27/08/2025
To
The Chief Executive Officer
Reliance Jio Infocomm Ltd.
Subject: Questioning Jio’s Absurd ‘No Refund for Wrong Recharge’ Policy
Respected Sir,
I am compelled to write to you out of sheer disbelief at Reliance Jio’s policy of refusing refunds for wrong recharges. It is astonishing that a company positioning itself as the face of “Digital India” cannot handle something as basic and logical as correcting a mistaken recharge - especially in an era when satellites can be redirected and instant UPI refunds are a daily norm.
Mistakes happen. A wrong digit while entering a mobile number or a glitch during payment is human and technological reality. Yet Jio’s official stance seems to be: “Once your money leaves your pocket, it shall never return, no matter how genuine the case.” This doesn’t sound like customer service; it sounds like legalized daylight robbery.
What’s worse is the dismissive tone customers face when they approach customer support for help regarding this issue. Should India’s largest telecom giant really be telling its loyal users: “Sorry, your loss is our gain”? If so, it is not just an anti-customer policy but also a serious reputation hazard for a brand that claims to democratize digital access.
It would be far more forward-thinking (and frankly, morally correct) for Jio to implement a simple verification system and allow refund or correction within a short, controlled window. Many competitors already have such mechanisms - proving that it is not impossible, just inconvenient for Jio’s accounting department.
Policies should protect companies from fraud, not enable them to profit from customers’ mistakes. I sincerely urge Jio to rethink this absurdity. After all, innovation is pointless if basic fairness is ignored. ( if are also harassed by Ambanis, pls like and repost this one.!! )
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