18/07/2025
Before You Start That Project, Get an SLA in Place!
Kindly watch this video where a developer was hired to build just a landing page...
Fast-forward: the same client started asking for clickable buttons, dashboards, login systems — features way beyond the original scope!
This happens way too often.
If you're in tech — whether you're a designer, developer, or digital marketer — let this be your reminder:
✅ Don't start any project without an SLA (Service Level Agreement).
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What’s an SLA?
A Service Level Agreement clearly outlines:
What you’re delivering (and what you’re NOT)
Deadlines and milestones
Number of revisions
Payment terms
What happens if the client requests more than agreed
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Why You Must Explain It in Real Time
Don’t just send the SLA as a document — walk your client through it.
Explain:
“This covers only a landing page.”
“If you later need a dashboard or full web app, that will be a new project.”
“Three revisions are included — anything more will attract extra fees.”
You’re not being difficult. You’re being professional.
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Tech is Not Trial and Error
Without an SLA, you’ll:
Work beyond your agreement
Miss deadlines because of unclear expectations
Lose money and time
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Lesson: Your skill deserves structure.
Build your brand like a business, not a favor.
