12/05/2025
Job Position: Front Desk Officer
Job Location: Utako, Abuja (FCT)
Employment Type: Full-time
Salary
N150,000 Monthly.
Job Summary:
We are seeking a highly skilled and enthusiastic Front Desk Officer to join our hospitality team.
As the first point of contact for our guests, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience, and providing efficient check-in and check-out processes.
Key Responsibilities
Greet and welcome guests, respond to their inquiries and resolve any issues promptly
Manage room assignments, check-in, and check-out processes
Handle guest registrations, payments, and departures
Handle guest complaints and concerns with professionalism and courtesy
Maintain a clean and organized front desk area
Maintain accurate records of guest information, room assignments, and billing
Provide information on hotel services, facilities, and local attractions
Coordinate with other departments to ensure seamless service delivery
Perform other duties as assigned by the Front Desk Manager
Requirements
Must have a degree in any relevant field
Must have at least two years of experience working in a hospitality company.
Must reside in Abuja, preferably around Utako
Excellent communication, interpersonal, and customer service skills
Ability to work in a fast-paced environment and multitask
Proficiency in hotel software and systems (e.g., Property Management System)
Strong problem-solving and conflict resolution skills
Ability to maintain confidentiality and handle sensitive information
Flexibility to work varying shifts, including nights, weekends, and holidays.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the mail.