09/01/2026
Starting Tuesday, September 1st, the Hays County 9-1-1 and Kyle 9-1-1 will align with area dispatch centers in Hays County by utilizing the Police Priority Dispatch System.
The PPDS is a structured system that provides standardized questioning prompts for dispatchers to ask callers.
What does this mean for you?
When you call 9-1-1 or the non-emergency dispatch number, the call taker will ask certain questions based on the situation. While the number of questions may seem like a lot, it ensures the right information gets to the right people so they can make the right decisions on who responds to address your need. Know that as questions are being asked and answered by one person, another person is reviewing your responses and sending first responders. In critical situations, help is already on the way while we're working through all questions and gathering additional details from you.
What does it mean for first responders?
The standardized and methodical questions promote consistency in identifying and communicating critical safety information earlier in the call. This allows them to have critical information quickly and consistently should their response tactics need to be adjusted.
Through the Police Priority Dispatch System, our goal is to improve service quality to the community so we can get you the help you need as quickly and efficiently as possible.
