11/16/2025
📌📌Series 4: American Arbitration Association (AAA) AI Tools and AI Arbitrator with Aaron Gothelf, Esq.
Watch the full interview on ADR ACROSS THE GLOBE PODCAST channel🔗: https://youtu.be/n4ygrSp_Fdw?si=EXCzT-9liwg8ccld.
In this series, we contribute to the civic discourse on how Alternative Dispute Resolution (ADR) and AI are transforming the lives of citizens caught in the web of justice backlogs in the US.
Our guest is the Regional Vice President of the AAA’s Commercial Division for California, and also the National Chair of AAA’s Entertainment Practice, the Western U.S. Chair for AAA’s Technology Practice, and an Ambassador for the AAA-ICDR Foundation joins us to discuss how the American Arbitration Association (AAA) is shaping the future of dispute resolution through cutting-edge Artificial Intelligence (AI) tools.
Aaron Gothelf breaks down the suite of AI innovations the AAA has developed in recent years and explains how these technologies are expanding access to justice while highlighting the development of the AAA’s AI Arbitrator, how it was built, why construction cases were selected for beta testing, and the crucial role human arbitrators still play in oversight, disclosure, and decision-making integrity.
We also discussed the emotional dimension of Large Language Models (LLM), how the simple act of feeling heard can influence party engagement and satisfaction in ADR processes.
Essentially, we addressed key concerns, such as potential bias, hallucination risks, data privacy, and whether AI risks diminish a pro se claimant’s day in court.
Additionally, we analysed whether AI could ever replace human arbitrators, what guardrails are essential for fairness, and the biggest barriers to adoption in the arbitration community.
Finally, we examined why the AAA, given its scale, experience, and institutional credibility, is uniquely positioned to lead innovation in this space.
Podcast link: https://open.spotify.com/episode/3v5B1mQylkT8UGaDYyASM5?si=d_IcaXO5QMmH_ikAsWw3DA.
