Waymish WAYMISH is a best selling customer service book and seminar series WAYMISH is an acronym for: Why Are You Making It So Hard…for Me to give You my money?

It represents all the slights and indifferences made by employees and organizations that lead customers to believe that you don't really want their business. Things like not listening to what the customer is saying, putting policies ahead of common sense, not attempting to resolve complaints, etc.

Mission: Increase revenue by teaching staff how to avoid common customer frustrations that result in lost sales Maximize customer lifetime value by teaching skills that positively impact customer satisfaction Create positive word-of-mouth and referral business by showing staff how to meet customer expectations and practice service recovery


Keep fighting the WAYMISH virus...lot's of new orders coming from Amazon, so the message it being spread to new customer service people everyday

Waymish's cover photo

Waymish's cover photo


1279 Sonoma Dr
Altadena, CA


(888) 929-6474



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