19/01/2023
Important Notice to Non UK Customers.
Royal Mail have been hit by a 'cyber incident' and cannot export any parcels.
Royal Mail is not able to export any parcels from the UK.
see: https://business.help.royalmail.com/app/answers/detail/a_id/12556
This compounds the serious problems since before Christmas when Royal Mail workers went on strike.
Although delayed, we are thankful that 85% of Christmas orders had arrived before Royal Mail’s announcement – To those remaining customers who are still waiting and have been incredibly understanding and patient - we thank you.
Frog Records has also been encountering an unprecedented amount of “returns”, “no shows” and “uncollected” items from some Foreign postal services. It is incredibly expensive for us to send out replacement copies. And we would therefore ask our customers to remain patient for a little longer and assure them that they will receive their orders. In the interim, we will be doing everything possible to get their orders fulfilled and delivered.
If, by this coming (Monday 23rd January) Royal Mail has not managed to get their service back ‘on-line’, we will be sending all overseas orders out by tracked courier service, and will absorb the extra costs involved and maintain present prices for all our customers as reflected on our website – but will review the situation again at the end of this month.
We thank you again for your loyalty and patience during these very difficult times.
Paul Swinton – Frog Records
Latest service updates about deliveries across the UK from Royal Mail.