10/24/2025
Friday Recap: Reporter Empathy: When Kindness Counts
As we wrap up the week, we’re still thinking about what the Pew Foundation’s research revealed — and what most headlines about the project overlooked.
Yes, honesty, authenticity, and intelligence matter in journalism. But 66% of people also said kindness matters.
In this week’s One Great Thing blog post, I explore why empathy isn’t a soft skill — it’s a trust skill. Viewers notice when journalists care not just about what’s happening, but about the people it’s happening to.
If you missed it earlier this week, you can enjoy a couple of great examples and review The Empathy Factor post at the link below. It’s a reminder that showing you care is one of the most powerful and important tools in the reporting toolbox.
Read it here: https://barrynashandcompany.com/one-great-thing-the-empathy-factor/
Empathy may be considered toxic in some political circles, but when it comes to delivering the news it's the coin of the realm -- especially when viewers are in a state of anxiety and crisis. In research, when we ask people to describe an anchor they would trust and love watching, they almost invari...