27/11/2025
๐ฅ๐ข๐ฌ๐๐ ๐๐ฅ๐จ๐ก๐๐ ๐๐๐ฅ๐๐๐ก๐๐ฆ ๐๐ช๐๐ฅ๐๐๐ ๐ฎ๐ฌ๐ฎ๐ฒ ๐๐ฃ๐๐ซ ๐๐ข๐จ๐ฅ ๐ฆ๐ง๐๐ฅ ๐ ๐๐๐ข๐ฅ ๐๐๐ฅ๐๐๐ก๐ ๐๐ก๐ ๐๐ฃ๐๐ซ ๐๐๐ฆ๐ง ๐๐ก ๐ฆ๐๐๐ง ๐๐ข๐ ๐๐ข๐ฅ๐ง ๐๐ช๐๐ฅ๐ ๐๐ข๐ฅ ๐๐๐ฆ๐ง ๐๐ฆ๐๐
Bandar Seri Begawan, 13 November 2025 โ Royal Brunei Airlines (RB) is delighted to announce that the Airline has been honoured with the 2026 APEX Four Star Major Airline and 2026 APEX Best in Seat Comfort Award for East Asia, a distinction based entirely on independently verified passenger feedback, ensuring a neutral and transparent evaluation process.
APEX leverages its partnership with TripIt from Concurยฎ, the world's most widely used travel-organising app, to gather anonymous passenger feedback based on neutral, third-party insights for the honours. For the 2026 Awards, over one million flights were rated by passengers across more than 600 airlines from around the world using a five-star scale. On the same screen, passengers were given the opportunity to provide anonymous ratings in five in-flight subcategories: seat comfort, cabin service, food and beverage (presented in conjunction with IFSA - the International Flight Services Association, a global professional association that represents airline and rail onboard service providers and their suppliers), entertainment, and Wi-Fi. The single-screen rating enables airline passengers to rate their flight in under 15 seconds.
RB's achievement underscores its commitment to delivering an exceptional and comfortable journey for every guest, reflecting ongoing investments in cabin design, product refinement, and service consistency across its network. The award serves as a testament to the dedication of RB's cabin crew, engineering teams, and product development specialists who work collectively to enhance the guest experience.
Colonel Norsuriati binti Haji Sharbini, RB's Interim Chief Executive Officer, said: "We are deeply honoured to receive this recognition, which reflects the trust and confidence our guests continue to place in Royal Brunei Airlines. Seat comfort is a defining part of the travel experience, and this award stands as a testament to the care, precision, and professionalism of our teams across the Airline. From cabin design to service delivery, every detail is shaped by our commitment to provide comfort, quality, and a sense of Bruneian hospitality that guests can take pride in. We will continue listening, improving, and serving with ikhlas to deliver an experience worthy of our guests' loyalty."
Royal Brunei Airlines extends its heartfelt appreciation to all passengers for their continued trust and feedback, which play a vital role in shaping the Airline's ongoing service enhancements. This recognition reflects not only RB's pursuit of excellence but also the ikhlas and teamwork that define the national carrier's journey. RB remains steadfast in its mission to deliver a truly Bruneian experience - warm, reliable, and world-class - on every
flight.
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