08/26/2026
Have you ever left anything behind at a hotel or other lodging? Did you have success in retrieving the item?
I’d like to take a moment to share a story and give a HUGE shoutout to the Spark by Hilton Hershey near the Park. The staff, and the manager, have gone above and beyond for us twice! Within a month. Yes, a month!
A week ago we were traveling in Pennsylvania. We switched from the Spark to a nearby Thousand Trails location. As the evening was winding down, Teddy discovered that his beloved Easter Mickey plush was not with us. Panic ensued, a major meltdown. I called the hotel, but no notice of Mickey. The following morning, after a rough night, I called again. Truthfully I didn’t have hope. Oddly, we had been staying at this same hotel just a few weeks before on a different trip to the Hershey area. I had accidentally left behind my second cell phone, my business phone. Housekeeping discovered it, the hotel called me, and arrangements were made for it to be shipped to me in Maine. Based on this experience, I had hope that the staff was caring enough to not toss Mickey in the trash if he were found.
I called and a very kind staff member took my information. Within a few minutes, she called back. Mickey was found and patiently awaiting Teddy to retrieve him. We quickly got ready and drove back to Hershey before we moved forward with our plans for Dutch Wonderland on that day.
I’ve been a big fan of this hotel for a year now, but these experiences of outstanding customer care and service have definitely strengthened my loyalty.
If ever in the Hershey area, consider using this particular hotel location.
