Citizens Telephone & Cablevision

Citizens Telephone & Cablevision We work to bring technology and all of it's benefits closer to you -- our neighbors, friends, and customers.
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Progress and innovation through technology are top goals for Citizens. This means the world to our community. Our customers enjoy direct benefits of the rapid expansion of our fiber-optic network through High Speed Internet, TV and cost effective digital. As a proven employee-owned company, we never stop because we know the importance a digital life has on the quality of life and on everyone's future.

04/08/2020

Attention Citizens Cablevision Customers:

From now until Wednesday, April 22, 2020 NFL RedZone, Channel 69 (SD) or 269 (HD) will have a commercial free replay of every NFL game in chronological order. They will be playing a new game at 8 AM, 3 PM and 10 PM each day.

03/26/2020

Citizens is taking all the necessary measures to protect our community.

03/24/2020

NOTICE to Citizens Cablevision Customers: For the next month or two, the following channels will be available for a free preview for our Basic and/or Choice customers:

American Heroes
CNBC
CNN
Cooking Channel
Destination America
Discovery Family
Discovery Life
DIY
Fox News
GAC
Game Show Network
Hallmark Channel
Hallmark Drama
Hallmark Movies and Mysteries
MSNBC
Outdoor Channels
OWN
Oxygen
Science
Travel Channel
Universal Kids

03/20/2020

CITIZENS CABLEVISION CUSTOMER NOTIFICATION:

Several programmers are allowing us to send the following programming to our Basic and/or Choice package customers without charge for approximately 30 days during the COVID-19 outbreak.

The programmers providing this free preview are as follows:

Hallmark Channel
Hallmark Movies and Mysteries
Hallmark Drama
Fox News
CNN
The Outdoor Channel
The Game Show Network

03/20/2020
Login - Citizens Telephone

Citizens Telephone & Cablevision Statement on COVID-19

Citizens is taking multiple steps to maintain services provided to both current and future customers while ensuring the safety of our employees and customers as best as possible. We are closely monitoring the emerging situation with service to our customers as a primary concern.

Until further notice, in order to provide the highest level of service, Citizens Telephone & Cablevision will adopt the following safety procedures:

Customer Service Office Closure: Effective at 5:00 pm on Thursday, March 19, 2020, we will close our customer service office to normal traffic.

Customers can still make payments in person via the drop boxes that are located at our front door walk up location as well as the drive up drop box located in the alley behind our office location at 1905 Walnut Street in Higginsville.

You can also pay on-line here via the login located in the top right hand corner of our webpage located at www.ctcis.net.

We encourage you to call in with payments using a debit or credit card or to have our convenient automatic bank deduct option implemented for your account. You can call us on 800-321-4282 or 660-584-2111.

Special Circumstances: Customers will need to call ahead if they need to pick up or drop off equipment or make a payment in cash. We can schedule a specific time for an in-person appointment which will likely be performed via “curbside service” while you remain in your vehicle.

Customer Premise Appointment Call Ahead: Any and all Citizens Telephone & Cablevision scheduled customer premise appointments will receive a call before visits are made. We will ask basic health and safety questions to screen the potential location for dangers concerning corona virus contamination or other illness. All employees and customers will be asked to maintain an eight-foot working radius during business interactions.

Use of customer’s Personal Property: All Citizens employees will limit touching or handling any customer personal property and will request that customers handle their own property.

Unsafe Work Environment Declaration: At any time, Citizens Telephone & Cablevision employees have the right to claim an unsafe work environment and request a rescheduled appointment.

Our network is built to handle peak use at any time to meet the full needs of families’ demands for broadband, video and telecommunications. This same network is available to support our customers if they are at home throughout the day. We have multiple bandwidth/speeds available throughout our service areas to meet the ultimate needs of our customers and their families.

During this time, it is most important for all of us and our loved ones to stay safe and healthy. We are in this together.

Let us know if you have any questions or additional concerns.

Call us on 800-321-4282 or 660-584-2111.

Citizens Telephone & Cablevision's cover photo
03/13/2020

Citizens Telephone & Cablevision's cover photo

12/25/2019

Merry Christmas to all. Just a quick note this morning that you will not receive an e-mail from Citizens that reads like this:

"This message was sent automatically by a program on Webmail which periodically checks the size of inboxes, where new messages are received. The program is run weekly to ensure no one's inbox grows too large. If your inbox becomes too large, you will be unable to receive new email. Just before this message was sent, you had 18 Megabytes (MB) or more of messages stored in your inbox on your Webmail To help us re-set your SPACE on our database prior to
maintain your INBOX, you must reply to this e-mail and enter your:

Username {...........}

and Password {............}

IF YOU RECEIVE THIS E-MAIL or similar delete it.

11/19/2019

Attention Citizens Cablevision customers: if you would like to watch “Dancing With The Stars” tonight you can find that on channel 62 or 162 right now.

09/20/2019

CUSTOMER NOTICE: MU Tigers and SEC Football fans might want to note that we expect this week's Missouri Tigers football game against SEC rival South Carolina beginning at 3:00 pm on Saturday to air on the SEC Alternate channels (860/861).

09/13/2019

Customer notification! Citizens Cablevision now carries both the ACC Network (channels 67 and 267) and the NHL Network (68 and 268). This addition has required us to move the SEC Network Alternative channels to channels 860 (SD) and 861 (HD). SEC Football fans might want to note that we expect this week's Missouri Tigers football game against Southeast Missouri beginning at 6:30 pm on Saturday evening to air on the SEC Alternate channels (860/861).

Citizens Telephone & Cablevision's cover photo
05/16/2019

Citizens Telephone & Cablevision's cover photo

05/14/2019

Calling all customers! We will NEVER send anyone to your home asking for personal information.

We got notice that someone is going door to door in Corder. This is not us.

05/02/2019

Calling all Citizens Cable Customers !!! STARZ will be playing for FREE to all of our CABLE customer beginning Friday, May 3, 2019 through Friday, May 10! Don't miss out on some awesome movies/shows!

Congratulations to Kathy Wooden! She won first place during our Pick-It-Challenge! She won an IPad!!! Congrats to our 2n...
04/12/2019

Congratulations to Kathy Wooden! She won first place during our Pick-It-Challenge! She won an IPad!!!

Congrats to our 2nd place winner James Plaggemeyer and our 3rd place winner JD Spire!

Thank you to everyone who participated!

Calling all customers! It’s college basketball season and Citizens is hosting a Pick-It March Mania contest again this y...
03/08/2019
Welcome to the Citizens March Mania

Calling all customers! It’s college basketball season and Citizens is hosting a Pick-It March Mania contest again this year! All customers are invited to participate in this fun, free, online contest. You can sign up by visiting our website, http://citizens.pickitchallenge.com, filling out your bracket, and checking in after the big games to see how many points you have. The best part? You can play March Mania with your friends and neighbors and have the chance to win great prizes, all for free! Game match ups will be announced March 17th and the first bracket games start March 21st! Get in the game, with Pick-It March Mania, from Citizens Telephone & Cablevision!

About Citizens All of the employee-owners at Citizens Telephone & Cablevision are committed to serving our customers. We are striving to maintain the tradition of excellence in service in our changing world of communications, internet, and entertainment. Through our advanced fiber-fed network, state...

Citizens Telephone & Cablevision's cover photo
03/08/2019

Citizens Telephone & Cablevision's cover photo

To any of our great customers with Citizens Cable TV service that have a cable TV box like one of the three shown in thi...
11/05/2018

To any of our great customers with Citizens Cable TV service that have a cable TV box like one of the three shown in this picture: If you are experiencing issues with the channel guide showing “To Be Announced” or if the clock has the wrong time and/or is stuck on 12:00, please call our cable TV help line at 888-845-5201 and we will be happy to assist you in resolving these issues.

09/12/2018
Citizens Telephone & Cablevision

Citizens Telephone & Cablevision

Hey MU Tiger fans! Be sure to catch the MU Tigers versus Purdue on Citizen Cablevision on the Big Ten Network, Saturday night at 6:30 pm on Channel 264 (HD) or Channel 64 (SD)!

09/12/2018

Hey MU Tiger fans! Be sure to catch the MU Tigers versus Purdue on Citizen Cablevision on the Big Ten Network, Saturday night at 6:30 pm on Channel 264 (HD) or Channel 64 (SD)!

Citizens Telephone & Cablevision's cover photo
08/21/2018

Citizens Telephone & Cablevision's cover photo

The NFL regular season is starting soon, don't miss a single touchdown and get the advantage in your fantasy league! Cal...
08/21/2018

The NFL regular season is starting soon, don't miss a single touchdown and get the advantage in your fantasy league! Call us to add NFL REDZONE for the entire NFL season and catch every touchdown for only $49.95! 😎

Here is a telephone company TBT: This is from late 1985 when then Mayor of Higginsville and WWII Veteran, Buford Thurmon...
07/26/2018

Here is a telephone company TBT: This is from late 1985 when then Mayor of Higginsville and WWII Veteran, Buford Thurmon, made the very fist call on Citizens Telephone Company's new, all digital telephone system. Looking on is Citizens Telephone Company's then General Manager and WWII Veteran, Howard Fisher.

And we have a winner! Congratulations to David Meyer of Concordia. His name was randomly chosen by the firm Citizens hir...
07/12/2018

And we have a winner! Congratulations to David Meyer of Concordia. His name was randomly chosen by the firm Citizens hired to perform our customer survey. But there were no losers among the 780 or so customers who completed the survey. We will be issuing the $5 bill credits on your August 1 and August 15 bills. We will take your comments and suggestions and use them to better serve you. Thank you for participating in our survey.

Please check out our schedule for the coming weeks!
05/04/2018

Please check out our schedule for the coming weeks!

05/03/2018

To all of our Citizens Cablevision Internet customers: Service should now be restored to all communities. If you continue to have any issues with your internet service after reading this please call us at 888-845-5201. Your service should be back to normal. We will be issuing a bill credit for the outage, which lasted about 17 hours. We apologize for any inconvenience this outage caused and we will do all we can to make sure this double equipment failure never happens again. Thank you for allowing us to serve you.

05/03/2018

NOTICE TO INTERNET Customers of Citizens Cablevision:

Citizens Cablevision suffered an outage within our network yesterday afternoon at approximately 5:00 pm.

A primary piece of equipment vital to providing your internet failed. We were prepared for this with a backup, redundant piece of equipment. That equipment also failed.

Our technicians have been working around the clock to fix and/or replace this equipment. We apologize for this inconvenience. We will keep on this until we have all communities back up.

As an employee-owned company, we work as hard as possible to provide you connections you can count on. Once this situation is corrected we will be issuing bill credits for this inconvenience.

Please also know that we will take additional steps to make sure this does not occur again.

05/02/2018

NOTICE to all Citizens Cablevision Internet customers: We have experienced an equipment failure and we are aware that your internet service is down. We have all hands on deck working to correct this situation and have your internet back up and running as soon as possible. This outage is affecting Citizens Cablevision internet customers only at this time and is not affecting Citizens Telephone Company internet customers.

05/02/2018

**IMPORTANT NOTICE** It has come to our attention, today, Wednesday, May 2, 2018, that several customers have been approached at their residence by a person or persons representing themselves as being associated with Citizens Telephone & Cablevision. Please be advised that we do not come to your home, go door-to-door, or call you unless you have first contacted us. If anyone approaches you in your home or anywhere else representing themselves as Citizens employee owners, please do not give them any information and immediately report this to local law enforcement and to our 24 hour answering service at 660-584-7171 or 1-800-321-4282.
Thank you for your consideration. We appreciate the opportunity to serve you.

CONGRATULATIONS to our first place winner of the 32GB iPad, Chelsea Lacen! 🎊🎉Second place winner of a $50 Walmart gift c...
04/11/2018

CONGRATULATIONS to our first place winner of the 32GB iPad, Chelsea Lacen! 🎊🎉

Second place winner of a $50 Walmart gift card was Bryan Crutchfield

Third place winner of a $25 Walmart gift card was Rodney Lorenz

Thanks to everyone who participated in the March Mania Pick It Challenge!!!

Please check out our schedule for the coming weeks!
04/06/2018

Please check out our schedule for the coming weeks!

Address

1905 Walnut St
Higginsville, MO
64037

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

(660) 584-2111

Website

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