust
Why the human touch should never disappear from property transactions
Clients remember honesty far more than perfection.

Sponsored by Iceberg Digital helping agents build trust through real communication.
🎧 Full episode available on Spotify & Apple Podcasts.

18/12/2025

Being a great estate agent isn’t about talking more, it’s about listening better.

In this clip, we dive into:

Why active listening builds instant credibility
How empathy defuses tense or emotional situations
The importance of reassurance when clients are stressed
Why anticipating problems separates professionals from amateurs
Treat people well, go the extra mile, and the results follow.

Sponsored by Iceberg Digital helping agents build trust-led brands that last.
🎧 Full episode available on Spotify & Apple Podcasts.

17/12/2025

Great agents don’t only call when there’s something to say.

In this clip, we unpack:

Why regular check-ins build trust long before tough conversations
The power of voice over WhatsApp messages
When difficult news must be delivered face to face
Why price reductions should never be a surprise
Strong relationships are built on consistency, clarity, and respect.

Sponsored by Iceberg Digital helping estate agents communicate better, not just louder.
🎧 Full episode available on Spotify & Apple Podcasts.

15/12/2025

Christmas marketing… without Christmas reshoots.

In this clip, we talk about how agents are using AI to:

Create festive property visuals instantly
Switch between seasonal styles without re-photographing
Keep listings fresh and relevant year-round
Save time, money, and hassle

No tinsel. No ladders. No awkward client decorations.
Just clean, professional visuals that convert.

Sponsored by Iceberg Digital helping estate agents stay ahead with smarter marketing.
🎧 Full episode available on Spotify & Apple Podcasts.

13/12/2025

This isn’t about business… it’s about mindset.

In this clip, we hear an incredible story of setting a personal challenge on a birthday, not for attention, not for applause, but to prove one thing: progress.

No shortcuts. No crowd. Just discipline, consistency, and doing the hard thing when no one’s watching, smashing a 50K personal best by 35 minutes.

The same mindset that builds resilience in life also builds success in business.

Sponsored by Iceberg Digital helping ambitious people build brands that last.
🎧 Watch the full episode on Spotify & Apple Podcasts.

09/12/2025

If your team’s attrition rate is over 70%, you don’t have a recruitment problem. you have a leadership problem.

You can’t fix culture by hiding phones or blocking recruiters.
If you don’t look after your people, someone else will.

🎙 World Class Real Estate
🎧 Full episode on Spotify & Apple
🔥 Sponsored by Iceberg Digital

07/12/2025

Here’s the truth: great people rarely leave jobs they love.
If they’re valued, challenged, and growing, no recruiter can tempt them, unless the offer is irresistible.

So don’t fear headhunters.
Fear not building a company people want to stay in.

🎧 World Class Real Estate Podcast
🎙 Powered by Iceberg Digital

Address


Website

Alerts

Be the first to know and let us send you an email when The World Class Agency Podcast posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to The World Class Agency Podcast:

Shortcuts

  • Want your business to be the top-listed Media Company?

Share