Chris Murray, Expert By Experience

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Chris Murray, Expert By Experience Expert by Experience working across local and national projects. All views expressed are my own and do not represent any organisation past or present.

🔄 “Back to Normal”? Why That Phrase Fails So Many It’s a common refrain, isn’t it?The well-meaning wish to "get people b...
03/06/2025

🔄 “Back to Normal”?
Why That Phrase Fails So Many

It’s a common refrain, isn’t it?
The well-meaning wish to "get people back to normal."
We hear it in the aftermath of trauma, illness, or significant life disruption.
It’s a comforting thought, a return to a familiar, stable baseline.

But what happens when that baseline never existed?
What do you return someone to when their lived experience has been a perpetual state of instability, disadvantage, or a cycle of adversity? ❓

This is the profound and often overlooked — challenge in supporting individuals who have never known a conventional "normal."
For many, normality isn’t a lost state to be reclaimed, but an abstract concept — a privilege observed from a distance.

👶 Think of the child raised in chronic poverty, where food insecurity, unstable housing, and systemic neglect are the only constants.
✊ Or the individual navigating a lifetime of discrimination, their identity a battleground against societal prejudice.

Their "normal" is a landscape of adaptation — resilience forged in the fires of survival 🔥 — and a deep understanding that the world often operates with an inherent unfairness ⚖️.

When we offer support aimed at a return to a "normal" they’ve never experienced, we risk several pitfalls:

🚫 We might invalidate their reality, suggesting their life experience is somehow deviant or wrong.
🚫 We might impose solutions that are irrelevant or even harmful, designed for those with a pre-existing foundation that never existed for them.
🚫 We risk widening the gap between our good intentions and their lived truths.

The very idea of "getting back to normal" can feel isolating — a reminder that the starting line for some is not a place they’ve fallen from, but one they were never given.

✨ The true work lies not in restoration, but in creation.
It’s about building something new — something stable, something that offers safety, opportunity, and belonging for the very first time 🧱💛.

This requires a fundamental shift in our approach:

👂 Listening without assumptions
💡 Valuing the unique strengths developed through hardship
🔧 Tailoring support instead of applying one-size-fits-all models
🤝 Building trust and safety through consistency, not conditions

We must equip, not just rescue.
We must empower, not just prescribe.
We must create a future that isn’t a return to anything — but a beginning. 🌱

The aspiration to "get people back to normal" is born of compassion.
But true compassion means recognising that for some, the journey isn’t about returning to a forgotten past —
…it’s about bravely stepping into a future they’ve never had the chance to imagine. 🌅

💬 What does “normal” really mean — and who gets to define it?
I’d love to hear how others are navigating this in their work or life.

📌 Small Board. Big Message.This morning I was visiting Preston’s new Night Service - a space that’s only just opened, ri...
02/06/2025

📌 Small Board. Big Message.

This morning I was visiting Preston’s new Night Service - a space that’s only just opened, right in the heart of a community that’s seen years of underinvestment and fragmented support.

While there, I spotted this board:

🟢 “Food You Enjoy”
🔵 “Activities You Like”

At first glance, it might seem simple - but it’s exactly the kind of practice we need to see more of.

When new services open, especially in high-pressure environments, it’s all too easy to slip into assuming what people need.

📋 Activities get timetabled.
🍽 Menus get set.
🗓 Calendars fill up.

And without even realising it, we start doing to rather than working with.

But this team - with limited resources but the right values - chose to pause.
They asked: “What do you want?”
They started from listening, not delivering.

That’s co-production in action.
It’s not a tick-box.
Not a strategy parked on a shelf.
It’s baked into the culture from day one.

✅ User voice.
✅ Shared ownership.
✅ Services built with, not for.

This is the kind of frontline innovation that happens when contracts are reclaimed, new leadership is backed, and communities are truly valued.

FOUR YEARS ON... and I still walk with her in my heart.At midnight, four years ago tonight, 11 of us set off from Presto...
01/06/2025

FOUR YEARS ON... and I still walk with her in my heart.

At midnight, four years ago tonight, 11 of us set off from Preston to Wales on foot—over 50 miles—to support my beautiful cousin Vikkie and her six amazing children. ❤️

We walked through darkness and light, driven by love, community, and the desire to give her time and space to build memories that would last forever.

Only a few weeks later, we lost her.
Kind. Strong. Beautiful. Gone far too soon. 💔

But before that day came, thanks to every person who donated, cheered us on, or walked beside us—we raised £7,800. Money that helped give Vikkie and her children moments they could treasure. That fundraiser remains one of my proudest achievements.

To:
💫 Every single walker – you’ll always be family
🚗 Adam & Eddy for driving our recovery vehicles
💷 Everyone who donated or sponsored us
🎗️ All who helped lift this vision into action
Thank you. 🙏

What we did wasn’t just a walk.
It was a show of love.
Of community.
Of what people can do when they come together for someone they care about.

Vikkie – I miss you always.
You’ll forever be young, beautiful, loved, and remembered. 🕊️

"I kept asking for help... but all I got was appointments."When you’re struggling, you don’t always have the words.Somet...
29/05/2025

"I kept asking for help... but all I got was appointments."

When you’re struggling, you don’t always have the words.
Sometimes, just showing up takes everything you’ve got.

But when you do speak up, when you finally ask..
You expect to feel seen.
Heard.
Helped.

Instead?

📅 You're sent to a different service.
🧾 Told to fill out another form.
📞 Left waiting for a phone call that never comes.
🔁 Passed around like a problem no one knows what to do with.

You start to wonder,
Is it me?
Am I too much?
Not enough?

But it’s not you.
It’s the system, and it wasn’t designed with people like us in mind.

Real help means more than a leaflet and a long waitlist.
It means someone actually listening and not needing you to break completely before stepping in.

We don’t need more labels.
We need connection. Safety.
Understanding.

It shouldn’t be this hard to get help.

My grandson Addison,Born into love, hope, and healing.Congratulations to my beautiful daughter Corianne and my Granddaug...
28/05/2025

My grandson Addison,
Born into love, hope, and healing.
Congratulations to my beautiful daughter Corianne and my Granddaughter Aliana,
The cycle breaks with you, and a new legacy begins.
💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙

🔁 Systems should serve people, not the other way around.Far too often, we ask vulnerable individuals to reshape themselv...
28/05/2025

🔁 Systems should serve people, not the other way around.

Far too often, we ask vulnerable individuals to reshape themselves to fit into a system that was never designed with them in mind.
We see it in housing, in mental health, in education, in the criminal justice system…

“Be less chaotic.”
“Follow these rules.”
“Fit into this box - or miss out.”

But what if, instead of squeezing people into pre-cut shapes, we reshaped the system to meet people where they are?

True transformation happens when systems listen, adapt, and evolve in partnership with those they exist to serve.

When someone is struggling, the answer shouldn’t be to deny support until they conform,
It should be to ask:
🧩 “What’s getting in the way, and how can we change that?”

Because the most human systems are those designed with people, not against them.

This image captures the essence of co-production, lived experience leadership, and trauma-informed change.
It’s not about forcing people to change to fit outdated systems,
It’s about changing systems to reflect the reality of the people in them.

Let’s keep pushing for services that include everyone.
Not just those who already ‘fit.’

Some services are so busy trying to survive that they don’t even realise they are no longer working 🤔 (T/F)Not because p...
23/05/2025

Some services are so busy trying to survive that they don’t even realise they are no longer working 🤔 (T/F)

Not because people inside them don’t care.
But because the system rewards busyness over effectiveness, targets over trust and policies over people.

When services are constantly firefighting, they rarely stop to reflect.
To ask:
👉🏻 Is this really helping?
👉🏻 Is this what people actually need?

But imagine if co-production wasn’t a tick-box ✅
And If people with relevant lived experience shaped the way services evolved, not just how they looked on paper.

With ongoing reflection, collaboration and honest evaluation, we wouldn’t just be fixing broken systems…
We’d be building better ones.

Not perfect. But real. Responsive. Human.

Proud to share some new steps forward 💙I’ve been invited to join the brand new, Lived Experience Panel at Lancashire Min...
22/05/2025

Proud to share some new steps forward 💙
I’ve been invited to join the brand new, Lived Experience Panel at Lancashire Mind.
This is alongside offering my support to the development of a new Engagement and Participation Policy,
This policy is expected to make sure lived experience is not just listened to, but meaningfully embedded in how services are shaped.

It’s a real privilege to add this to the work I am already doing with MEAM nationally, and with Preston City Council locally, especially around the Night Service.

What makes this even more special is the timing...
Just last week I had the honour of sharing the stage with Sarah Hughes, the Chief Executive of , at the MEAM Summit.
That moment really hit home how far this journey has come, from the margins to being part of meaningful change at all levels.

To now be supporting Mind locally in Lancashire feels like a full-circle moment 🥰 and a real pleasure.

These roles matter.
Because policy shapes practice, and when lived experience informs both, we create better systems for everyone.

Thank you to those who continue to open doors and build bridges. 📈💙💪🏻🫡

Important meeting today with a national organisation that plays a key role in shaping mental health support across the c...
21/05/2025

Important meeting today with a national organisation that plays a key role in shaping mental health support across the country.

It’s an opportunity to explore joining another expert panel, bringing lived experience into the heart of decision-making where it’s so often missing.

Would appreciate some positive vibes as I head into it... These conversations matter. 💙

Never let the family that you came from -- Damage the family that comes from you ❤️ Now read that again 💙               ...
21/05/2025

Never let the family that you came from -- Damage the family that comes from you ❤️ Now read that again 💙

20/05/2025

Sorry to interrupt your scrolling…
I just want to say that I hope something good happens to you today
😊

How many times do people have to break, before a system notices it is the one that is broken?This is not just a quote. I...
20/05/2025

How many times do people have to break, before a system notices it is the one that is broken?

This is not just a quote.
It is a reality that too many people live every day.

The system says it offers support, but for those facing multiple disadvantage, what it often delivers is exclusion, delay, and blame.

We say people are “hard to help” or “repeat cases”
but what we do not talk about enough is the broken loop they are trapped in 👇🏻

Multiple Disadvantage 👉🏻 Service Exclusion 👉🏻 Inadequate Support 👉🏻 Worsening Outcomes 👉🏻 Back to Disadvantage

And around it goes.

👉🏻 People are not failing the system.

👉🏻 The system is failing people.

Until we break this cycle, we will keep asking the wrong questions
and watching lives fall through the gaps we refuse to close.

So what will it take for systems to stop managing crisis
and start preventing it?

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