Back in 10 Podcast

Back in 10 Podcast 🎙️ A podcast for dental leaders who do it all on the clock and off. We’re talking real life, leadership, and leveling up in between the hustle.

Because sometimes the best lessons happen… when you step away for 10 minutes.
📧 - [email protected]

06/13/2026

You attend an incredible CE event. Your notebook is full. Your mind is racing. You can't wait to get back to the practice and start making changes. And then Monday happens. In this special LIVE episode from the Circle of Dental Excellence in Washington, D.C., we're talking about the gap between insp...

06/08/2026

Did you miss our friend Ralf Tomandl from HR for Health on a past episode? We we're fortunate to share a meal with Ralf and David last week!

Listen to the podcast here! https://www.podbean.com/ew/pb-59sh3-1a93e50

06/05/2026

Patients often say 'yes' to appointments out of politeness, not genuine intent. If they don't show up or cancel, it might not be their fault. It could be a problem with our practice's system, not the patient.

06/05/2026

Financial Convenience: Making Healthcare Treatment Accessible
Empowering patients with the tools, time, and options to move forward. We make it financially feasible for them to get the treatment they need, using insurance and creative solutions as their 'bonus coupon'.

06/04/2026

They said yes. They understood the treatment. They scheduled the appointment. And then... they disappeared. In this episode of Back in 10, we're tackling one of the most frustrating challenges in dentistry: patients who accept treatment and then never follow through. The surprising truth? It's often...

06/03/2026

Patient Confusion Causes Schedule Gaps: Solution Inside!
Many patients don't grasp the urgency of their treatment. This often stems from confusion or a lack of clear education about their condition and the proposed plan. Effective communication is key to ensuring understanding and adherence.

06/02/2026

It's a common frustration in dental practices: a patient agrees to treatment, everything seems set, and then... they disappear. What causes this sudden ghosting after commitment?

06/01/2026

Address all potential questions upfront. Don't wait for them to ask. Take the '8 Mile' approach: anticipate everything they might be wondering about. This proactive method makes everything much easier for everyone involved.

06/01/2026

Patient No-Shows: Is It You or Them?
Patients often say 'yes' to appointments out of politeness, not genuine intent. If they don't show up or cancel, it might not be their fault. It could be a problem with our practice's system, not the patient.

05/29/2026

Solve Team Problems: Ask THIS to Find the Root Cause
Sit down with team members to understand the root of issues. Ask clarifying questions like 'I'm noticing these traits, what's going on?' Offer support and ask how you can help.

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