Frontliner Soldiers

"Professionalism" ��

Professionalism is the conduct, behavior and attitude of someone in a work or business environment. A person doesn’t have to work in a specific profession to demonstrate the important qualities and characteristics of a professional. Professionalism leads to workplace success, a strong professional reputation and a high level of work ethic and excellence. Here are 12 ways you

can develop and practice professionalism:

�Be productive
Use your time productively at work. Focus on your job responsibilities and avoid getting pulled into social media, web browsing and phone activity while on the clock.
�Develop a professional image
Project a professional presence and dress appropriately for your industry and organization. A good rule of thumb is to dress in the position you aspire to have.
�Take the initiative
Ask for more projects to be given to you or think of assignments that will meet your organization's goals. You don’t want to be under-utilized.
�Maintain effective work habits
Prioritize, plan and manage your assignments and projects. Follow up and follow through with your supervisor and team members.
�Manage your time efficiently
Establish priorities, set goals and create action plans to meet deadlines. Demonstrate integrity
�Be accountable for your work and actions while behaving ethically at all times.
�Provide excellence
Produce work and results that reflect a sense of pride and professionalism, often exceeding expectations.
�Be a problem-solver
When you run into problems and obstacles take the time to brainstorm a few solutions and alternatives before you meet with your supervisor.
�Be resilient
Develop coping skills to manage setbacks and challenges with a positive and constructive attitude.
�Communicate effectively
Practice professional on-line, in person and interpersonal communication skills.
�Develop self-awareness
Learn to manage your emotions and gain awareness of your emotional triggers so you can manage your reactions positively and productively. Accept and reflect on feedback to assist as you learn and grow.
�Build relationships
Network with colleagues, customers and clients to build professional cordial relationships, work on teams and collaborate effectively.



"Courtesy" ��

A respectful work environment boosts employee morale and creates a more positive, productive workplace. Make professionalism a habit and demonstrate respect with these simple, yet powerful actions:

�Say something. If you see disrespectful or unsafe behavior that undermines the work environment, speak up. Empathize and be considerate of others. Make it a routine to smile and greet everyone as you arrive at work—it’s a sign of courtesy and kindness.
�Say “thank you.” It may seem like common sense, but many people forget to say thank you or don’t say it with sincerity. Show gratitude often by making sure people know you appreciate them and their actions. Give encouragement to show you value your team’s contributions.
�Be considerate and discreet. If you work in an open workspace and need to make a phone call, make sure to control your own volume and respect your neighbors.
�Apologize. If you make a mistake, take responsibility and have a corrective action plan. Saying “I’m sorry” (without excuses) is courageous and proves your commitment to your colleagues and to your job.
�Participate constructively. Make sure your contribution in meetings are on topic and respectful. Avoid interrupting others and give others your full attention.
�Respond in a timely manner. Answer phone calls and emails promptly—this shows people you value their time. Ensure that information is communicated and shared openly as appropriate. Sharing information signals trust and confidence.
�Go the extra mile. Sometimes your team needs additional help to get the job done. Offer to pitch in and share the load. If a co-worker has helped you in the past, then returning the favor is a good way to show both your respect and gratitude.
�Be reliable. Follow through on your commitments and responsibilities. Keep your word. Make task lists or reminders if needed and avoid distractions that make it easy to lose sight of deadlines. You’ll earn your coworkers’ respect when they know they can count on you.
�Feedback is a gift. Praise much more often than you criticize. Share your expertise respectfully and be open to growth and learning. A collaborative workplace where everyone shares their ideas and offers creative solutions is one that thrives.






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