14/08/2023
Social Media Marketing (SMM): What It Is, Pros and Cons
Social media marketing (SMM) uses social media and social networks—like Facebook, Twitter, and Instagram—to market products and services, engage with existing customers, and reach new ones.
Why Is Social Media Marketing So Powerful?
Connection: Social media enable businesses to connect with customers in ways that were previously impossible.
Interaction: The dynamic nature of the interaction on social media—whether direct communication or passive “liking”—enables businesses to leverage free advertising opportunities from eWOM (electronic word-of-mouth) recommendations between existing and potential customers.
Customer Data: A well-designed social media marketing (SMM) plan delivers another invaluable resource to boost marketing outcomes: customer data. SMM tools have the capacity not only to extract customer data but also to turn this gold into actionable market analysis.
Pros
✅ May help companies enhance brand recognition easily
✅ Offers companies more cost-effective solutions with great exposure
✅ May be leveraged to increase website traffic and real-time feedback
✅ May be leveraged for targeted or specific engagements
Cons
❌ May be time-consuming to set up and maintain
❌ May be unpredictable, as different platforms may change algorithms
❌ May result in negative feedback displayed in a very public fashion
❌ May be difficult to fully understand the true ROI