https://www.facebook.com/104955469155263/

Okutalukwe Onyinye Cynthia, Satellite Town Lagos, Lagos (2025)

01/04/2025

📌 Exploring Clicktify, Airtable & Time Doctor!

As I dive deeper into IT Support, I’m discovering some powerful tools that make work easier!

🚀 Clicktify – Helps businesses with cold outreach and email personalization, making customer interactions smoother and more effective.
🚀 AirAirtableA super flexible database tool that helps in organizing projects, tracking issues, and managing workflows.
🚀 TimeTime Doctorn essential time-tracking tool that improves productivity and helps teams stay accountable.

These tools enhance efficiency in IT support, ensuring better time management, smoother communication, and structured workflows.

Have you used any of these tools before? Let’s discuss! 💬

31/03/2025

📌 Technical Support vs. Customer Support – What’s the Difference?

One key thing I’ve learned in my IT Support journey with DDigital Witch Support Teamis the difference between Technical Support and Customer Support—two terms that many people use interchangeably, but they are NOT the same!

✅ Technical Support focuses on troubleshooting hardware, software, and network issues—it’s all about fixing tech problems.
✅ Customer Support is about assisting users, answering inquiries, and ensuring a smooth customer experience.

Both are super important in IT Support! A great tech team doesn’t just solve problems; they ensure users have a seamless experience.

Have you ever had an experience where Tech Support saved the day or Customer Support made things worse? Let’s talk! 👇

24/03/2025

Ever heard of Calendly, Picktime, or Momence?

Well, I learned about them in my IT Support class last Saturday at Digital Witch Support Team, and I must say — they are lifesavers when it comes to scheduling appointments!

✅Calendly helps you set meetings easily without the usual “what time works for you?” stress.

✅Picktime is great if you run a business like a salon, or clinic, or do freelance work.

✅Momence is the go-to for coaches, trainers, and anyone offering group sessions or classes.

You can sync calendars, set reminders, and even collect payments — all in one place!

Big thanks to my instructor Ekwutosi Okeh for breaking it all down so well.

Which one of these tools have you used before or would love to try? Let’s talk in the comments!

21/03/2025

Guys, let me put you on something that blew my mind in my IT Support class — Zapier!

Imagine connecting your Gmail, Trello, Slack, Intercom, Monday.com, Microsoft Teams, etc., and setting them to work together automatically… Yup! That’s what Zapier does!

No coding, no stress — just smooth automation of tasks that usually take up time.

I thought it would be hard to learn, but shoutout to Okeh and Digital Witch Support Team for making it so simple and practical. I’m enjoying every bit of this journey!

If you’re tired of doing the same tasks over and over again, Zapier is your new best friend.

19/03/2025

ClickUp makes everything so easy — and I just learned how to use it!

I rewatched our IT Support class today (shoutout to Digital Witch Support Team and our amazing instructor Ekwutosi Okeh) and trust me, this tool is a lifesaver.

From organizing tasks to setting deadlines, assigning responsibilities, and tracking everything in one place — ClickUp just makes work feel lighter.

Here’s what I learned:
✓ How to create and manage tasks
✓ How to use Spaces, Lists, and Folders
✓ How to set priorities and due dates
✓ How to collaborate with others easily

I’m really enjoying this learning journey — one step at a time!

Have you used ClickUp before? What do you love most about it?

16/03/2025

Hey, fam! Guess what I’ve been learning lately?

In my IT Support training, we dived into some super cool tools that teams around the world use to get work done faster and better!

monday.com and, Asana — yep, those are the names you should keep in mind if you’re looking to organize your work, projects, or even personal goals.

✅Monday.com is a colorful tool that makes teamwork look fun and easy.

✅Asana helps you keep things neat, organized, and on track.

I’m honestly excited about how these tools can make life easier, especially in support roles and team projects.

If you’ve used any of them, tell me which one you like best!
If not, maybe it’s time to check them out.

Thanks again to my amazing instructor Okeh and the Digital Witch Support Team for making this journey interesting!

13/03/2025

Tech journey update!

I missed today’s IT Support class, but I’ve been catching up with the recorded video from our last session — and it’s been so worth it!

We’re learning how to use tools like and Trello, and I’m honestly impressed by how they make tech support so much easier and efficient:

✅Intercom helps you chat with customers in real-time, solve issues faster, and keep everyone happy.

✅Trello makes organizing tasks feel like fun — you can literally drag, drop, and stay on track!

Big shoutout to our instructor Okeh and the amazing team at Digital Witch Support Team for making tech learning feel exciting and practical.

If you’re also learning a tech skill, keep going — we’ll get there together!

10/03/2025

Hey friends!

Let me put you on some cool tech tools I just learned about!

So, in my recent IT Support class, I explored Freshwork and Zendesk, and wow — these tools make handling customer service way smarter and easier!

Here’s what I loved:
• Freshdesk makes ticketing feel super organized and team-friendly.
• Zendesk has such a clean layout and it’s super smooth to work with.
• Both allow you to support customers via email, chat, social media, and more — all in one place!

Truth is, I understood them better than HubSpot (lol), and I’m glad my confidence is growing with every session.

Big shoutout to Okeh, the Digital Witch Support Team, Freshworks, and Zendesk for helping me level up!

07/03/2025

🔥 HubSpot had me confused… but now I see the magic!

Yesterday, in my IT Support class with DDigital Witch Support Team taught by Okeh, we dived into HHubSpot and at first, I was completely lost. But after taking time to explore, I realized how much this tool can help businesses manage customers, automate tasks, and improve communication.

Here’s what stood out to me:
👉 It helps businesses track customers easily
👉 It automates emails, chats, and even tickets
👉 It connects with other platforms for a smoother workflow

I never thought I’d see IT Support and HubSpot in the same sentence, but now I get it—customer support needs structure, and HubSpot makes that happen.

Have you used HubSpot before? Let’s talk! 👇

05/03/2025

🔥 New Tools Unlocked!

Guess what? I just learned how to use Loom, Slack, and Google Meet in my IT Support training at DDigital Witch Support Team These tools are lifesavers when it comes to working remotely.

💻 Loom – Ever needed to explain something but didn't want a long meeting? This lets you record your screen and voice so people can watch on their own time.
💬 Slack – Like WhatsApp but for work! It keeps messages organized in different channels so things don’t get messy.
📹 Google Meet – Zoom’s cool cousin, perfect for video calls and team meetings!

It feels great to be learning and growing every day! 🚀

Which of these tools do you use the most? Let me know in the comments! 👇🏽

02/03/2025

My First Step into IT Support 🚀

I recently had my first IT Support class withDigital Witch Support Team and it was an insightful session! We covered key foundational topics that are essential for IT service management:

✅ What is IT Service?
IT Service refers to technology-related solutions that help individuals and businesses operate efficiently. This includes technical support, network management, cybersecurity, and cloud services.

✅ Service Level Agreement (SLA)
SLA is a contract between a service provider and a customer that defines the level of service to be delivered. It outlines response times, resolution times, uptime guarantees, and responsibilities, ensuring accountability and efficiency.

✅ Knowledge Management Tools (Google Drive & Dropbox)
These tools help organizations store, manage, and share digital files securely.

Google Drive allows real-time collaboration, automatic saving, and integration with Google Docs, Sheets, and Slides.

Dropbox enables seamless file sharing and synchronization, with features like version history and file recovery.

This class provided a solid foundation for understanding IT services and best practices in managing digital resources. I’m excited to continue learning and growing in this field!

A huge thank you to Okeh C. for the guidance and insights! 🙌

📌 For those already in IT Support:

What advice would you give to a beginner in this field?

How did you start your IT Support journey?

What is your favorite Knowledge Management Tool, and why?

27/02/2025

🚀 Exciting News! 🚀

I’m taking a big step into tech by transitioning into IT Support! Coming from a microbiology background, I’ve always enjoyed solving problems, and now I’m applying that passion to the tech world.

I recently enrolled in the IT Support training program by DiDigital Witch Support Team where I'll be learning:
✅ Technical Support & Troubleshooting
✅ Customer Service & Virtual Assistance
✅ Workflow Automation & Email Management
✅ Project Management Tools & CRMs
✅ Lead Generation & Tech Sales

I’ll be sharing key takeaways from my learning journey, so stay tuned! If you're also transitioning into tech or working in IT Support, let’s connect and grow together.

Okutalukwe Onyinye Cynthia

01/04/2025

31/03/2025

24/03/2025

21/03/2025

19/03/2025

16/03/2025

13/03/2025

10/03/2025

07/03/2025

05/03/2025

02/03/2025

27/02/2025

Address

Telephone

Website

Alerts

Contact The Business

Shortcuts

Share

Category