10/10/2025
Ready to launch a new career in the fast-paced world of logistics and e-commerce?
Join the Club! We're Hiring a Customer Service Agent!
Freight Club, a leading B2B eCommerce shipping solution, is looking for a talented and dedicated Customer Service Agent to be the first point of contact for our clients, carriers, and partners. If you thrive on solving problems, paying close attention to detail, and delivering an exceptional customer experience, this role is for you!
What You'll Do:
Customer Support: Handle inquiries via email, chat, and phone using tools like Dynamics 365, Zendesk, and Aircall.
Shipment Management: Help customers book, modify, and track their shipments on our platform.
Problem Solver: Coordinate with carriers and internal teams to resolve issues like delays, damages, and lost freight.
Process Adherence: Ensure accurate case documentation and follow standard operating procedures (SOPs).
We're Looking for Someone With:
1+ year of prior customer service experience, preferably in logistics or technology.
Proficiency with CRM/ticketing systems (Dynamics 365 or similar) for case management.
Exceptional communication skills and sharp attention to detail.
The ability to manage multiple priorities and work well both independently and as part of a team.
Ready to make a difference in how North America's top furniture vendors ship?
➡️ Apply Now! https://www.gigcxmarketplace.com?gig_id=3553&country_id=7&ref_id=44037
What to Know:
Operating Hours are 6am-4:30pm PST Monday-Friday (minimum 20 hours per week required).
This is a role where you'll be constantly learning and contributing to process improvements!
The GigCX Marketplace is your platform to source, train, and manage global customer service pros. Streamline operations, save costs, and manage talent easily