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05/05/2025

Behind every great retail experience is a smart product strategy. 🧠🛍️
We’re excited to welcome Varun Rajwade, VP – Product Management at Aditya Birla Fashion & Retail, to the CX Transformation Summit!

He’ll share how tech, trend, and customer insight come together to build products that truly connect.

📍 May 15, 2025 | St. Regis, Mumbai
🔗 Register now: https://bit.ly/42052BF

01/05/2025

Customer loyalty isn’t just about what you sell - it’s about how you show up when it matters.

Join Uday Bhosle, Head – Customer Experience & Service at Hamilton Housewares, at the CX Transformation Summit as he dives into service-led brand building.

📍 St. Regis, Mumbai | May 15, 2025
🔗 Save your seat: https://bit.ly/42052BF

29/04/2025

Fasten your seatbelts - Ramita Vikram, VP of Customer Experience at Akasa Air, is joining the 23rd CX Transformation Summit! 🛫

From takeoff to touchdown, she’s reimagining what customer-first flying feels like in India's fastest-growing airline. ✨

📍 May 15, 2025 | St. Regis, Mumbai
🔗 Book your seat (no middle seat promise 😉): https://bit.ly/42052BF

28/04/2025

From booking to boarding, great CX is what makes travel truly seamless. ✈️

Join us in welcoming Priyaah Sundaram, VP & Head of Customer Experience & Fulfilment at Cleartrip, to the 23rd CX Transformation Summit, as she shares how her team delivers travel experiences that travellers actually remember - for the right reasons.

📍 May 15, 2025 | St. Regis, Mumbai
🔗 Register now: https://bit.ly/42052BF

22/04/2025

From QR codes to seamless service - CX in fintech is more than just speed.

Catch Mohammed Khazi, VP – Customer Experience at Paytm Payments Bank, live at the CX Transformation Summit as he unpacks how Paytm builds trust, loyalty, and ease in every customer journey.

📍 May 15, 2025 | St. Regis, Mumbai
🔗 Register now: https://bit.ly/42052BF

19/04/2025

Behind every legendary brand is an exceptional CX mindset.
We’re proud to welcome Deepak Deshpande, VP & Head of CX at Tata Business Excellence Group, to the CX Transformation Summit stage!

Hear how the Tata Group drives trust, transformation, and excellence through customer experience.

📍 St. Regis, Mumbai | May 15, 2025
🔗 Save your seat: https://bit.ly/42052BF

18/04/2025

Meet Ajay Lulla, the CX powerhouse behind one of India’s coolest brands 🎯

We’re thrilled to welcome Ajay Lulla, SVP – Customer Experience at The Souled Store, to the 23rd CX Transformation Summit!

From fun merch to fantastic service, hear how Ajay’s team keeps customers coming back—again and again.

📍 St. Regis, Mumbai | May 15, 2025
🔗 Save your seat: https://bit.ly/42052BF

04/04/2025

Exciting Announcement! 🌟

We’re thrilled to welcome WATI as a Bronze Partner for the 23rd CX Transformation Summit at St. Regis, Mumbai, on May 15, 2025! 🚀

As a leader in WhatsApp automation & customer engagement, WATI is redefining how businesses connect with customers. Get ready to explore how seamless, AI-powered communication can elevate your CX game!

Join us as we shape the future of customer experience together.

🔗 Register now: https://bit.ly/42052BF

31/03/2025

Eid is all about spreading joy and fostering meaningful bonds—just like great customer experiences. Wishing you an Eid filled with happiness, success, and seamless experiences! 🌙✨

27/03/2025

A great customer experience isn’t a luxury - it’s a necessity. ✅

At the 23rd CX Transformation Summit, Preethi Nair, VP of Customer Experience at Credit Saison India, will take the stage to discuss how brands can create meaningful, lasting connections with customers in an ever-evolving digital world.

📍 Don’t miss out! May 15, 2025, at St. Regis, Mumbai
🔗 Register now: https://bit.ly/42052BF

25/03/2025

In Mumbai, the City of Dreams, innovation never stops - just like great customer experiences! 🌟 Join us at the 23rd CX Transformation Summit at St. Regis, Mumbai, on May 15, 2025, where the brightest minds in CX will shape the future of customer experience.

🔗 Turn your CX vision into reality - Register now: https://bit.ly/42052BF

25/12/2024

From all of us at Phoenix Business Intelligence, warmest wishes for a joyous holiday season! Wishing you a very Merry Christmas and happy, prosperous New Year!

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