02/15/2026
Three passengers boarded one of my flights today. An older woman said, 'Excuse me, excuse me' (trying to get my attention). I replied, 'Hi, ma'am, how may I help you?' The older woman said, 'I think this is not our plane.' I asked, 'Oh, why did you say that? Where are you intended to go?' She showed me her boarding pass. I checked it and said, 'Yes, you are on the correct plane.' The older woman replied, 'No, I don't think so, because you see, we three are traveling together and we are all supposed to sit in three chairs together.' I checked all three boarding passes and said, 'Ma'am, this is the correct boarding pass for this flight, and you will be seated in one row all together, but the configuration of this aircraft is 2 x 2.'