11/25/2025
🎧 EPISODE 774: Seel CRO Laura Huddle on seeing customer returns as an opportunity - Listen: https://buff.ly/8OJ6Sx9
What if the most dreaded part of your customer's journey: the return, was actually your biggest untapped opportunity for growth?
This show is sponsored by Seel, the AI-powered post-purchase platform that helps retailers turn returns into revenue while giving shoppers a more seamless, trusted experience. For more information, go to www.seel.com.
Agility requires brands to re-examine every part of the customer journey, especially the challenging post-purchase phase, and find hidden opportunities to adapt and strengthen customer relationships. It demands we turn operational liabilities into strategic assets.
Today, we're going to talk about something that many retailers see as a pure cost center: customer returns. Instead, we’ll explore how a smart, data-driven post-purchase strategy can actually become a powerful engine for customer retention and lifetime value. We'll look at the data trends shaping retail, how to navigate the complex pressures on merchants today, and why this often-overlooked part of the business might be the key to unlocking future growth.
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