01/03/2026
HELP. Rakuten terminated my account with over 9000 dollars in it.
As the title says. Rakuten terminated my membership of my account "Due to the number of ineligible orders in your account, our risk department has terminated your membership in our program.".
I have no words to describe this situation. I’ve always used Rakuten legally, I’ve mainly used it when I bought things from Aliexpress, EBay…
They terminated my account without any notices, without any warnings about that. I was talking to them back and forth because they did not gave me my cashback from November and I was wondering why.
Out of nowhere a few weeks later they are "terminating" my account because of a "risk"? They likely stole me around 9000 Canadian dollars I was rightfully suppose to receive.
Please Rakuten, if you’re seeing this, what you are doing is completely wrong and unacceptable. I’ve used Rakuten for the decent cashback they were promoting and now after all my money spent, they are stealing that money from me without notice. Thats thousands of dollars stoled from me. I am in shock and I feel like I got robbed.
I hope they will do something about it. I will take legal actions if necessary.