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A prolific customer relation officer, a project management and business consultant, HR professional,Customer Relationship Professional and a Content creator

Your people are your first customers.Mistreat them - and the real customers walk.Every. Single. Time.The brutal truth:➟ ...
04/09/2025

Your people are your first customers.
Mistreat them - and the real customers walk.
Every. Single. Time.

The brutal truth:
➟ Customer experience is just a mirror.
➟ If your people feel unseen, unheard, or undervalued-
➟ your customers will feel it too.

Drained teams deliver the bare minimum.
Inspired teams deliver magic.

So stop chasing customer scores.
Start with how you treat your people.

Customer magic begins with employee magic: 👇

1. Respect sparks ownership
Rules crush initiative. Respect creates pride.

2. Recognition outlasts perks
Perks fade. Genuine appreciation sticks.

3. Growth fuels service
Burnout kills it. Development fuels it.

4. Trust unleashes initiative
Micromanaged people tick boxes. Trusted people move mountains.

5. Flexibility builds loyalty
Life happens. Flexibility earns commitment.

6. Listening creates care
Heard employees create cared-for customers.

7. Purpose makes people unstoppable
Pay matters. Purpose multiplies it.

8. Belonging energizes teams
Belonging sparks energy. Exclusion drains it.

9. Empowerment drives solutions
Disempowered teams blame. Empowered teams solve.

💡 The aha:
Customers will never love a company
that its employees don’t love first.

→ Take care of your people
→ They take care of your customers
→ Everyone wins.

Because the real measure of leadership
isn’t the profits you report-
it’s the lives you uplift.

How are you investing in your people this week?

♻ Repost to remind leaders where true customer experience begins.
➕ Follow AkinomoAkin Blog for more insights on leadership.

Image credit: Justin Wright

03/09/2025

12 signs you're a great leader.

You have to consistently:

Credits to George Stern. Follow them for valuable insights.

Original post below:

======
12 signs you're a great leader.

You have to consistently:

1) Be humble
Admit you don't know it all, and actively seek ideas and input from others.

2) Deliver valuable feedback
Care about growth, offering honest guidance with clarity and compassion.

3) Lift others up
Give credit generously, advocate for your people, and help them shine, even if it puts you in the background.

4) Empower, not micromanage
Lead with trust, giving people the freedom to make decisions and take ownership.

5) Stay supportive
Autonomy doesn't mean abandonment - you're there to clear obstacles and provide backup when needed.

6) Lead by example
Whether it's grinding or resting, model the behavior you expect from your team.

7) Inspire motivation
Help others connect to a deeper purpose, and push them to reach new levels of potential.

8) Show appreciation
Notice effort, acknowledge wins, and say thank you, often and sincerely.

9) Take responsibility
Own your missteps, hold yourself accountable, and work to fix what's broken.

10) Defend your people
Protect your team from blame, politics, and bad behavior - even when it's inconvenient.

11) Act with integrity
Be honest, consistent, and someone others are proud to work with.

12) Lead with empathy
Genuinely care about your team as people, not just as performers.

None of these are secret tactics -
Or especially complicated.

In fact, they're skills anyone can learn.

What separates great leaders is how often - and how reliably - they show up this way.

Pick one or two to practice,
And then build from there.

Great leaders aren't born that way.

They're built - day by day, habit by habit.

Be the one who puts in the reps.

P.S. Any skills you'd add?

======

💼 Thinking about quitting your job?

It’s a tough decision, right? 🤔

03/09/2025

In this Scenario, do you thing the employee is at fault ?

Boss: “You arrived 10 minutes late.”
Employee: “Yesterday I stayed late finishing that last-minute report.”
Boss: “I understand… but rules are rules.”

The next day, the employee arrived exactly on time.
And at 6:00 p.m. sharp, shut down the computer.
No extra emails. No work taken home.

If punctuality is non-negotiable, then effort must have boundaries too.
Recognition cannot be one-sided.

When mistakes are highlighted but dedication is ignored, the real message becomes clear:
“Do only what’s required. Nothing more.”

Empathy costs nothing.
The absence of it? That can cost you everything—especially your best people

QUESTION OF THE DAY.Why do you think people leave high paying jobs?. ゚viralシfypシ゚viralシal
03/09/2025

QUESTION OF THE DAY.
Why do you think people leave high paying jobs?.

゚viralシfypシ゚viralシal



17 Powerful Phrases to Instantly Build Trust:(Subtle shifts change how people see you)Every conversation is an opportuni...
03/09/2025

17 Powerful Phrases to Instantly Build Trust:

(Subtle shifts change how people see you)

Every conversation is an opportunity for deeper trust.

Here's how to make it count:

1. I made a mistake, and here is what I'm doing to fix it
↳ Show accountability without excuses

2. You were right - I hadn't thought about it that way
↳ Demonstrate humility and openness to grow

3. I have your back, no matter how this turns out
↳ Promise support through uncertainty

4. I trust you to take the lead, even if it doesn't go perfectly
↳ Create safety to take risks and grow

5. Help me understand your perspective
↳ Show a genuine desire to see their world

6. This one's on me, and here's my plan
↳ Take ownership with clear action

7. I appreciate the extra effort you put in, it didn't go unnoticed
↳ Validate and recognize their invisible work

8. Your success matters to me personally
↳ Genuinely care for others

9. You can be honest with me, no judgement
↳ Create psychological safety

10. I've got you covered, focus on what matters most to you
↳ Remove barriers so that others can excel

11. This conversation stays between us
↳ Build confidentiality even without being asked

12. Your voice matters here, thank you for speaking up
↳ Reward courage and encourage feedback

13. You don't have to go through this alone, I'm here for you
↳ Offer support and partnership in tough times

14. It's ok if you're not ready - I'll wait
↳ Respect personal boundaries and timing

15. Consider it done - I own this completely
↳ Show strong commitment to deliver

16. You bring something to this that no one else can
↳ Recognize their unique value

17. You have everything it takes to succeed - I believe in you
↳ Express genuine confidence in someone's ability

Building trust isn't about grand gestures.

It's about showing up in the small moments that matter.

♻️ Repost to help your network

By Dora Vanourek.

Mintzberg’s Strategy Pyramid: A Key to Understanding Organizational Strategy DynamicsHave you ever wondered why some pla...
03/09/2025

Mintzberg’s Strategy Pyramid: A Key to Understanding Organizational Strategy Dynamics

Have you ever wondered why some planned strategies fail to materialize? Or how unexpected ideas can shift an organization’s path to success?

Mintzberg’s Strategy Pyramid is a powerful model that illustrates how strategies evolve from initial ideas (Intended Strategy) to reality (Realized Strategy). The model consists of four key components:

1️⃣ Intended Strategy: Formal plans crafted by senior management for the organization’s future.
2️⃣ Unrealized Strategy: Parts of the plan that don’t come to fruition due to environmental changes or ex*****on challenges.
3️⃣ Emergent Strategy: Ideas that arise organically during daily operations, often in response to unforeseen opportunities.
4️⃣ Realized Strategy: The final outcome, a blend of successful planned strategies and emergent strategies.

Why is this model important?
Mintzberg’s Pyramid reminds us that strategy is a dynamic and flexible process. Organizational success depends not only on meticulous planning but also on the ability to adapt to changes and capitalize on unexpected opportunities.

For better visualization, the pyramid can be depicted as a chart showing how strategies transition from initial ideas to reality. This model helps managers identify gaps between planning and ex*****on and leverage the potential of emergent strategies.

How do you incorporate flexibility into your organization’s strategies? Have you experienced an emergent strategy shaping your path? Share your thoughts in the comments!

Amirhossein HanaeiAmirhossein Hanaei.

Al Ahli win the Saudi Super Cup on penalties vs Al Nassr! 🟢⚪️🏆Sportskeeda Football
23/08/2025

Al Ahli win the Saudi Super Cup on penalties vs Al Nassr! 🟢⚪️🏆

Sportskeeda Football

🤖🇵🇹 Cristiano Ronaldo becomes the first player in history to score 100 goals for 4 different clubs and nation. ✨One more...
23/08/2025

🤖🇵🇹 Cristiano Ronaldo becomes the first player in history to score 100 goals for 4 different clubs and nation. ✨

One more today in Super Cup final. 🇸🇦
Source:Fabrizio Romano

GOAL AL NASSR! GOAL! GOAL! BROZOVIC! ❤️‍🔥🤯AL NASSR ARE CLOSE TO WIN THE SUPER CUP! TROPHY FOR CRISTIANO IS COMING!?sourc...
23/08/2025

GOAL AL NASSR! GOAL! GOAL! BROZOVIC! ❤️‍🔥🤯

AL NASSR ARE CLOSE TO WIN THE SUPER CUP! TROPHY FOR CRISTIANO IS COMING!?
source:Fabrizio Romano

DISASTER FOR MAN CITY. Lost to Tottenham at home… Pep Guardiola is NOT happy. 😔😡Footballers Warehouse Football Lovers
23/08/2025

DISASTER FOR MAN CITY. Lost to Tottenham at home… Pep Guardiola is NOT happy. 😔😡
Footballers Warehouse
Football Lovers

03/04/2025

Hmmmmm good old days, what a memory.

04/02/2025

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