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Telecommunications remains the most significant source of consumer friction, accounting for 66 complaints. Consumers are...
17/12/2025

Telecommunications remains the most significant source of consumer friction, accounting for 66 complaints. Consumers are significantly more frustrated with data services compared to voice services.

For many Kenyans, network issues are more than an inconvenience. They’re a recurring frustration. New consumer complaints data from the Communications

Consumer complaints data shows fraud, poor customer care, and privacy issues remain key risks for Kenyan users — even as...
17/12/2025

Consumer complaints data shows fraud, poor customer care, and privacy issues remain key risks for Kenyan users — even as reporting improves.

While telecom services dominate complaint volumes, consumer data from the CA shows that some of the most frustrating and risky experiences happen elsewhere,

Airtel Africa partners with Starlink to launch Direct-to-Cell satellite connectivity across 14 markets, including Kenya,...
17/12/2025

Airtel Africa partners with Starlink to launch Direct-to-Cell satellite connectivity across 14 markets, including Kenya, as it ramps up competition with the likes of Safaricom in mobile and fixed internet.

Airtel Africa has officially cemented its partnership with SpaceX’s Starlink to bring Direct-to-Cell satellite connectivity to its 174 million customers. The

Safaricom’s Green Bond proves you don't need banks to raise billions
17/12/2025

Safaricom’s Green Bond proves you don't need banks to raise billions

Safaricom’s KES 20 billion Green Bond was 175% oversubscribed, with most investors participating via M-PESA to fund green 5G infrastructure.

Asahi Group acquires Diageo’s majority stake in EABL for $2.3 billion, marking a massive Japanese entry into the African...
17/12/2025

Asahi Group acquires Diageo’s majority stake in EABL for $2.3 billion, marking a massive Japanese entry into the African alcohol market.

Diageo is handing over the keys to East Africa’s largest brewer, marking the first time a Japanese giant has made a play this big on the continent.

Airtel Money users in Kenya can now pay for Showmax subscriptions directly via mobile wallet, simplifying access to stre...
17/12/2025

Airtel Money users in Kenya can now pay for Showmax subscriptions directly via mobile wallet, simplifying access to streaming plans.

Airtel Money users in Kenya can now pay for Showmax subscriptions directly via mobile wallet, simplifying access to streaming plans.

Kenya’s Cabinet has approved a KES 45 billion, 21-year private partnership with Pesa Print and National Bank to roll out...
17/12/2025

Kenya’s Cabinet has approved a KES 45 billion, 21-year private partnership with Pesa Print and National Bank to roll out second-generation smart driving licences.

After months of speculation and alarming audit reports regarding the backlog at the National Transport and Safety Authority (NTSA), the government has

Instagram is coming to the big screen. Meta’s new TV app turns Reels into a "lean-back" viewing experience to rival YouT...
17/12/2025

Instagram is coming to the big screen. Meta’s new TV app turns Reels into a "lean-back" viewing experience to rival YouTube's dominance on smart TVs. Here is everything we know about the launch and availability.

After dominating mobile screens for the last decade, Meta is officially making its move to capture the biggest screen in your house. Announced yesterday, the

Safaricom is preparing a major shift in how fixed broadband is sold in Kenya, with plans to introduce flexible, pay-as-y...
16/12/2025

Safaricom is preparing a major shift in how fixed broadband is sold in Kenya, with plans to introduce flexible, pay-as-you-go fibre pricing that mirrors how customers already buy mobile data.

For years, Home Fibre in Kenya has operated on a rigid, monthly subscription model. You pay your Sh2,999 (or more), and you get your month of connectivity.

Spiro, the company aggressively pushing e-mobility in Kenya, is accused of holding riders hostage through digital locks,...
16/12/2025

Spiro, the company aggressively pushing e-mobility in Kenya, is accused of holding riders hostage through digital locks, confusing battery ownership terms, and a draconian policy that treats inactive riders as thieves.

Spiro Kenya’s electric motorbikes were once marketed as a lifeline for boda boda riders squeezed by high fuel prices. By mid-December 2025, however, the

Apple adds Google Cast support to the Apple TV app on Android, just as Netflix removes casting. Here’s why the move matt...
16/12/2025

Apple adds Google Cast support to the Apple TV app on Android, just as Netflix removes casting. Here’s why the move matters for Android users and Africa.

For years, Google Cast has been one of Android’s quiet superpowers. Tap a single icon and your phone hands off a movie or TV show to the biggest screen in the

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