01/08/2026
The Parcel Management / Customer Care Department
ENA Coach
Nairobi Branch, Kenya
SUBJECT: INQUIRY AND FORMAL COMPLAINT REGARDING LOST PARCEL IN TRANSIT (NAIROBI TO BUNGOMA)**
Dear Parcel Management Team,
I am writing to formally log a complaint regarding a parcel dispatched through your service that has failed to reach its destination and remains untraced.
The parcel was handed over to your Nairobi office on **23rd July 2026** for delivery to **Bungoma**. As of today, **1st August 2026**, the package has still not been delivered, and I have not received a satisfactory update on its whereabouts.
Given the length of time that has elapsed, this matter requires your urgent attention. I request that your team immediately investigate and track this parcel to confirm its location and expected arrival time in Bungoma. If the parcel cannot be located, please advise on the formal claims process for compensation.
Kindly contact me at your earliest convenience via +254 705 736 403 with a status update.
Thank you for your prompt response and assistance in resolving this issue.
ENA Coach
hako kadem Kako HQ KAKO NA KIBURI SANA
