30/10/2025
Luno's Bulletin | Our Apologies & Update on the Global Launch
Dear Phoxhunters,
Good afternoon. Since the global launch of Duet Night Abyss, we have been truly moved by your warm support and active participation. Thank you for your attention and love for our game! At the same time, we are fully aware that the global launch version has fallen short in many aspects and failed to deliver the ideal experience you deserve. For this, we sincerely apologize.
Through social media, communities, customer service, and in-game surveys, we have carefully collected and reviewed your feedback. We are genuinely grateful for every valuable suggestion you have provided.
In this Luno's Bulletin, we'll address some of the most common questions and concerns.
Ⅰ. Mobile Graphics & Controls
We've received extensive feedback on mobile visual quality and control experience — thank you. After internal review, we plan to roll out the following optimizations:
1. By the end of November:
Improve dynamic resolution, specifically enhancing clarity in the Armoury interface via online update.
2. In the next client update (details to be announced via official channels):
· Enlarge UI text that is currently too small on mobile.
· Adjust Helix Jump on mobile by adding an optional Helix Jump button.
· Enhance anti-aliasing and rendering resolution for better graphics.
· Optimize the Icelake scene to reduce lag.
· Improve character lighting, texture precision, and material quality.
· Upgrade scene lighting and material rendering, and add texture types.
Ⅱ. New Characters & Weapons – Acquisition Details
Many of you have asked about obtaining new characters and Intron sources. Here's a clearer breakdown, using Psyche and Fina as examples:
· When Psyche is released, you can obtain her Secret Letter through the Immersive Theatre.
· When Fina is released, she will replace Psyche in the Immersive Theatre, while Secret Letter: Psyche moves to Nocturnal Echoes. One existing character's Secret Letter in Nocturnal Echoes will then move to the exchange shop.
· As more characters join, Secret Letter: Psyche will eventually move to the exchange shop after about 3.5 versions. Before that, it remains available in Nocturnal Echoes. The same applies to weapons first available in Immersive Theatre. The specific schedules will be updated through future announcements.
· Each version will add Secret Letters for one melee and one ranged weapon to the exchange shop, purchasable without limit using Secret Letter Clues.
· Besides fixed rewards, Secret Letter Clues now have a chance to drop from enemies in all commission gameplay, with rates increasing alongside your Trial Rank. Drop info has already been added in-game.
Ⅲ. Other Key Topics
· Server "Looping" Issues
Shortly after launch, some servers experienced recurring "looping" and lag. A fix was deployed on the evening of Oct 28, and we will continue to monitor network stability.
· Delayed Purchases
Some users reported not receiving purchased items promptly. We've issued missing items via backend. If you still haven't received yours, please contact our customer service.
· Controller Support Improvements
Some controller recognition and input issues are known. We have planned fixes in upcoming versions and are developing mobile controller adaptation.
· Crashes & Progression Blocks
We're aware of reports concerning crashes, update failures, stuck quests, co-op lag, and missing guides. Some issues have been fixed (please refer to in-game patch notes); others are still being traced and will be resolved gradually. We apologize for the inconvenience. Affected players may contact our customer support:
https://kf.yingxiong.com/kf2.0/user-center?game_id=2242&lang=en
Ⅳ. New Additions to the Phoxene Shop
Via an online update, we have added the following new item to the Phoxene Shop. We will continue to monitor your feedback regarding the shop's offerings.
· Commission Manual: Volume Ⅱ (price: Phoxene x30; weekly purchase limit: 12)
As a token of our apology for the issues since launch, we will send the following to all players via in-game mail:
· Prismatic Hourglass ×10
· Secret Letter Clue ×200
· Commission Manual: Volume Ⅲ ×5
· Distributed at: October 30, 2025, 18:00 (UTC +8)
· Claimable by: November 24, 2025, 23:59 (server time)
(Requires Mail function unlocked)
As Pan Studio's first globally released self-developed game, Duet Night Abyss still has much to improve. Our team is already working on the most criticized issues, with a clear goal: to quickly fix Global Launch problems while preparing richer future content.
We will continue gathering feedback and use the Luno's Bulletin to keep you updated on optimizations and new developments.
Our heartfelt hope is to grow together with you, Phoxhunters — and to deliver more engaging and polished experiences in the future.
Thank you once again for your ongoing support.
Duet Night Abyss Team
✦ Download Duet Night Abyss
https://bit.ly/4qpfs9n
