HRD Superstore

14/11/2024

The Rapid Skillbuilder Library - 2 Volume Set comes complete with one copy of all 42 of the Rapid Skillbuilder Series. Each Volume includes 21 different Skillbuilders.

Each Rapid Skillbuilder provides an individual with a thorough overview, techniques, and methods to improve in this competency. The 12 page booklets take the learner through a clear and concise 6 steps process for competence improvement. These steps are filled with behavioral tips on how to assess and improve on each competency.

Each 12 page skillbuilder includes a color one page competency template that functions as a great reference aid.

Topics Include

Assertiveness Skills
Benchmarking
Change Management
Coaching
Complaint Handling
Conflict Resolution
Corporate Ethics
Creativity and Innovation
Cultural Diversity & Awareness
Developing Individuals
Effective Delegation
Emotional Intelligence
Giving Constructive Feedback
Goals and Objectives
Improving Customer Service
Improving Financial Performance
Influencing Others
Interviewing/Selection
Leadership
Learning Styles
Listening
Managing Poor Performance
Marketing
Meetings Management
Negotiating
Networking-Relationship Building
Organizational Budgeting
Personal Effectiveness
Performance Measurement
Presentation Skills
Pressure/Stress Management
Problem Solving
Process Improvement
Project Management
Risk Management
Safety Effectiveness
Sales Effectiveness
Strategic Planning
Team Building
Team Communication
Telephone Service Excellence
Time Management

13/11/2024

Sexual Harassment: Rules and Roles

The most effective way to deal with sexual harassment is to prevent it, rather than trying to repair the damage after it has occurred. This breakthrough video-based training program does just that by providing clear, concise, on-the-job rules, and step-by-step practical approaches to handling potentially problematic situations. Participants will come away with a clear understanding of what sexual harassment is and what their role is in preventing it.

After successfully completing this program, participants will be able to:
Understand, based on the legal definition of sexual harassment, the difference between acceptable behavior and that which is harassment
Define how sexual harassment harms the victim, the harasser, and the organization
Recognize that men and women have different fears about the issue of sexual harassment
Identify five different categories of sexual harassment
Describe common responses to sexual harassment
Outline an appropriate method for responding to an incident of sexual harassment
Follow five basic guidelines to avoid harassing behavior

The Complete Program Includes
20-minute DVD Video
8-page Leader's Guide
64-page Participant Booklets
Self-study Instructions

13/11/2024

The Complete Managers Pocket Guide Library contains Password Protected PDF's of 42 books from our best selling Managers Pocket Guide series. Each pocket guide was written by a noted author/expert in the competency area covered by their book.

This series is comprehensive and covers essential management, self study topics including strategic planning, leadership, virtual teams, public presentations, documenting performance and much more.

Managing Anger in the Workplace
Managing the Generation Mix, 2nd Edition
Performance Under Pressure
The Manager's Pocket Guide Managing Generation Y
The Manager's Pocket Guide to Behavioral Economics
The Manager's Pocket Guide to Career Skills for the New Economy
The Manager's Pocket Guide to Corporate Culture Change
The Manager's Pocket Guide to Creativity
The Manager's Pocket Guide to Dealing With Conflict
The Manager's Pocket Guide to Diversity
The Manager's Pocket Guide to Documenting Employee Performance
The Manager's Pocket Guide to Downsizing with Confidence
The Manager's Pocket Guide to E-Communication
The Manager's Pocket Guide to Effective Meetings
The Manager's Pocket Guide to Effective Mentoring
The Manager's Pocket Guide to Effective Writing
The Manager's Pocket Guide to Emotional Intelligence
The Manager's Pocket Guide to Employee Relations
The Manager's Pocket Guide to Generation X
The Manager's Pocket Guide to Workplace Coaching
The Manager's Pocket Guide to Innovation
The Manager's Pocket Guide to Interviewing and Hiring Top Performers
The Manager's Pocket Guide to Knowledge Management
The Manager's Pocket Guide to Leadership Skills
The Manager's Pocket Guide to Mega Thinking and Planning
The Manager's Pocket Guide to Motivating Employees
The Manager's Pocket Guide to Organizational Learning
The Manager's Pocket Guide to Performance Management
The Manager's Pocket Guide to Preventing Sexual Harassment
The Manager's Pocket Guide to Project Management
The Manager's Pocket Guide to Public Presentations
The Manager's Pocket Guide to Recruiting the Workforce of the Future
The Manager's Pocket Guide to Spiritual Leadership
The Manager's Pocket Guide to Strategic and Business Planning
The Manager's Pocket Guide to Systems Thinking
The Manager's Pocket Guide to Team Sponsorship
The Manager's Pocket Guide to Training
The Manager's Pocket Guide to Using Consultants
The Manager's Pocket Guide to Virtual Teams

13/11/2024

Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainers notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!
Training Objectives
Develop a cohesive customer service policy
Identify service improvement opportunities
Measure customer service effectiveness

13/11/2024

Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete.
Training Objectives
Demonstrate how effective listening can enhance organizational performance
Improve interpersonal relationships among staff
Eliminate common blockages to listening
Selected Workshops
How Well do You Listen?
Blocks to Listening
Listening Between the Lines
Active Listening
Communication Styles two-way Communication
Listening and Stress
When the Phone Rings
Remembering What You Hear
Note Taking
Concentration
Time Guidelines
Each workshop takes 1-3 hours.

13/11/2024

Authors: Terry Gillen

20 Fully reproducible training workshops averaging 2 and 1/2 hours in length covering listening skills training in a variety of contexts including: Listening like a leader, Listening for the symptoms of stress, Listening to improve retention, Developing phone listening skills and much more.Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops.
Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainers notes, slideshow, and participant handouts. All materials are fully reproducible!
Training Objectives
Develop the core skills at the root of good service
Overcome common service problem areas
Enhance the quality of service at all levels of an organization
Selected Contents
Who Are My Customers?
Moments of Truth
Thinking Sales
Complaints and You
Beating the Clock
Teamwork
Managing Customer Service

13/11/2024

Authors: Graham Kelly and Roger Armstrong

This title contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, reproducible participant materials and a Power Point presentation.
Training Objectives

· Improve managerial and organizational performance
· Create effective teams that achieve results
· Assess Manager’s current level of skill and commitment
· Improve managerial and organizational performance
· Develop existing potential in all staff

Training Methods

· Group discussion
· Role-play
· Case study
· Follow-up
· Developing Action Plans
· Group Work

Time Guideline

16 workshops take between 2 and 4 hours
4 workshops take more than 4 hours

13/11/2024

This title contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, reproducible participant materials and a Power Point presentation.
Training Objectives

· Improve managerial and organizational performance
· Create effective teams that achieve results
· Assess Manager’s current level of skill and commitment
· Improve managerial and organizational performance
· Develop existing potential in all staff

Training Methods

· Group discussion
· Role-play
· Case study
· Follow-up
· Developing Action Plans
· Group Work

Time Guideline

15 workshops take between two and three hours
5 workshops take between 3 and 4 hours

13/11/2024

Frustrated when you can’t find the right assessments and inventories to use during training sessions? This manual is chock full of an assortment of assessments, checklists and surveys covering a variety of different topic areas. It is a must resource for trainers, HR professionals, line managers, team leaders – anyone who wants to provoke self-awareness and discussion during training and development sessions.
The 49 inventories are arranged in alphabetical order by topic. For easy reference, they are organized in a matrix index into 10 categories:

Coaching/counseling
Communication
Customer service
Leadership skills
Organizational awareness
Performance management
Personal effectiveness
Recruitment and selection
Teamwork
Training and development
In each category, you’ll find a wide range of inventories covering the skills, attitudes and behaviors needed to demonstrate virtually any skill set or competency – such as assertiveness, interview skills, motivation, creativity, conflict management and many more.

You can use each inventory as a stand-alone item. The inventories also are ideal as preparatory material before sessions, part of group or individual coaching sessions or assessment modules to gauge improvement after training is over. Using the key learning points that accompany each inventory, you’ll become a better trainer as you learn how to initiate stimulating discussions and help learners create their own personal action plans.

Authors: Gower Publishing Limited

13/11/2024

New topics … same easy-reference organization

Compendium of Questionnaires and Inventories, Volume 2
By Sarah Cook

The second volume of the popular Compendium of Questionnaires and Inventories has arrived – with 48 new assessments, checklists and surveys for increasing self-awareness and stimulating discussion in training and development activities.

The second volume of the popular Compendium of Questionnaires and Inventories has arrived – with 48 new assessments, checklists and surveys for increasing self-awareness and stimulating discussion in training and development activities.

Designed to save time and assist busy trainers, HR professionals, line managers and team leaders, this new resource guides the selection of inventories for building skills, attitudes and behaviors.

If you’ve ever felt frustrated by the sheer number of inventories in the marketplace today … or wasted time searching for just the right one … this resource deserves a place in your library. It condenses into one easy reference a wide a variety of inventories normally spread out in several different locations, making it well worth the price – even for owners of the first volume.

New topics not covered in volume one include:

Body language
Career management
Consultancy skills
Continuous improvement
Difficult situations
Diversity
E-business
Emotional intelligence
Innovation
Internal customer service
Inter-team working
Left- and right-brain thinking
In addition, the latest volume includes all the things you loved about volume one. The topics are conveniently arranged in alphabetical order by topic. They also are organized in a matrix index in seven categories: coaching and development, communication, customer service, leadership and management development, personal effectiveness, organizational awareness and teamwork.

13/11/2024

13/11/2024