11/03/2025
In Business you normally comes across different kind of customers,some polite,others rude, others neutral,"others unreasoning".In the field of business ,as a customer attendant you are required to offer a satisfactory service to each one of them irregardless of how they get to your work station.Sometimes it not easy to satisfy each of them but atleast you should serve them to your best.Your main aim should be how you can make sales from that customer,how you can maintain that customer and how to grow your relation(business relation) with that customer.To achieve this goal,your communication skills should be paramount,even if you fail to meet their expectations atleast you should have a convincing power about an alternative which suit their expectations even if not fully.Consider the photo below;Assume you are a customer attendant in this place and you come across this kind of customer ,you might not dismantle all the gas until you reach the exact that he or she need but you can convince him or her to pick any from top but of the same type.Here is now where how you will communicate to him or her determine whether you will make sales from this customer or loose it.
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