31/12/2022
*A great opportunity to join our Group" Mattex Group" Position Customer Services Manager* Job Location: Jeddah, KSA
-Job Purpose
Responsible for overseeing teams of customer service representatives. Their primary duties include answering customer questions and resolving problems, setting team goals, monitoring progress, onboarding and training staff
members.
Key Responsibilities
-Managing day-to-day activities of the team. Setting customer satisfaction targets and motivating team members to achieve organizational goals encouragement and empowerment questions and directing them to the appropriate service to manner. on your findings Keep ahead of industry's developments and apply best and quantitative targets Good understanding of management practices and
-Recruit, mentor and develop customer service agents and nurture an environment where they can excel through
Onboarding and conducting trainings of the team members to maximize potential •Conduct periodic performance reviews and give feedback
accordingly.
-Conduct regular coaching and counseling sessions to ensure maximum productivity.
Create a pleasant working environment that inspires the
team to give maximum output •Maintain an orderly workflow according to prionties.
Establishing customer service policies, procedures and
standards
Keep accurate records and document customer service actions and discussions
-Communicating with internal teams to discuss sales
targets
Setting customer satisfaction targets and working with the team to meet their targets consistently *Keeping a record of customer interaction and details of
actions taken.
Interacting with customers daily by answering their
their needs:
Responding to the customer service issues in a timely
-Assessing service statistics and preparing detailed reports
practices to areas of improvement -Control resources and utilise assets to achieve qualitative
Skills/Knowledge
At least 8 years of proven experience in a customer service position
techniques Excellent leadership and interpersonal skills.
Interested candidates can send their CVS to: [email protected]
Subject Customer Services Manager. Post-date: 27 December 2022 End-date: 05 January 2023
*Kindly note that if your profile does not meet the requirements you will not be hearing from us.*
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