Responding to reviews can be tricky, especially negative ones. But neglecting reviews and avoiding responding to them, especially if they are negative reviews is a common practice by brands.
Responding to a negative review can help change it into a positive one. Most customers send negative reviews when they are angry and annoyed. But getting a positive response from the company can help calm them down and even help them understand your end of the story.
This post offers tips on responding to negative reviews so that you do not have to ignore them.
#negativereviews #reviews #positivereviews
Here are a few tips on how to respond to negative reviews.