06/09/2025
📣 OFFICIAL STATEMENT RE: LAMINATION OF BTR BOOK COVERS 📣
Hi everyone,
We’ve heard that some of you experienced issues with the lamination of your books. We’re truly sorry about this, as we also expect each copy to be of the best quality, from the pages down to the cover, you hold in your hands or on the safety of your shelves.
We’ve already reached out to our supplier, and they’re grateful that this was raised. This will help them run more thorough quality checks on future batches so the books can only get better moving forward.
If you’ve received a book with laminate issues, we’d appreciate it if you could fill out our Issue Report Form (link below) and attach a photo evidence to support your claim. This way, we can take note of it properly and give you additional perks on your next purchase as our way of saying thank you for your understanding.
Your feedback means so much to us. Please know that we’re always listening and working hard to improve our products to give you all the best quality books you deserve.
With gratitude,
SAY Creatives Team
LINK: https://forms.gle/gwTpYxnEZcr22HmK8