02/02/2026
I promised to share the ugly side of buying storage units, and honestly, Iām surprised these stories arenāt talked about more.
In my experience, staff always walk you to the unit, remove the lock, and open it for you. That part is normal.
I put my own lock on while the attendant and I were talking about how the unit was packed floor to ceilingāstuff piled all the way to the rafters in a 5x5 space. Mid-sentence, the attendant/manager suddenly stopped, looked at my lock, and said, āThatās the type of lock we use.ā It felt weird⦠but okay.
I took one load home. When I came back for a second load, there were two cars parked right next to my unitāa white truck and a white Mercedes. A man and a woman were standing there, staring at me as I pulled in. Weird again⦠but okay.
I went to the unit to grab another load, and thatās when my stomach dropped.
My lock was unlocked.
Completely stunned, I loaded my car anyway. By sheer luck, I found another lock with keys inside the unit, so I swapped it out and locked it back up. Then I went straight to the office and told the manager what happened. I also told him I had tag numbers on my car camera.
He had zero interest in the footage. Instead, he handed me back my $100 cash deposit and told me not to worry about cleaning the unit when I was done.
Thatās when I knew.
Looking back, that earlier comment about my lock wasnāt random. When he interrupted himself to point out that my lock was the same kind they use, it clickedāmeaning they likely had every variation of the key.
Out of the three units Iāve purchased, two had attempted theft.