DIRECPATH

DIRECPATH Connecting your home to the world with DIRECTV, the fastest internet options, and digital telephone. Call us @ 866-430-7284 - http://www.direcpath.com

DirecPath, a joint venture between Hicks Holdings Group and DirecTV, is the nation’s premier video, internet, and digital voice provider servicing multi-dwelling residential communities, hotels, commercial developments, and college campuses.

DirecPath, a joint venture between Hicks Holdings Group and DirecTV, is the nation’s premier video, internet, and digital voice provider servicing multi-dwelling residential communities, hotels, commercial developments, and college campuses.

Mission: Our mission is to provide a rewarding return for all of our stakeholders; from exceeding the expectations of our customers to incubating an enriching place for employees to grow to providing solid financial performance for our investors.

03/19/2020

DIRECPATH Customers,

Due to the significantly reduced number of personnel in our customer care centers resulting from the global Coronavirus pandemic, we are asking that you contact us at the via page for support at: https://www.direcpath.com/request-service
and we will respond based on a first come, first serve basis.

We extend our most sincere gratitude for your loyalty to our products and services during these challenging times. Our hearts go out to you and your loved ones as we all navigate this global pandemic to the best of our abilities.

Thank You,
Your DIRECPATH Family

01/16/2020

A known network event is currently impacting service at multiple properties across our network. Our engineering team is aware of this event and is currently working to restore service as quickly as possible. We hope to have an ETA shortly. We apologize for the inconvenience.

10/29/2019

We are currently experiencing a system issue in our customer service center that prevents the handling of inbound and outbound calls. We are working diligently to resolve the issue as soon as possible and will provide an update via Facebook as soon as it is fixed. In the meantime, you can submit a message via Facebook Messenger, and we will reach out to you as soon as systems come back online.

We apologize for the inconvenience and appreciate your understanding.

DirecPath Game of Thrones Fans-It has finally been announced... when HBO will announce... the Season 8 Premier date! The...
01/12/2019

DirecPath Game of Thrones Fans-
It has finally been announced... when HBO will announce... the Season 8 Premier date! The date will be shared via a teaser trailer just prior to the “True Detective” premier this Sunday at 9 p.m. on HBO.

12/13/2018

We are pleased to announce that full quality of service has been restored. We apologize for the brief inconvenience and appreciate your patience.
Sincerely,

The DirecPath Team

12/13/2018

We are currently experiencing a network issue that is affecting service performance at some properties. We are working diligently to fix the issue and will keep social media updated with any new information. We sincerely apologize to anyone who is negatively impacted.

DIRECPATH's cover photo
05/24/2018

DIRECPATH's cover photo

DIRECPATH
05/24/2018

DIRECPATH

10/05/2017
Timeline Photos
03/17/2017

Timeline Photos

Get the ultimate entertainment experience when you bundle DIRECTV and DIRECPATH. See the plans available in your communi...
03/14/2017

Get the ultimate entertainment experience when you bundle DIRECTV and DIRECPATH. See the plans available in your community at Direcpath.com!

See the available speeds in your community at Direcpath.com
02/17/2017

See the available speeds in your community at Direcpath.com

Timeline Photos
02/14/2017

Timeline Photos

Visit Direcpath.com to see what speeds you can get.
02/06/2017

Visit Direcpath.com to see what speeds you can get.

Throwback Thursday: The First ‘Friends’ Thanksgiving- https://yhoo.it/2fIywvS
11/17/2016
#TBT: The First Friends Thanksgiving

Throwback Thursday: The First ‘Friends’ Thanksgiving- https://yhoo.it/2fIywvS

On November 17, 1994, Boyz II Men was making love to you; Westworld star Thandie Newton was getting her blood sucked by Brad Pitt in Interview With the Vampire; and people were gathered around the boob tube for their first Thanksgiving with Americas best

A Saturday full of upsets led to a reshuffling of the College Football Playoff rankings- http://es.pn/2fFigeZ
11/16/2016
Ohio State lands at No. 2 in CFP after shake-up

A Saturday full of upsets led to a reshuffling of the College Football Playoff rankings- http://es.pn/2fFigeZ

A weekend of unexpected results helped Ohio State land at No. 2 behind Alabama in the CFP rankings, while Michigan and Clemson remained in the top four, despite Saturday stumbles.

Tom Hardy's long awaited 'Taboo' gets a premiere date, will you be tuning in? https://yhoo.it/2fuh4ha
11/15/2016
Tom Hardy's 'Taboo' Gets Series Premiere Date at FX

Tom Hardy's long awaited 'Taboo' gets a premiere date, will you be tuning in? https://yhoo.it/2fuh4ha

Tom Hardy’s long awaited Taboo will finally see the light of day at FX. The eight-episode drama, first announced in November 2015, will debut on Tuesday, Jan. 10, at 10/9c. Per the official release: Set in 1814, the FX/BBC One co-production follows James Keziah Delaney (played by Hardy), a man who h...

The 12 worst TV shows of all time, do you agree with this list? http://rol.st/2dgXZuk
11/11/2016
12 Worst TV Shows of All Time

The 12 worst TV shows of all time, do you agree with this list? http://rol.st/2dgXZuk

Car-wreck spinoffs, bottom-feeding reality shows, Hugh Jackman singing 'Sympathy for the Devil' our picks for the 12 Worst TV Shows of All Time.

Tune in at 8:25pm EST tonight as the Cleveland Browns take on the Baltimore Ravens on Thursday Night Football. Who are y...
11/10/2016
Thursday Night Football | NFL Network

Tune in at 8:25pm EST tonight as the Cleveland Browns take on the Baltimore Ravens on Thursday Night Football. Who are you rooting for? http://bit.ly/2fgSEri

Anything can happen on Thursday. Watch every Thursday Night Football Game LIVE on NFL Network!

Tune in tonight and Join in on the laughs as Maya DiMeo and her family as she fights injustices both real and imagined a...
11/09/2016

Tune in tonight and Join in on the laughs as Maya DiMeo and her family as she fights injustices both real and imagined as the family works to make a new home for themselves on the ABC show #Speechless https://www.facebook.com/SpeechlessABC

Will you be tuning into Dancing with the Stars tonight? If so, who is your favorite couple?
11/07/2016

Will you be tuning into Dancing with the Stars tonight? If so, who is your favorite couple?

Premium TV programing in your apartment building means happy residents. It means more residents. Ask us how.
11/04/2016

Premium TV programing in your apartment building means happy residents. It means more residents. Ask us how.

Game 6 of the World Series is tonight. Who are you rooting for- the Indians or Cubs? #worldseries2016 http://es.pn/2ezrv...
11/01/2016
2016 MLB World Series schedule

Game 6 of the World Series is tonight. Who are you rooting for- the Indians or Cubs? #worldseries2016 http://es.pn/2ezrv3n

Check out the game and series schedules for the 2016 playoffs, including times and TV networks.

Lady Gaga slayed on Carpool Karaoke- watch it now: https://yhoo.it/2eJcybE
10/27/2016
Lady Gaga Slayed Carpool Karaoke

Lady Gaga slayed on Carpool Karaoke- watch it now: https://yhoo.it/2eJcybE

Lady Gaga joined The Late Late Show With James Corden for the ultrapopular Carpool Karaoke drive. And while there have been quite a few A-listers to ride around L.A. with James Corden, Gaga certainly was one of the very best.

Believe it or not- last night in Cleveland, there were plenty of sports reasons to celebrate. Read about it here: http:/...
10/26/2016
The night Cleveland ruled the sports world

Believe it or not- last night in Cleveland, there were plenty of sports reasons to celebrate. Read about it here: http://es.pn/2eFPCtH

What happens when a city finally tastes success after a lifetime of sports heartbreak? If Tuesday night in Cleveland is any indication, it throws one great party.

Address


Alerts

Be the first to know and let us send you an email when DIRECPATH posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Nearby media companies

Comments

Any word on the outage in Lake Lanier Club?
I’d love to know the status of the ‘scheduled’ plant upgrades for the 35243 area. I just don’t want you guys to forget that service at our apartment complex is terrible. I would find another provider, but I guess it’s great for DIRECPATH that you get complexes to sign contracts that force tenants to use your services. Effectively you can charge what you want, and provide 2-5 Mbps with no repercussions whatsoever.. Surely I can’t be the only one?
What is the status of the plant upgrades for the area servicing the Arbors at Cahaba River? The speeds here are SO slow. I range between 4.0 and 6.0 Mb/s on a normal day. I wish more than anything are apartment complex would let us change providers.
What playing video games on DIRECPATH 100 Mb/s connection looks like.
This company has the worst customer service I have ever experienced. I don't know how many service orders I have put in with no results. Today a tech was supposed to come out no call no show. WORST SERVICE EVER
Let me say something about DirecPath and their service. I have been a customer for fifteen months now and I have had continuous issues with either my receiver for DirecTV or my internet service. I had no choice but choose DirecPath due to my apartment complex’s agreement. I’ve had to call for service issues at least 4 to 5 times since becoming a customer and there’s still problems. Now, my internet service is out after a technician came by to work on my satellite receiver and in the process knocked out my internet service. I proceeded to call customer service and request that he come back to fix it and the earliest I can get an appointment is Tuesday the 21st. If I wasn’t in school and needed internet access, I could probably make do, but I’m in the middle of my doctorate and I have to have access to do my work and I shouldn’t have to go stay at a hotel to do this. I tried to escalate my call, but the supervisor is always too busy and I’m still waiting for that call back. This is a horrible situation and I’m still paying for it. I wish they had U.S. based customer service support, but it looks like it was farmed our to India. So DirecPath, it’s time someone stepped up and tried to help me. I just want to be treated fairly.
I am hoping that this message finds someone with some true decision making authority who will genuinely try and do something. I have complained on your page before but I do not want people to know how unpleasant my experience has been with DIRECPATH for the past two years I have lived in this apartment complex more so I would simply like for my issue to be fixed in a timely manner. I have been complaining about the 775 error code that have popped on my TV since August. Finally someone came and fixed the issue last month only for it to appear again now. I have called so much about this issue that I have the routine memorized now in that when I call customer service I know the script and the rundown; 1) they ask how may they help me 2) they then tell me how sorry they are 3) they ask for my address, telephone number, and email address for verification and repeat my email address back to me military style 4) they tell me that the next available appointment is a week to a week and a half out in which I have to rearrange my whole day because the appointment can be anywhere from 12-6; really who has the time to wait around 6 hours?? 5) after hearing how frustrated I am that I have had to deal with this same issue for 3 and a half months they tell me that they will send my case to “escalation “ in which a technician manager will see if they can get someone out sooner which (shockingly) they never do. 6) Finally they ask me to take a brief customer survey which I never do because in my opinion if DIRECPATH truly cared about customer service I would not have to repeatedly wait anywhere from a week to 2 weeks to resolve an issue. I’m a simple man who enjoys watching rivalry games over the holidays with my son and now that is ruined because of shoddy service and the inability, or maybe worse, the indifference of DIRECPATH to address it. I am hoping this issue can be resolved timely but I am not holding my breath...I’ve been given very few reasons to have faith in this company
This company is the LITERAL worst.
If you are thinking about moving in an apartment complex where DIRECTV leases out their service through DirectPath please be prepared to have awful service. When my wife and I buy our home we are going with anyone other than DIRECTV because of the awful service. I have complained over a month about my receiver constantly going out and they have done nothing because they rely on DirectPath to service me who only comes out twice a week and when they do they botch the appointment times that they set. I’m sure DIRECTV doesn’t care about one customer so I’m sure that they won’t mind me going back to Spectrum when we move. I may try Dish, anything but this nightmare
Internet in Birmingham, AL is very slow. I'm reading 3Mbps up and down on a 60Mbps subscription. My wife says her calls have cut in and out for a few days now. I've restarted all of our equipment. Please help!!!
My WiFi has been down since Saturday is there Anissa outage in my area?
Is there still a outage in my area?