21/07/2025
New post added at IT Supply Chain - What Are the Best AI Voice Agents for Sales and Customer Support?What Are the Best AI Voice Agents for Sales and Customer Support? 2 ViewsLet’s be real—answering every call, message, or sales query can be hard. Teams get tired. Customers get impatient. This is why many businesses now use voice bots.
These bots can talk to people, answer simple questions, and pass on tough ones to real agents. It’s faster and often less stressful.
But now the big question comes up. What’s the best AI voice agent for sales and support in 2025? The answer depends on what you’re trying to do.
Some tools are better at phone calls. Some work great for chats. Others do both and also send texts. So here’s a look at a few solid platforms to help you decide.
Why Voice Agents Are Useful
AI voice agents are like helpers who never sleep. They don’t take breaks or get tired. They can talk to many people at once. This makes them a strong fit for busy teams. They’re often used in customer support and sales to handle simple tasks—like answering questions or booking calls.
Many companies now see voice bots as part of the team. These bots don’t fully replace humans, but they do save time. They can handle the first part of a conversation, then pass the rest to a live agent. That way, your staff only steps in when needed.
Where They Work Best
Voice bots are now used in banks, healthcare, e-commerce, and more. For example, a sales team might use them to follow up with leads. A support team might use them to answer the same question over and over. In both cases, the goal is the same—get things done faster.
They’re also great when people want help outside business hours. Customers can call at night or on weekends. The bot still picks up and gives answers or takes a message. This helps build trust and keeps your business open 24/7 without extra staff.
How They’re Getting Smarter
AI voice agents have come a long way. They used to sound robotic. Now, many sound almost human. They understand tone, pause in the right places, and even respond naturally. Some tools can also learn from past chats and get better over time.
This matters a lot for customer service. People want to feel heard. They don’t want to keep repeating themselves. A smart voice agent can help make that happen. It remembers details, follows a script, and can still change direction if the customer asks something new.
Plura AI
Plura is one of several platforms that offer a full suite of tools. It supports voice, SMS, and chat, which makes it flexible for many teams. You can set up a voice bot to handle calls, answer questions, or even transfer calls when needed.
It’s often used for both support and sales. You can also use it for outbound calls to reach more people without overloading your staff. Plura works without depending on Twilio, which can help with custom setups.
Plura may support customer engagement and operational efficiency. It connects with CRMs and lets you build your own call flows. To learn more, check out Plura AI, an AI contact center platform that can be shaped to fit your process.
Retell AI
Retell AI is focused on voice bots. It’s designed to sound more natural, which makes calls smoother. The bot can take care of basic tasks and send harder ones to a person.
This platform is used by businesses that get a lot of support calls. It helps manage busy periods by taking care of repetitive work. You can also set it up for surveys or sales calls.
It supports voice-first workflows but also allows messaging when needed. The system is easy to work with and doesn’t require too much tech knowledge.
Vapi AI
Vapi AI is built for teams who want more control. If your team includes developers or tech leads, this one offers more room to build and change. It works for both support and sales.
You can set it up to make calls, answer questions, and send messages. Some teams use it just for reminders. Others use it to follow up on leads.
Vapi also works well with other apps. You can connect it to your CRM or other tools to keep everything in one place.
PolyAI
PolyAI builds bots that sound human. The voice is smooth and easy to understand. This helps customers feel more comfortable during calls.
It’s used in places like banking, travel, and delivery services. The bot can take bookings, answer questions, and give updates. It can also understand different accents and languages.
When needed, it passes the call to a real person. That way, complex problems are still handled by your team.
Cognigy
Cognigy supports both chat and voice. It’s used by larger teams that want to handle lots of requests quickly. The platform can speak many languages, which helps global businesses.
It’s easy to connect with tools like Salesforce and Teams. You can create voice flows that guide customers through simple steps. It can also answer basic questions without delay.
Many companies use Cognigy to cut down on call times. The voice bot helps customers fast and only sends them to a real agent when needed.
Why Plura Deserves a Look
Plura offers voice, chat, and SMS in one platform. That can make things simpler for your team. The voice bot can take calls, collect info, or pass them on.
You can also build your own workflows with it. That helps save time and keeps your team focused on what matters most. Plura doesn’t rely on Twilio, which gives you more control over how you manage calls.
To see how this AI calling and SMS automation platform fits your setup, visit Plura AI and explore what it can do.
Final Thoughts
Finding the best AI call center software takes time. You have to think about what your team needs. Are you getting lots of support calls? Are you trying to follow up with sales leads? Do you want to make things easier without adding more people?
Voice bots can help with all of that. They can take care of small things, answer fast, and let your team focus on harder tasks. The five platforms we talked about all do something useful in 2025.
You don’t need to rush. Try a few options. See how they sound. Make sure they fit your style. A good AI voice agent won’t just save time—it will help you give better service to the people who matter most.
2 ViewsLet’s be real—answering every call, message, or sales query can be hard. Teams get tired. Customers get impatient. This is why many businesses now use voice bots.
These bots can talk to people, answer simple questions, and pass on tough ones to real agents. It’s faster and often less stressful.
But now the big question comes up. What’s the best AI voice agent for sales and support in 2025? The answer depends on what you’re trying to do.
Some tools are better at phone calls. Some work great for chats. Others do both and also send texts. So here’s a look at a few solid platforms to help you decide.
Why Voice Agents Are Useful
AI voice agents are like helpers who never sleep. They don’t take breaks or get tired. They can talk to many people at once. This makes them a strong fit for busy teams. They’re often used in customer support and sales to handle simple tasks—like answering questions or booking calls.
Many companies now see voice bots as part of the team. These bots don’t fully replace humans, but they do save time. They can handle the first part of a conversation, then pass the rest to a live agent. That way, your staff only steps in when needed.
Where They Work Best
Voice bots are now used in banks, healthcare, e-commerce, and more. For example, a sales team might use them to follow up with leads. A support team might use them to answer the same question over and over. In both cases, the goal is the same—get things done faster.
They’re also great when people want help outside business hours. Customers can call at night or on weekends. The bot still picks up and gives answers or takes a message. This helps build trust and keeps your business open 24/7 without extra staff.
How They’re Getting Smarter
AI voice agents have come a long way. They used to sound robotic. Now, many sound almost human. They understand tone, pause in the right places, and even respond naturally. Some tools can also learn from past chats and get better over time.
This matters a lot for customer service. People want to feel heard. They don’t want to keep repeating themselves. A smart voice agent can help make that happen. It remembers details, follows a script, and can still change direction if the customer asks something new.
Plura AI
Plura is one of several platforms that offer a full suite of tools. It supports voice, SMS, and chat, which makes it flexible for many teams. You can set up a voice bot to handle calls, answer questions, or even transfer calls when needed.
It’s often used for both support and sales. You can also use it for outbound calls to reach more people without overloading your staff. Plura works without depending on Twilio, which can help with custom setups.
Plura may support customer engagement and operational efficiency. It connects with CRMs and lets you build your own call flows. To learn more, check out Plura AI, an AI contact center platform that can be shaped to fit your process.
Retell AI
Retell AI is focused on voice bots. It’s designed to sound more natural, which makes calls smoother. The bot can take care of basic tasks and send harder ones to a person.
This platform is used by businesses that get a lot of support calls. It helps manage busy periods by taking care of repetitive work. You can also set it up for surveys or sales calls.
It supports voice-first workflows but also allows messaging when needed. The system is easy to work with and doesn’t require too much tech knowledge.
Vapi AI
Vapi AI is built for teams who want more control. If your team includes developers or tech leads, this one offers more room to build and change. It works for both support and sales.
You can set it up to make calls, answer questions, and send messages. Some teams use it just for reminders. Others use it to follow up on leads.
Vapi also works well with other apps. You can connect it to your CRM or other tools to keep everything in one place.
PolyAI
PolyAI builds bots that sound human. The voice is smooth and easy to understand. This helps customers feel more comfortable during calls.
It’s used in places like banking, travel, and delivery services. The bot can take bookings, answer questions, and give updates. It can also understand different accents and languages.
When needed, it passes the call to a real person. That way, complex problems are still handled by your team.
Cognigy
Cognigy supports both chat and voice. It’s used by larger teams that want to handle lots of requests quickly. The platform can speak many languages, which helps global businesses.
It’s easy to connect with tools like Salesforce and Teams. You can create voice flows that guide customers through simple steps. It can also answer basic questions without delay.
Many companies use Cognigy to cut down on call times. The voice bot helps customers fast and only sends them to a real agent when needed.
Why Plura Deserves a Look
Plura offers voice, chat, and SMS in one platform. That can make things simpler for your team. The voice bot can take calls, collect info, or pass them on.
You can also build your own workflows with it. That helps save time and keeps your team focused on what matters most. Plura doesn’t rely on Twilio, which gives you more control over how you manage calls.
To see how this AI calling and SMS automation platform fits your setup, visit Plura AI and explore what it can do.
Final Thoughts
Finding the best AI call center software takes time. You have to think about what your team needs. Are you getting lots of support calls? Are you trying to follow up with sales leads? Do you want to make things easier without adding more people?
Voice bots can help with all of that. They can take care of small things, answer fast, and let your team focus on harder tasks. The five platforms we talked about all do something useful in 2025.
You don’t need to rush. Try a few options. See how they sound. Make sure they fit your style. A good AI voice agent won’t just save time—it will help you give better service to the people who matter most.
https://itsupplychain.com/what-are-the-best-ai-voice-agents-for-sales-and-customer-support/ https://itsupplychain.com/what-are-the-best-ai-voice-agents-for-sales-and-customer-support/ 2 ViewsLet’s be real—answering every call, message, or sales query can be hard. Teams get tired. Customers get impatient. This is why many businesses now use voice bots.
These bots can talk to people, answer simple questions, and pass on tough ones to real agents. It’s faster and often less stressful.
But now the big question comes up. What’s the best AI voice agent for sales and support in 2025? The answer depends on what you’re trying to do.
Some tools are better at phone calls. Some work great for chats. Others do both and also send texts. So here’s a look at a few solid platforms to help you decide.
Why Voice Agents Are Useful
AI voice agents are like helpers who never sleep. They don’t take breaks or get tired. They can talk to many people at once. This makes them a strong fit for busy teams. They’re often used in customer support and sales to handle simple tasks—like answering questions or booking calls.
Many companies now see voice bots as part of the team. These bots don’t fully replace humans, but they do save time. They can handle the first part of a conversation, then pass the rest to a live agent. That way, your staff only steps in when needed.
Where They Work Best
Voice bots are now used in banks, healthcare, e-commerce, and more. For example, a sales team might use them to follow up with leads. A support team might use them to answer the same question over and over. In both cases, the goal is the same—get things done faster.
They’re also great when people want help outside business hours. Customers can call at night or on weekends. The bot still picks up and gives answers or takes a message. This helps build trust and keeps your business open 24/7 without extra staff.
How They’re Getting Smarter
AI voice agents have come a long way. They used to sound robotic. Now, many sound almost human. They understand tone, pause in the right places, and even respond naturally. Some tools can also learn from past chats and get better over time.
This matters a lot for customer service. People want to feel heard. They don’t want to keep repeating themselves. A smart voice agent can help make that happen. It remembers details, follows a script, and can still change direction if the customer asks something new.
Plura AI
Plura is one of several platforms that offer a full suite of tools. It supports voice, SMS, and chat, which makes it flexible for many teams. You can set up a voice bot to handle calls, answer questions, or even transfer calls when needed.
It’s often used for both support and sales. You can also use it for outbound calls to reach more people without overloading your staff. Plura works without depending on Twilio, which can help with custom setups.
Plura may support customer engagement and operational efficiency. It connects with CRMs and lets you build your own call flows. To learn more, check out Plura AI, an AI contact center platform that can be shaped to fit your process.
Retell AI
Retell AI is focused on voice bots. It’s designed to sound more natural, which makes calls smoother. The bot can take care of basic tasks and send harder ones to a person.
This platform is used by businesses that get a lot of support calls. It helps manage busy periods by taking care of repetitive work. You can also set it up for surveys or sales calls.
It supports voice-first workflows but also allows messaging when needed. The system is easy to work with and doesn’t require too much tech knowledge.
Vapi AI
Vapi AI is built for teams who want more control. If your team includes developers or tech leads, this one offers more room to build and change. It works for both support and sales.
You can set it up to make calls, answer questions, and send messages. Some teams use it just for reminders. Others use it to follow up on leads.
Vapi also works well with other apps. You can connect it to your CRM or other tools to keep everything in one place.
PolyAI
PolyAI builds bots that sound human. The voice is smooth and easy to understand. This helps customers feel more comfortable during calls.
It’s used in places like banking, travel, and delivery services. The bot can take bookings, answer questions, and give updates. It can also understand different accents and languages.
When needed, it passes the call to a real person. That way, complex problems are still handled by your team.
Cognigy
Cognigy supports both chat and voice. It’s used by larger teams that want to handle lots of requests quickly. The platform can speak many languages, which helps global businesses.
It’s easy to connect with tools like Salesforce and Teams. You can create voice flows that guide customers through simple steps. It can also answer basic questions without delay.
Many companies use Cognigy to cut down on call times. The voice bot helps customers fast and only sends them to a real agent when needed.
Why Plura Deserves a Look
Plura offers voice, chat, and SMS in one platform. That can make things simpler for your team. The voice bot can take calls, collect info, or pass them on.
You can also build your own workflows with it. That helps save time and keeps your team focused on what matters most. Plura doesn’t rely on Twilio, which gives you more control over how you manage calls.
To see how this AI calling and SMS automation platform fits your setup, visit Plura AI and explore what it can do.
Final Thoughts
Finding the best AI call center software takes time. You have to think about what your team needs. Are you getting lots of support calls? Are you trying to follow up with sales leads? Do you want to make things easier without adding more people?
Voice bots can help with all of that. They can take care of small things, answer fast, and let your team focus on harder tasks. The five platforms we talked about all do something useful in 2025.
You don’t need to rush. Try a few options. See how they sound. Make sure they fit your style. A good AI voice agent won’t just save time—it will help you give better service to the people who matter most.
2 ViewsLet’s be real—answering every call, message, or sales query can be hard. Teams get tired. Customers get impatient. This is why many businesses now use voice bots.
These bots can talk to people, answer simple questions, and pass on tough ones to real agents. It’s faster and often less stressful.
But now the big question comes up. What’s the best AI voice agent for sales and support in 2025? The answer depends on what you’re trying to do.
Some tools are better at phone calls. Some work great for chats. Others do both and also send texts. So here’s a look at a few solid platforms to help you decide.
Why Voice Agents Are Useful
AI voice agents are like helpers who never sleep. They don’t take breaks or get tired. They can talk to many people at once. This makes them a strong fit for busy teams. They’re often used in customer support and sales to handle simple tasks—like answering questions or booking calls.
Many companies now see voice bots as part of the team. These bots don’t fully replace humans, but they do save time. They can handle the first part of a conversation, then pass the rest to a live agent. That way, your staff only steps in when needed.
Where They Work Best
Voice bots are now used in banks, healthcare, e-commerce, and more. For example, a sales team might use them to follow up with leads. A support team might use them to answer the same question over and over. In both cases, the goal is the same—get things done faster.
They’re also great when people want help outside business hours. Customers can call at night or on weekends. The bot still picks up and gives answers or takes a message. This helps build trust and keeps your business open 24/7 without extra staff.
How They’re Getting Smarter
AI voice agents have come a long way. They used to sound robotic. Now, many sound almost human. They understand tone, pause in the right places, and even respond naturally. Some tools can also learn from past chats and get better over time.
This matters a lot for customer service. People want to feel heard. They don’t want to keep repeating themselves. A smart voice agent can help make that happen. It remembers details, follows a script, and can still change direction if the customer asks something new.
Plura AI
Plura is one of several platforms that offer a full suite of tools. It supports voice, SMS, and chat, which makes it flexible for many teams. You can set up a voice bot to handle calls, answer questions, or even transfer calls when needed.
It’s often used for both support and sales. You can also use it for outbound calls to reach more people without overloading your staff. Plura works without depending on Twilio, which can help with custom setups.
Plura may support customer engagement and operational efficiency. It connects with CRMs and lets you build your own call flows. To learn more, check out Plura AI, an AI contact center platform that can be shaped to fit your process.
Retell AI
Retell AI is focused on voice bots. It’s designed to sound more natural, which makes calls smoother. The bot can take care of basic tasks and send harder ones to a person.
This platform is used by businesses that get a lot of support calls. It helps manage busy periods by taking care of repetitive work. You can also set it up for surveys or sales calls.
It supports voice-first workflows but also allows messaging when needed. The system is easy to work with and doesn’t require too much tech knowledge.
Vapi AI
Vapi AI is built for teams who want more control. If your team includes developers or tech leads, this one offers more room to build and change. It works for both support and sales.
You can set it up to make calls, answer questions, and send messages. Some teams use it just for reminders. Others use it to follow up on leads.
Vapi also works well with other apps. You can connect it to your CRM or other tools to keep everything in one place.
PolyAI
PolyAI builds bots that sound human. The voice is smooth and easy to understand. This helps customers feel more comfortable during calls.
It’s used in places like banking, travel, and delivery services. The bot can take bookings, answer questions, and give updates. It can also understand different accents and languages.
When needed, it passes the call to a real person. That way, complex problems are still handled by your team.
Cognigy
Cognigy supports both chat and voice. It’s used by larger teams that want to handle lots of requests quickly. The platform can speak many languages, which helps global businesses.
It’s easy to connect with tools like Salesforce and Teams. You can create voice flows that guide customers through simple steps. It can also answer basic questions without delay.
Many companies use Cognigy to cut down on call times. The voice bot helps customers fast and only sends them to a real agent when needed.
Why Plura Deserves a Look
Plura offers voice, chat, and SMS in one platform. That can make things simpler for your team. The voice bot can take calls, collect info, or pass them on.
You can also build your own workflows with it. That helps save time and keeps your team focused on what matters most. Plura doesn’t rely on Twilio, which gives you more control over how you manage calls.
To see how this AI calling and SMS automation platform fits your setup, visit Plura AI and explore what it can do.
Final Thoughts
Finding the best AI call center software takes time. You have to think about what your team needs. Are you getting lots of support calls? Are you trying to follow up with sales leads? Do you want to make things easier without adding more people?
Voice bots can help with all of that. They can take care of small things, answer fast, and let your team focus on harder tasks. The five platforms we talked about all do something useful in 2025.
You don’t need to rush. Try a few options. See how they sound. Make sure they fit your style. A good AI voice agent won’t just save time—it will help you give better service to the people who matter most.
2 ViewsLet’s be real—answering every call, message, or sales query can be hard. Teams get tired. Customers get impatient. This is why many businesses now use voice bots.
These bots can talk to people, answer simple questions, and pass on tough ones to real agents. It’s faster and often less stressful.
But now the big question comes up. What’s the best AI voice agent for sales and support in 2025? The answer depends on what you’re trying to do.
Some tools are better at phone calls. Some work great for chats. Others do both and also send texts. So here’s a look at a few solid platforms to help you decide.
Why Voice Agents Are Useful
AI voice agents are like helpers who never sleep. They don’t take breaks or get tired. They can talk to many people at once. This makes them a strong fit for busy teams. They’re often used in customer support and sales to handle simple tasks—like answering questions or booking calls.
Many companies now see voice bots as part of the team. These bots don’t fully replace humans, but they do save time. They can handle the first part of a conversation, then pass the rest to a live agent. That way, your staff only steps in when needed.
Where They Work Best
Voice bots are now used in banks, healthcare, e-commerce, and more. For example, a sales team might use them to follow up with leads. A support team might use them to answer the same question over and over. In both cases, the goal is the same—get things done faster.
They’re also great when people want help outside business hours. Customers can call at night or on weekends. The bot still picks up and gives answers or takes a message. This helps build trust and keeps your business open 24/7 without extra staff.
How They’re Getting Smarter
AI voice agents have come a long way. They used to sound robotic. Now, many sound almost human. They understand tone, pause in the right places, and even respond naturally. Some tools can also learn from past chats and get better over time.
This matters a lot for customer service. People want to feel heard. They don’t want to keep repeating themselves. A smart voice agent can help make that happen. It remembers details, follows a script, and can still change direction if the customer asks something new.
Plura AI
Plura is one of several platforms that offer a full suite of tools. It supports voice, SMS, and chat, which makes it flexible for many teams. You can set up a voice bot to handle calls, answer questions, or even transfer calls when needed.
It’s often used for both support and sales. You can also use it for outbound calls to reach more people without overloading your staff. Plura works without depending on Twilio, which can help with custom setups.
Plura may support customer engagement and operational efficiency. It connects with CRMs and lets you build your own call flows. To learn more, check out Plura AI, an AI contact center platform that can be shaped to fit your process.
Retell AI
Retell AI is focused on voice bots. It’s designed to sound more natural, which makes calls smoother. The bot can take care of basic tasks and send harder ones to a person.
This platform is used by businesses that get a lot of support calls. It helps manage busy periods by taking care of repetitive work. You can also set it up for surveys or sales calls.
It supports voice-first workflows but also allows messaging when needed. The system is easy to work with and doesn’t require too much tech knowledge.
Vapi AI
Vapi AI is built for teams who want more control. If your team includes developers or tech leads, this one offers more room to build and change. It works for both support and sales.
You can set it up to make calls, answer questions, and send messages. Some teams use it just for reminders. Others use it to follow up on leads.
Vapi also works well with other apps. You can connect it to your CRM or other tools to keep everything in one place.
PolyAI
PolyAI builds bots that sound human. The voice is smooth and easy to understand. This helps customers feel more comfortable during calls.
It’s used in places like banking, travel, and delivery services. The bot can take bookings, answer questions, and give updates. It can also understand different accents and languages.
When needed, it passes the call to a real person. That way, complex problems are still handled by your team.
Cognigy
Cognigy supports both chat and voice. It’s used by larger teams that want to handle lots of requests quickly. The platform can speak many languages, which helps global businesses.
It’s easy to connect with tools like Salesforce and Teams. You can create voice flows that guide customers through simple steps. It can also answer basic questions without delay.
Many companies use Cognigy to cut down on call times. The voice bot helps customers fast and only sends them to a real agent when needed.
Why Plura Deserves a Look
Plura offers voice, chat, and SMS in one platform. That can make things simpler for your team. The voice bot can take calls, collect info, or pass them on.
You can also build your own workflows with it. That helps save time and keeps your team focused on what matters most. Plura doesn’t rely on Twilio, which gives you more control over how you manage calls.
To see how this AI calling and SMS automation platform fits your setup, visit Plura AI and explore what it can do.
Final Thoughts
Finding the best AI call center software takes time. You have to think about what your team needs. Are you getting lots of support calls? Are you trying to follow up with sales leads? Do you want to make things easier without adding more people?
Voice bots can help with all of that. They can take care of small things, answer fast, and let your team focus on harder tasks. The five platforms we talked about all do something useful in 2025.
You don’t need to rush. Try a few options. See how they sound. Make sure they fit your style. A good AI voice agent won’t just save time—it will help you give better service to the people who matter most.
2 ViewsLet’s be real—answering every call, message, or sales query can be hard. Teams get tired. Customers get impatient. This is why many businesses now use voice bots.
These bots can talk to people, answer simple questions, and pass on tough ones to real agents. It’s faster and often less stressful.
But now the big question comes up. What’s the best AI voice agent for sales and support in 2025? The answer depends on what you’re trying to do.
Some tools are better at phone calls. Some work great for chats. Others do both and also send texts. So here’s a look at a few solid platforms to help you decide.
Why Voice Agents Are Useful
AI voice agents are like helpers who never sleep. They don’t take breaks or get tired. They can talk to many people at once. This makes them a strong fit for busy teams. They’re often used in customer support and sales to handle simple tasks—like answering questions or booking calls.
Many companies now see voice bots as part of the team. These bots don’t fully replace humans, but they do save time. They can handle the first part of a conversation, then pass the rest to a live agent. That way, your staff only steps in when needed.
Where They Work Best
Voice bots are now used in banks, healthcare, e-commerce, and more. For example, a sales team might use them to follow up with leads. A support team might use them to answer the same question over and over. In both cases, the goal is the same—get things done faster.
They’re also great when people want help outside business hours. Customers can call at night or on weekends. The bot still picks up and gives answers or takes a message. This helps build trust and keeps your business open 24/7 without extra staff.
How They’re Getting Smarter
AI voice agents have come a long way. They used to sound robotic. Now, many sound almost human. They understand tone, pause in the right places, and even respond naturally. Some tools can also learn from past chats and get better over time.
This matters a lot for customer service. People want to feel heard. They don’t want to keep repeating themselves. A smart voice agent can help make that happen. It remembers details, follows a script, and can still change direction if the customer asks something new.
Plura AI
Plura is one of several platforms that offer a full suite of tools. It supports voice, SMS, and chat, which makes it flexible for many teams. You can set up a voice bot to handle calls, answer questions, or even transfer calls when needed.
It’s often used for both support and sales. You can also use it for outbound calls to reach more people without overloading your staff. Plura works without depending on Twilio, which can help with custom setups.
Plura may support customer engagement and operational efficiency. It connects with CRMs and lets you build your own call flows. To learn more, check out Plura AI, an AI contact center platform that can be shaped to fit your process.
Retell AI
Retell AI is focused on voice bots. It’s designed to sound more natural, which makes calls smoother. The bot can take care of basic tasks and send harder ones to a person.
This platform is used by businesses that get a lot of support calls. It helps manage busy periods by taking care of repetitive work. You can also set it up for surveys or sales calls.
It supports voice-first workflows but also allows messaging when needed. The system is easy to work with and doesn’t require too much tech knowledge.
Vapi AI
Vapi AI is built for teams who want more control. If your team includes developers or tech leads, this one offers more room to build and change. It works for both support and sales.
You can set it up to make calls, answer questions, and send messages. Some teams use it just for reminders. Others use it to follow up on leads.
Vapi also works well with other apps. You can connect it to your CRM or other tools to keep everything in one place.
PolyAI
PolyAI builds bots that sound human. The voice is smooth and easy to understand. This helps customers feel more comfortable during calls.
It’s used in places like banking, travel, and delivery services. The bot can take bookings, answer questions, and give updates. It can also understand different accents and languages.
When needed, it passes the call to a real person. That way, complex problems are still handled by your team.
Cognigy
Cognigy supports both chat and voice. It’s used by larger teams that want to handle lots of requests quickly. The platform can speak many languages, which helps global businesses.
It’s easy to connect with tools like Salesforce and Teams. You can create voice flows that guide customers through simple steps. It can also answer basic questions without delay.
Many companies use Cognigy to cut down on call times. The voice bot helps customers fast and only sends them to a real agent when needed.
Why Plura Deserves a Look
Plura offers voice, chat, and SMS in one platform. That can make things simpler for your team. The voice bot can take calls, collect info, or pass them on.
You can also build your own workflows with it. That helps save time and keeps your team focused on what matters most. Plura doesn’t rely on Twilio, which gives you more control over how you manage calls.
To see how this AI calling and SMS automation platform fits your setup, visit Plura AI and explore what it can do.
Final Thoughts
Finding the best AI call center software takes time. You have to think about what your team needs. Are you getting lots of support calls? Are you trying to follow up with sales leads? Do you want to make things easier without adding more people?
Voice bots can help with all of that. They can take care of small things, answer fast, and let your team focus on harder tasks. The five platforms we talked about all do something useful in 2025.
You don’t need to rush. Try a few options. See how they sound. Make sure they fit your style. A good AI voice agent won’t just save time—it will help you give better service to the people who matter most.
2 ViewsLet’s be real—answering every call, message, or sales query can be hard. Teams get tired. Customers get impatient. This is why many businesses now use voice bots.
These bots can talk to people, answer simple questions, and pass on tough ones to real agents. It’s faster and often less stressful.
But now the big question comes up. What’s the best AI voice agent for sales and support in 2025? The answer depends on what you’re trying to do.
Some tools are better at phone calls. Some work great for chats. Others do both and also send texts. So here’s a look at a few solid platforms to help you decide.
Why Voice Agents Are Useful
AI voice agents are like helpers who never sleep. They don’t take breaks or get tired. They can talk to many people at once. This makes them a strong fit for busy teams. They’re often used in customer support and sales to handle simple tasks—like answering questions or booking calls.
Many companies now see voice bots as part of the team. These bots don’t fully replace humans, but they do save time. They can handle the first part of a conversation, then pass the rest to a live agent. That way, your staff only steps in when needed.
Where They Work Best
Voice bots are now used in banks, healthcare, e-commerce, and more. For example, a sales team might use them to follow up with leads. A support team might use them to answer the same question over and over. In both cases, the goal is the same—get things done faster.
They’re also great when people want help outside business hours. Customers can call at night or on weekends. The bot still picks up and gives answers or takes a message. This helps build trust and keeps your business open 24/7 without extra staff.
How They’re Getting Smarter
AI voice agents have come a long way. They used to sound robotic. Now, many sound almost human. They understand tone, pause in the right places, and even respond naturally. Some tools can also learn from past chats and get better over time.
This matters a lot for customer service. People want to feel heard. They don’t want to keep repeating themselves. A smart voice agent can help make that happen. It remembers details, follows a script, and can still change direction if the customer asks something new.
Plura AI
Plura is one of several platforms that offer a full suite of tools. It supports voice, SMS, and chat, which makes it flexible for many teams. You can set up a voice bot to handle calls, answer questions, or even transfer calls when needed.
It’s often used for both support and sales. You can also use it for outbound calls to reach more people without overloading your staff. Plura works without depending on Twilio, which can help with custom setups.
Plura may support customer engagement and operational efficiency. It connects with CRMs and lets you build your own call flows. To learn more, check out Plura AI, an AI contact center platform that can be shaped to fit your process.
Retell AI
Retell AI is focused on voice bots. It’s designed to sound more natural, which makes calls smoother. The bot can take care of basic tasks and send harder ones to a person.
This platform is used by businesses that get a lot of support calls. It helps manage busy periods by taking care of repetitive work. You can also set it up for surveys or sales calls.
It supports voice-first workflows but also allows messaging when needed. The system is easy to work with and doesn’t require too much tech knowledge.
Vapi AI
Vapi AI is built for teams who want more control. If your team includes developers or tech leads, this one offers more room to build and change. It works for both support and sales.
You can set it up to make calls, answer questions, and send messages. Some teams use it just for reminders. Others use it to follow up on leads.
Vapi also works well with other apps. You can connect it to your CRM or other tools to keep everything in one place.
PolyAI
PolyAI builds bots that sound human. The voice is smooth and easy to understand. This helps customers feel more comfortable during calls.
It’s used in places like banking, travel, and delivery services. The bot can take bookings, answer questions, and give updates. It can also understand different accents and languages.
When needed, it passes the call to a real person. That way, complex problems are still handled by your team.
Cognigy
Cognigy supports both chat and voice. It’s used by larger teams that want to handle lots of requests quickly. The platform can speak many languages, which helps global businesses.
It’s easy to connect with tools like Salesforce and Teams. You can create voice flows that guide customers through simple steps. It can also answer basic questions without delay.
Many companies use Cognigy to cut down on call times. The voice bot helps customers fast and only sends them to a real agent when needed.
Why Plura Deserves a Look
Plura offers voice, chat, and SMS in one platform. That can make things simpler for your team. The voice bot can take calls, collect info, or pass them on.
You can also build your own workflows with it. That helps save time and keeps your team focused on what matters most. Plura doesn’t rely on Twilio, which gives you more control over how you manage calls.
To see how this AI calling and SMS automation platform fits your setup, visit Plura AI and explore what it can do.
Final Thoughts
Finding the best AI call center software takes time. You have to think about what your team needs. Are you getting lots of support calls? Are you trying to follow up with sales leads? Do you want to make things easier without adding more people?
Voice bots can help with all of that. They can take care of small things, answer fast, and let your team focus on harder tasks. The five platforms we talked about all do something useful in 2025.
You don’t need to rush. Try a few options. See how they sound. Make sure they fit your style. A good AI voice agent won’t just save time—it will help you give better service to the people who matter most.
What Are the Best AI Voice Agents for Sales and Customer Support?What Are the Best AI Voice Agents for Sales and Customer Support?What Are the Best AI Voice Agents for Sales and Customer Support? 2 ViewsLet’s be real—answering every call, message, or sales query can be hard. Teams get tired. Customers get impatient. This is why many businesses now use voice bots.
These bots can talk to people, answer simple questions, and pass on tough ones to real agents. It’s faster and often less stressful.
But now the big question comes up. What’s the best AI voice agent for sales and support in 2025? The answer depends on what you’re trying to do.
Some tools are better at phone calls. Some work great for chats. Others do both and also send texts. So here’s a look at a few solid platforms to help you decide.
Why Voice Agents Are Useful
AI voice agents are like helpers who never sleep. They don’t take breaks or get tired. They can talk to many people at once. This makes them a strong fit for busy teams. They’re often used in customer support and sales to handle simple tasks—like answering questions or booking calls.
Many companies now see voice bots as part of the team. These bots don’t fully replace humans, but they do save time. They can handle the first part of a conversation, then pass the rest to a live agent. That way, your staff only steps in when needed.
Where They Work Best
Voice bots are now used in banks, healthcare, e-commerce, and more. For example, a sales team might use them to follow up with leads. A support team might use them to answer the same question over and over. In both cases, the goal is the same—get things done faster.
They’re also great when people want help outside business hours. Customers can call at night or on weekends. The bot still picks up and gives answers or takes a message. This helps build trust and keeps your business open 24/7 without extra staff.
How They’re Getting Smarter
AI voice agents have come a long way. They used to sound robotic. Now, many sound almost human. They understand tone, pause in the right places, and even respond naturally. Some tools can also learn from past chats and get better over time.
This matters a lot for customer service. People want to feel heard. They don’t want to keep repeating themselves. A smart voice agent can help make that happen. It remembers details, follows a script, and can still change direction if the customer asks something new.
Plura AI
Plura is one of several platforms that offer a full suite of tools. It supports voice, SMS, and chat, which makes it flexible for many teams. You can set up a voice bot to handle calls, answer questions, or even transfer calls when needed.
It’s often used for both support and sales. You can also use it for outbound calls to reach more people without overloading your staff. Plura works without depending on Twilio, which can help with custom setups.
Plura may support customer engagement and operational efficiency. It connects with CRMs and lets you build your own call flows. To learn more, check out Plura AI, an AI contact center platform that can be shaped to fit your process.
Retell AI
Retell AI is focused on voice bots. It’s designed to sound more natural, which makes calls smoother. The bot can take care of basic tasks and send harder ones to a person.
This platform is used by businesses that get a lot of support calls. It helps manage busy periods by taking care of repetitive work. You can also set it up for surveys or sales calls.
It supports voice-first workflows but also allows messaging when needed. The system is easy to work with and doesn’t require too much tech knowledge.
Vapi AI
Vapi AI is built for teams who want more control. If your team includes developers or tech leads, this one offers more room to build and change. It works for both support and sales.
You can set it up to make calls, answer questions, and send messages. Some teams use it just for reminders. Others use it to follow up on leads.
Vapi also works well with other apps. You can connect it to your CRM or other tools to keep everything in one place.
PolyAI
PolyAI builds bots that sound human. The voice is smooth and easy to understand. This helps customers feel more comfortable during calls.
It’s used in places like banking, travel, and delivery services. The bot can take bookings, answer questions, and give updates. It can also understand different accents and languages.
When needed, it passes the call to a real person. That way, complex problems are still handled by your team.
Cognigy
Cognigy supports both chat and voice. It’s used by larger teams that want to handle lots of requests quickly. The platform can speak many languages, which helps global businesses.
It’s easy to connect with tools like Salesforce and Teams. You can create voice flows that guide customers through simple steps. It can also answer basic questions without delay.
Many companies use Cognigy to cut down on call times. The voice bot helps customers fast and only sends them to a real agent when needed.
Why Plura Deserves a Look
Plura offers voice, chat, and SMS in one platform. That can make things simpler for your team. The voice bot can take calls, collect info, or pass them on.
You can also build your own workflows with it. That helps save time and keeps your team focused on what matters most. Plura doesn’t rely on Twilio, which gives you more control over how you manage calls.
To see how this AI calling and SMS automation platform fits your setup, visit Plura AI and explore what it can do.
Final Thoughts
Finding the best AI call center software takes time. You have to think about what your team needs. Are you getting lots of support calls? Are you trying to follow up with sales leads? Do you want to make things easier without adding more people?
Voice bots can help with all of that. They can take care of small things, answer fast, and let your team focus on harder tasks. The five platforms we talked about all do something useful in 2025.
You don’t need to rush. Try a few options. See how they sound. Make sure they fit your style. A good AI voice agent won’t just save time—it will help you give better service to the people who matter most.
What Are the Best AI Voice Agents for Sales and Customer Support? By Ian Benson (pictured)
Content Writer
https://itsupplychain.com/what-are-the-best-ai-voice-agents-for-sales-and-customer-support/ What Are the Best AI Voice Agents for Sales and Customer Support? By Ian Benson (pictured)
Content Writer
What Are the Best AI Voice Agents for Sales and Customer Support?What Are the Best AI Voice Agents for Sales and Customer Support? By Ian Benson (pictured)
Content Writer
What Are the Best AI Voice Agents for Sales and Customer Support?What Are the Best AI Voice Agents for Sales and Customer Support? By Ian Benson (pictured)
Content Writer
2 ViewsLet’s be real—answering every call, message, or sales query can be hard. Teams get tired. Customers get impatient. This is why many businesses now use voice bots.
These bots can talk to people, answer simple questions, and pass on tough ones to real agents. It’s faster and often less stressful.
But now the big question comes up. What’s the best AI voice agent for sales and support in 2025? The answer depends on what you’re trying to do.
Some tools are better at phone calls. Some work great for chats. Others do both and also send texts. So here’s a look at a few solid platforms to help you decide.
Why Voice Agents Are Useful
AI voice agents are like helpers who never sleep. They don’t take breaks or get tired. They can talk to many people at once. This makes them a strong fit for busy teams. They’re often used in customer support and sales to handle simple tasks—like answering questions or booking calls.
Many companies now see voice bots as part of the team. These bots don’t fully replace humans, but they do save time. They can handle the first part of a conversation, then pass the rest to a live agent. That way, your staff only steps in when needed.
Where They Work Best
Voice bots are now used in banks, healthcare, e-commerce, and more. For example, a sales team might use them to follow up with leads. A support team might use them to answer the same question over and over. In both cases, the goal is the same—get things done faster.
They’re also great when people want help outside business hours. Customers can call at night or on weekends. The bot still picks up and gives answers or takes a message. This helps build trust and keeps your business open 24/7 without extra staff.
How They’re Getting Smarter
AI voice agents have come a long way. They used to sound robotic. Now, many sound almost human. They understand tone, pause in the right places, and even respond naturally. Some tools can also learn from past chats and get better over time.
This matters a lot for customer service. People want to feel heard. They don’t want to keep repeating themselves. A smart voice agent can help make that happen. It remembers details, follows a script, and can still change direction if the customer asks something new.
Plura AI
Plura is one of several platforms that offer a full suite of tools. It supports voice, SMS, and chat, which makes it flexible for many teams. You can set up a voice bot to handle calls, answer questions, or even transfer calls when needed.
It’s often used for both support and sales. You can also use it for outbound calls to reach more people without overloading your staff. Plura works without depending on Twilio, which can help with custom setups.
Plura may support customer engagement and operational efficiency. It connects with CRMs and lets you build your own call flows. To learn more, check out Plura AI, an AI contact center platform that can be shaped to fit your process.
Retell AI
Retell AI is focused on voice bots. It’s designed to sound more natural, which makes calls smoother. The bot can take care of basic tasks and send harder ones to a person.
This platform is used by businesses that get a lot of support calls. It helps manage busy periods by taking care of repetitive work. You can also set it up for surveys or sales calls.
It supports voice-first workflows but also allows messaging when needed. The system is easy to work with and doesn’t require too much tech knowledge.
Vapi AI
Vapi AI is built for teams who want more control. If your team includes developers or tech leads, this one offers more room to build and change. It works for both support and sales.
You can set it up to make calls, answer questions, and send messages. Some teams use it just for reminders. Others use it to follow up on leads.
Vapi also works well with other apps. You can connect it to your CRM or other tools to keep everything in one place.
PolyAI
PolyAI builds bots that sound human. The voice is smooth and easy to understand. This helps customers feel more comfortable during calls.
It’s used in places like banking, travel, and delivery services. The bot can take bookings, answer questions, and give updates. It can also understand different accents and languages.
When needed, it passes the call to a real person. That way, complex problems are still handled by your team.
Cognigy
Cognigy supports both chat and voice. It’s used by larger teams that want to handle lots of requests quickly. The platform can speak many languages, which helps global businesses.
It’s easy to connect with tools like Salesforce and Teams. You can create voice flows that guide customers through simple steps. It can also answer basic questions without delay.
Many companies use Cognigy to cut down on call times. The voice bot helps customers fast and only sends them to a real agent when needed.
Why Plura Deserves a Look
Plura offers voice, chat, and SMS in one platform. That can make things simpler for your team. The voice bot can take calls, collect info, or pass them on.
You can also build your own workflows with it. That helps save time and keeps your team focused on what matters most. Plura doesn’t rely on Twilio, which gives you more control over how you manage calls.
To see how this AI calling and SMS automation platform fits your setup, visit Plura AI and explore what it can do.
Final Thoughts
Finding the best AI call center software takes time. You have to think about what your team needs. Are you getting lots of support calls? Are you trying to follow up with sales leads? Do you want to make things easier without adding more people?
Voice bots can help with all of that. They can take care of small things, answer fast, and let your team focus on harder tasks. The five platforms we talked about all do something useful in 2025.
You don’t need to rush. Try a few options. See how they sound. Make sure they fit your style. A good AI voice agent won’t just save time—it will help you give better service to the people who matter most.
What Are the Best AI Voice Agents for Sales and Customer Support?What Are the Best AI Voice Agents for Sales and Customer Support?What Are the Best AI Voice Agents for Sales and Customer Support? By Ian Benson (pictured)
Content Writer
What Are the Best AI Voice Agents for Sales and Customer Support? By Ian Benson (pictured)
Content Writer
What Are the Best AI Voice Agents for Sales and Customer Support? By Ian Benson (pictured) Content Writer 3 ViewsLet’s be real—answering every call, message, or sales query can be hard. Teams get tired. Customers get impatient. This is why many businesses now use voice bots. These bots can talk ...
